Extra amount paid isn’t applied correctly
After making several payments more than the monthly amount to reduce my principal, I found out they are just applying them to future payments. After a call with them, I learned you need to do a separate payment if you want to apply it to principal. I think this might be illegal in Minnesota. That should be more clearly stated on their app. The voice message on their phone states how it works so you know they have received many angry phone calls.
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Insecure website!
Website is not a secure https website!
Thank you
I love my Mazda CX9. This financial team has been so kind and wonderful to help me through my financial journey. If you want to finance a care, they are the BEST!
Modern technology
I’m 65 if I can do payments this way it must be easy
Customer Service is horrible especially in the service department
I am extremely disappointed with Mazda’s service department and the lack of professionalism I have experienced. As a customer, I should not be expected to tell the parts department which part my vehicle needs when I am not an automotive professional. I was given the wrong appointment, had to make multiple trips, and have experienced poor communication and a lack of returned phone calls.
I have owned this vehicle for only three months, and within the first month, I received a ding and now the problem still hasn’t been completely resolved. Rather than receiving proactive communication and assistance, I receive more reminders about my car payment than I do updates regarding my unresolved service issue. The department seems to rely heavily on email instead of making the personal effort to communicate directly with customers.
I have already contacted Mazda Corporate and shared my experience with family and friends. Unfortunately, this experience has left me with such a negative impression that I would not recommend Mazda to anyone. I have been a loyal Honda owner since my early twenties, and I deeply regret my decision to switch to Mazda. If I could return this vehicle and go back to Honda, I absolutely would.
Customers deserve professionalism, accountability, timely communication, and quality service. Sadly, my experience with Mazda has fallen far short of those expectations.
I have owned this vehicle for only three months, and within the first month, I received a ding and now the problem still hasn’t been completely resolved. Rather than receiving proactive communication and assistance, I receive more reminders about my car payment than I do updates regarding my unresolved service issue. The department seems to rely heavily on email instead of making the personal effort to communicate directly with customers.
I have already contacted Mazda Corporate and shared my experience with family and friends. Unfortunately, this experience has left me with such a negative impression that I would not recommend Mazda to anyone. I have been a loyal Honda owner since my early twenties, and I deeply regret my decision to switch to Mazda. If I could return this vehicle and go back to Honda, I absolutely would.
Customers deserve professionalism, accountability, timely communication, and quality service. Sadly, my experience with Mazda has fallen far short of those expectations.
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How to get charged double
first of all I don’t remember switching to an automatic payment for this app for over 6 years and then it charges me after I make a payment. Double charged.. and I won’t get money back because who gives money back, not a $&@$ bank. If I make a payment it should cancel the automatic payment so that it doesn’t overcharge me . But it’s a bank app, overcharge is there middle name
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App used to be excellent
App used to be good. As of lately I can’t make payments leaving me with the only option of paying on the phone
Simple
Very easy to use. Great user interface.
Love you guys so much
You are are amazing and I love this APP! Kia needs to follow in your footsteps because they can’t compete with you!!
Great app
It’s a great app the only problem is the payment delay. You can’t pay immediately, it takes days for a payment to go through but other than that it’s a great app
Easy to use
Very easy to use and navigate
Easy navigation of the app
I find the app very interesting and easy to do my payments
Easy and fast
It feels safe, easy to set up and won’t ask too many questions. I can make payments quickly and check balance really easily.
APP COST
Pretty sad Mazda has to charge us for a simple app for our cars. The $10 month cost is nickel & dime. 👎🏻
Simple and fast
Love that the payments screens are simple to understand and love the extra swiping security for payment confirmation .
Auto-Pay does NOT WORK
I set my account to autopay per my August 2026 payment, and it was not taken out automatically for September. I will not be paying any late fees because of this.
Balance
Me gustaría que arreglaran la app para que aparezca de nuevo mi saldo tiene varios meses que no lo muestra
Meh
It kind of sucks. The GM payment app is better. It’s glitchy with the the “log in”, and the interface is clunky to navigate.
Love
Thank you for the ease of paying my car note!
Engine error since day 1
Don’t buy
