Extra amount paid isn’t applied correctly
After making several payments more than the monthly amount to reduce my principal, I found out they are just applying them to future payments. After a call with them, I learned you need to do a separate payment if you want to apply it to principal. I think this might be illegal in Minnesota. That should be more clearly stated on their app. The voice message on their phone states how it works so you know they have received many angry phone calls.
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Llillygirl69
Insecure website!
Website is not a secure https website!
DDonMcCPA
Thank you
I love my Mazda CX9. This financial team has been so kind and wonderful to help me through my financial journey. If you want to finance a care, they are the BEST!
LlyndaMenge
Modern technology
I’m 65 if I can do payments this way it must be easy
OTOnly good for killing time
Customer Service is horrible especially in the service department
I am extremely disappointed with Mazda’s service department and the lack of professionalism I have experienced. As a customer, I should not be expected to tell the parts department which part my vehicle needs when I am not an automotive professional. I was given the wrong appointment, had to make multiple trips, and have experienced poor communication and a lack of returned phone calls.
I have owned this vehicle for only three months, and within the first month, I received a ding and now the problem still hasn’t been completely resolved. Rather than receiving proactive communication and assistance, I receive more reminders about my car payment than I do updates regarding my unresolved service issue. The department seems to rely heavily on email instead of making the personal effort to communicate directly with customers.
I have already contacted Mazda Corporate and shared my experience with family and friends. Unfortunately, this experience has left me with such a negative impression that I would not recommend Mazda to anyone. I have been a loyal Honda owner since my early twenties, and I deeply regret my decision to switch to Mazda. If I could return this vehicle and go back to Honda, I absolutely would.
Customers deserve professionalism, accountability, timely communication, and quality service. Sadly, my experience with Mazda has fallen far short of those expectations.
I have owned this vehicle for only three months, and within the first month, I received a ding and now the problem still hasn’t been completely resolved. Rather than receiving proactive communication and assistance, I receive more reminders about my car payment than I do updates regarding my unresolved service issue. The department seems to rely heavily on email instead of making the personal effort to communicate directly with customers.
I have already contacted Mazda Corporate and shared my experience with family and friends. Unfortunately, this experience has left me with such a negative impression that I would not recommend Mazda to anyone. I have been a loyal Honda owner since my early twenties, and I deeply regret my decision to switch to Mazda. If I could return this vehicle and go back to Honda, I absolutely would.
Customers deserve professionalism, accountability, timely communication, and quality service. Sadly, my experience with Mazda has fallen far short of those expectations.
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LLauriBeeFit
