Get better
Get better
No consistency & Incorrect
When trying to use the front door app to lock, tries to lock according to the app even when a full signal is shown on my telephone but doesn’t even after trying 3 times. Has been unreliable since the day we moved in how long we been in the house four years ago. I can literally search through my momma purse and all the junk to find my actual front door key to lock it faster and know that it’s actually locked.Tried getting it fixed and was told we are in a bad area of coverage. When we contacted customer service to end our contract, we were told we owe like $7,000 worth of free equipment that doesn’t work properly and hasn’t ever. There is the one time that they called the fire department when we were changing batteries in the smoke alarms, however have never contacted us when the fire alarms go off with cooking smoke which happens easily from cooking. The amount of disappointment for a service of practically nothing is inexcusable.
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These smart craps etc
It has been more than hour that I have not yet figured out how to sign in on m.con…. App. It gives only an option of entering username and password, incompetent enough to realize that what about those who need to register for the first time. After couple of hours you will find out that oh! It needs the same username and password that you made for Resideo/First Alert app. Now at this point you will think that Bingo I got it but even that won’t let you sign in. Whose software idea is this anyways ? Lets not talk about thermostats not getting connected to your phone Resideo app after creating a separate 2.4Ghz band from home WiFi. What a stubborn thermostat it is that Ai made me walk through every step and it still wouldn’t connect. 4 different techs from resideo support chat in the whole week didn’t figure out what it won’t connect to the app on the phone. Anyone you talk to will have you go through the same steps over and over that you did so many times that you feel like a ‘ Tech’ yourself now. So disappointed of all these smart manufactured devices that none of them are user friendly. And by the way why all these devices have not one single app instead of three different signups.
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Not worth the aggravation
After more than two years of dropped service (going offline)and doorbell changes with no reason, I would definitely not recommend this system to anyone!
Sensors don’t work
Sensors don’t work and camera is not working half the time
Issues all around, can’t even sign in now
Now it doesn’t even let me sign in with the account I’ve used from the very beginning so I can check on my locks. That aside it’s always been slow and awkward, constant disconnected cameras and thermostat, they make it incredibly difficult to perform a simple reset on said cameras so you have to get a technician that’s never available. About the only consistent function is the alarm system and door locks and that’s all I use it for since replacing the cameras. I plan on scrapping this whole headache of a system and getting new locks and alarm system through Google home. If you have a Honeywell thermostat get the nest too. That was a pain too.
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WiFi
I have not been able to change to my new WiFi router. There is no option to change it on this app.
Quit working
Our cameras keep losing connection and are not working. How can we fix this?!
Horrible
Never get this service! It stops working all the time.
Front door Camera
The most important part of this system is motion detection and it is not working
Spam
Every time you open the app it bothers you to opt in with their marketing (spam/junk) options. Endless harassment.
No
Not user-friendly. Can’t reset password because you have to know it. It doesn’t connect when you get new Wi-Fi easily.
Quit working
Our cameras keep losing connection and are not working. How can we fix this?!
Not working properly Very bad camera and service
We can’t open the app or someone on the door we can’t communicate very very bad service
Constant connection issues
Front door camera constantly disconnects somehow. I understand temporary outages, but constantly needing to reboot and reconnect front door camera makes me want to consider a better A grade security system.
Tired of these 3rd party wannabe securities.
Tired of these 3rd party wannabe securities.
The worst customer service
Don’t use this company
Delays
Delays with logging in makes me feel unsafe. By the time I get logged in whoever was at the door is no longer there. Unhappy with the app and will be shopping around.
Needs Improvement
The app keeps losing settings and functionality. Has become worse since purchased by ADT
Service
Tengo dos semanas que no funciona
Activity deletion
Clips can be deleted but deleted activity’s cannot be deleted
