Communication
Rolling out a new app and not increasing call centre staff. On hold for 2 hours and still no one to talk to. Not happy.
I used to like them
I used to like members equity, but they have drifted since being ME. I still don’t like all the hoops, inspired by other banks, you used to be different!
Not working on iPhone 17
Just upgraded to a new iPhone 17 (iOS 26.3) and the app does not open. Worked fine on previous 16e.
Worst Customer Service
Probably to worst customer service I’ve ever come across.
Locked me out of my app due to some verification, told me it would be 3 days then after calling them multiple times they inform me on the third day they’re still verifying and will be up to another 28 days… no other information or response. Provided with an email to check the progress of the issue but never get a response. How can they function like this ?
Easily the worst customer service I’ve come across and for a bank to do this is mind blowing.
Locked me out of my app due to some verification, told me it would be 3 days then after calling them multiple times they inform me on the third day they’re still verifying and will be up to another 28 days… no other information or response. Provided with an email to check the progress of the issue but never get a response. How can they function like this ?
Easily the worst customer service I’ve come across and for a bank to do this is mind blowing.
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App literally not opening on iOS 26
As the title say, it’s unusable on iOS 26. I hit the app icon, it opens and then crashes. I have deleted it and redownloaded it and it still does it. I’ve restarted my phone, it still does it. It’s cooked and needs an update immediately.
Rubbish!!!
What a joke this app is!! ME bank need to speed up the transition of accounts to MEgo or they about about to lose a customer
Difficult getting onto app
Would be a zero if I could.
Accounts were transferred over. I tried to get on, did the 2 factor id and told “oh no can’t log you on” told had to call.
When I called I spent 1/2 hr on phone and told there’s nothing wrong with account please continue to log on.
Can someone explain how keeping logging on changes anything when you can’t log on.
Pretty poor for mandatory change over.
Accounts were transferred over. I tried to get on, did the 2 factor id and told “oh no can’t log you on” told had to call.
When I called I spent 1/2 hr on phone and told there’s nothing wrong with account please continue to log on.
Can someone explain how keeping logging on changes anything when you can’t log on.
Pretty poor for mandatory change over.
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JOKING
IF THERE IS A MORE PRIMATIVE + USELESS BANK ITS “YOU” ME BANK !!
To anyone who bothers to read this their little catchphrase is “ME BANK THE BANK FOR YOU” - my god TRUST IT - [mebank] is NOT FOR YOU or ANYONE
• NO PAY ID
• NOT EVEN CARDLESS CASH
• NOT 1 BRANCH [must use Aust Post
• OHH AND THE BEST ONE - THEIR WEBSITE IS JUST AS PRIMITIVE IT CRASHES REGULARLY AND GUESS WHAT WHEN IT DOES ??
• CUSTOMER SERVICE TEAM - lol WHAT CUSTOMER SERVICE TEAM !!! [they’re DISGRACE]
{“Xmas Eve”OF ALL TIMES it crashed + multiple times in 2025 !!}
• Seriously THIS BANK IS THE MOST FRUSTRATING USELESS JOKE OF A BANK - TRUST IT
To anyone who bothers to read this their little catchphrase is “ME BANK THE BANK FOR YOU” - my god TRUST IT - [mebank] is NOT FOR YOU or ANYONE
• NO PAY ID
• NOT EVEN CARDLESS CASH
• NOT 1 BRANCH [must use Aust Post
• OHH AND THE BEST ONE - THEIR WEBSITE IS JUST AS PRIMITIVE IT CRASHES REGULARLY AND GUESS WHAT WHEN IT DOES ??
• CUSTOMER SERVICE TEAM - lol WHAT CUSTOMER SERVICE TEAM !!! [they’re DISGRACE]
{“Xmas Eve”OF ALL TIMES it crashed + multiple times in 2025 !!}
• Seriously THIS BANK IS THE MOST FRUSTRATING USELESS JOKE OF A BANK - TRUST IT
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Total rubbish
I’ve lost all confidence in this bank - if they can’t even build the most basic of apps, how are they managing other aspects of banking. I’d avoid them completely.
Time of day should be implemented.
The app is OK for the most part. But ME Bank, please display the time the transaction was made, in this app and on the website. I already asked for this in the website feedback, but nothing is being done. Why is this hard to implement?
Not Compatible with IOS 18.3.1
I recently upgraded my iPad to IOS 18.3.1, since then I have been unable to open the app. It crashes immediately upon trying. I have deleted and reinstalled the app but the problem persists. A call to the bank’s support centre was to no avail, they denied there was any problem.
Won’t open
App keeps closing, even though it’s updated
avoid
avoid
Just crashes
Don’t even bother, this app shows a start screen then just quits. Yet another reason to find a different bank.
Failed to impress right at first time
I am trying activate my debit card and set a pin. After about 10 seconds I get error something went wrong please contact me bank customer care. Surprised these basic steps is t working on App and require me to call customer care.
Just the worst bank App there is out there
This App sets a new standard in poor response, functionality and just all round poor performance.
Six months of using it and constant error messages on log-in saying ‘Ops something went wrong, try again’.
It’s SO slow and when you do get in and ask to view something like Future Payments, it will just sit and spin until you give up.
Then there’s the time it takes for ME to send money using the App. If you send money in during banking hours it’s there instantly, go the other way and send money using the ME App to another bank and it takes hours if not a day to get there.
I use several other bank Apps and these are light years ahead of ME. I guess they have to pay for a good mortgage rate by cutting back on IT and App development.
Six months of using it and constant error messages on log-in saying ‘Ops something went wrong, try again’.
It’s SO slow and when you do get in and ask to view something like Future Payments, it will just sit and spin until you give up.
Then there’s the time it takes for ME to send money using the App. If you send money in during banking hours it’s there instantly, go the other way and send money using the ME App to another bank and it takes hours if not a day to get there.
I use several other bank Apps and these are light years ahead of ME. I guess they have to pay for a good mortgage rate by cutting back on IT and App development.
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2025 and only partial OSKO PayID
There’s just no excuse anymore, and now MeBank have an entirely seperate banking product offering PayID that isn’t compatible with their homeloan products.
Stop making excuses.
Stop making excuses.
Disappointing, and still no osko payments
The lack of functionality in this app compared to other Australian banks is really poor. We are still unable to make osko real time payments from this app or accounts linked to it. Every other bank I’ve used has had this functionality for years. Apparently still at least a year before they retire this app and archaic accounts.
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Poor user experience
I have been a ME bank customer for years, and the experience using the app for online is pretty bad. I recently started using commonwealth bank and some features of the app are so handy, things like notifications when money comes in/out of an account. I also don’t understand why sending money to my ME bank account is instant but sending money from ME to another bank can take several days. Very much considering closing my account with them.
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Horrible app, rubbish bank
I joined ME bank several years ago after leaving commbank because of how they invested my money. Sadly ME bank has failed me so many times ive since empties my account and gone to another bank. I had large sums of money withdrawn from my account without my consent or knowledge and when i informed ME bank of this they investigated it and sent me a letter essentially saying “not our problem”. Obviously the people i trust to look after my money not being able to look after it at all is a problem for me so i tried to close my account but have been unable to because the steps on their website dont even exist in the app.
Im a firm believer in green investment and small banks but DO NOT trust ME bank they are rubbish.
Im a firm believer in green investment and small banks but DO NOT trust ME bank they are rubbish.
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