Pathetic App & Extremely Poor Customer Service
I had a very disappointing experience with the McDelivery app. I ordered fries and nuggets, and after I completed the payment, the app automatically changed my order to a burger without my consent.
This is completely unacceptable. The issue was caused by the app, not by me. When I contacted customer service, I was initially told that my refund would be processed within 24 hours. However, I later received a message stating that I would have to wait up to 14 days to receive my money back.
Why should I have to wait 14 days for a refund when the mistake was made by the app? I made the payment correctly and should not be penalized for a technical issue on McDonald’s side.
Very frustrating experience. McDonald’s needs to seriously improve the reliability of its app and customer service. Customers should not have to chase refunds or wait 14 days because of an error they did not make.
This is completely unacceptable. The issue was caused by the app, not by me. When I contacted customer service, I was initially told that my refund would be processed within 24 hours. However, I later received a message stating that I would have to wait up to 14 days to receive my money back.
Why should I have to wait 14 days for a refund when the mistake was made by the app? I made the payment correctly and should not be penalized for a technical issue on McDonald’s side.
Very frustrating experience. McDonald’s needs to seriously improve the reliability of its app and customer service. Customers should not have to chase refunds or wait 14 days because of an error they did not make.
Show more
FFzShaikh
DINE-IN Options Removed?
Upon latest update of tha app we can see the Dine In option is removed from the app. Can we ask why the Dine-In Option is removed from the app? Neither, It was mentioned in the release notes nor there's any notification/pop up in app giving customers the reason for removal?
Clarification on this matter will be appreciated.
Clarification on this matter will be appreciated.
Show more
Ttanmayyyphadke
Appreciation for Excellent Service
Team,
I’m happy to share my experience from today. I had ordered a combo of two tote bags, but initially received only one. When I reported the issue through the MCD app, the response was incredibly prompt.
Navya took immediate ownership of the concern and ensured that the pending tote bag was shipped the very same day—even at 11:00 PM on a Saturday. Special thanks as well to Shiva for personally delivering the item, and to Shashidar for coordinating the entire process smoothly.
This level of responsiveness and dedication truly reflects top-notch service from MCD. Kudos to the BSK team for going above and beyond. Wishing you all a happy weekend and happy eating!
I’m happy to share my experience from today. I had ordered a combo of two tote bags, but initially received only one. When I reported the issue through the MCD app, the response was incredibly prompt.
Navya took immediate ownership of the concern and ensured that the pending tote bag was shipped the very same day—even at 11:00 PM on a Saturday. Special thanks as well to Shiva for personally delivering the item, and to Shashidar for coordinating the entire process smoothly.
This level of responsiveness and dedication truly reflects top-notch service from MCD. Kudos to the BSK team for going above and beyond. Wishing you all a happy weekend and happy eating!
Show more
A1Avi Gowda 1999
Response from developer
Hi Avi, Thank you for your appreciation. :) -McDonald's Customer Support
No option to contact either customer care or Store phone number is not out of order
Although I am using the app to order but there’s no number to contact the customer care and the number provided by store is out of order. #*Bengaluru Bhartiya City Mall store*
Everytime, when I am ordering coke after mentioning in delivery note as well that I don’t want ICE in my cold drink they put lots of Ice in cold drink and after having this much ice it taste like I am drinking water having coke flavour.
#Bengaluru Bhartiya City Mall Store
#Worst Service
Everytime, when I am ordering coke after mentioning in delivery note as well that I don’t want ICE in my cold drink they put lots of Ice in cold drink and after having this much ice it taste like I am drinking water having coke flavour.
#Bengaluru Bhartiya City Mall Store
#Worst Service
Show more
NKNitesh Kumar K
Guilted by delivery person into tipping him
The delivery guy asked me to tip him. I told him that tipping is optional and I already paid 40 rupees driving charge. He kept on asking to tip him and I had to tip him out of guilt. Please hire professional people or pay your people money. This is not a good behaviour from employees working in such a big and reputed corporation. I would refrain from ordering delivery from Mc Donalds. I was already ripped off of extra coz the fries and mc swirl was already 15-20 extra as you are selling at your store plus I paid extra 40 rupee charge and tipped your delivery guy out of guilt. So disappointed in this joint. Never expected such a rip off from my childhood favourite place.
Show more
NNS8128
