App error
Couldn’t submit payment
Buen servicio.
Muy buena aplicación le ahorra mucho tiempo al hacer el pago…. Gracias
App wasn't showing correct information for pay date
The app was showing my next pay date as July 14, 2026 with a due balance. This was two days ago. Now today I get a late notice. I wasn’t able to pay the monthly bill. In the monthly bill was showing NaN on the web site. In the app it was blank and would not allow you to put in the dollar amount. The custom field was blank, but anytime you put in any dollar amount that was a red era. This happened on the website and in the Mazda financial service
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Mazda Is A Scam!
The app is as lousy as the car and the financial app is even worse. Never do business with Mazda, ever. Total scam artists from start to finish!
Recurring payments
I keep trying to make reoccurring payments. It says that it doesn’t and then it tells me I missed the payment.
Never works when you need it to
The company keeps good track of your auto payments, and you can pay online from the app. Or at least, you would be able to if the app ever worked. Online and the app are often down, and frequently after hours — the only time most folks have time to sit down and review their own loan. The system is down now (Monday evening) and has been down Thursday through Sunday to boot. I wish I didn’t have to practically take a PTO day just to view inside the app.
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App always being repaired
App always being repaired. Frequently unable to display accurate balance.
Mazda financial services
Mazda is a really good company and on top of that I like that they are proactive with they are customers. I highly recommend people to use their app and go through their bank.
Horrible for payments
This app is horribly inaccurate and buggy. There are times where you can successfully login, and other times it gives you an error message saying your account cannot be found or there's some mistake. How can a company this big have such a horrible website and app login experience that doesn't allow you to pay for your car payment? Technology has improved way too much for an app like this for a company this big to be this buggy.
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Truly the worst app on my phone
If this was the end of the year superlative ceremony, the Mazda Financial Services App would win “app most likely to malfunction”. I’ve never had to force myself to give up hope on an app more often than this one. The number of times that I find myself checking for an update, only to realize that an update does not exist, far exceeds the number of times I can actually open the app and use it. I’ve reached a point at which I’m now surprised when the app works. I have nightmares about missing a payment because the app is malfunctioning. I appreciate that, when working, it shows me how much money I owe and allows me to make payments. I really love that I can now make principle only payments through the app….like truly my favorite thing about this app. I just wish it was operational more often. I don’t need perfection, but slightly better would suffice. Even like 50% functional would be nice. Chances are if it doesn’t work today, it might work tomorrow, but for sure in three-four business days, you’ll be able to set a payment. I’ve certainly learned to not wait until the last moment to set a payment through Mazda. Chances are the app won’t be working that day….and it probably won’t be working the next day either lol
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Convenient
Very easy to use and UI is friendly. However, if you need to change your address I would recommend using the website from laptop/desktop.
Dates changed
I hate when you want to make a payment on a certain date BEFORE midnight on an weekend and it makes you go into the following week!
Drewski_1
Great app! So easy to manage your Mazda Financial account and makes payments super easy!
Principal only payment
Needs to be Recurring
Apps okay. Needs work
Keeps on logging me out and forgetting my user name and password. Even with Face ID activated. Really annoying
Trying to collect before the grace period ends!
It is ridiculous that you treat customers in good standing like they’re debtors, and use the app to give them a “mini-miranda”. That’s some 3rd party debt collector behavior. DO BETTER MAZDA.
Mazda
Great service amazing attention and wonderful team!
Mazda FA really sucks.
This FS page sucks. It will not let me select, and set-up, auto pay.
I have tried every month since my first payment.
I had auto pay on my previous Mazda.
I have tried every month since my first payment.
I had auto pay on my previous Mazda.
Lack of clear information
I find this app pretty useless other than to make payments. If you make additional payments, there’s no way to view those as well as statements lack details of Principal payments are never shown. You can’t see a rolling detail like an actual credits unless they are for monthly payment. They need to really figure this out to give clarity to the consumer.
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Awkward interface
The app is not user friendly or visually appealing. Some options/buttons appear only periodically. I wanted to make a principle only payment as I have regularly done in the past however I no longer had that option in the app. Very concerning.
