The Meliá App
If a hotel is not accepting booking dates there is no dates offered when the hotel would accept bookings -
Rather frustrating, I can assure you
Rather frustrating, I can assure you
Horrible to use while at resort and some point redemption doesn’t work
We went to playa del Carmen in December 2025 and the app was horrible to use, everything would just direct you out of the app and into a web browser.
On top of that Meliá apparently allows you to exchange your points for Amazon gift cards, only it always fails due to an error. I contacted support and they said they are working on it but update after update and you still cannot redeem your points for Amazon gift cards.
On top of that Meliá apparently allows you to exchange your points for Amazon gift cards, only it always fails due to an error. I contacted support and they said they are working on it but update after update and you still cannot redeem your points for Amazon gift cards.
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Paris Reservation
Happily surprised by how easy and effective Melia booking system works and managed to reserve the room with less than 1 minute search time. I cannot wait to visit Paris and enjoy the hotel.
Response from developer
Dear Aimée, It was a pleasure to receive your kind comments. We are delighted that you chose the Meliá app for your Paris trip. It is wonderful to hear that our reservation process made booking so swift and seamless for you. Warm regards, Martina P., Voice of Customer Coordinator
Convenient app for bookings
Melia really has done this right, it makes you want to go back again and again. The hotel chain operates in almost all holiday destinations and has a luxury feel to them. Food is amazing and consistent across all of their branches. Once you booked one holiday with them, they give you enough points to get a really significant discount on your next holiday so you go back again and again… it’s how you make customers loyal.
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Response from developer
Dear Guest, We appreciate your review and the time you took to share it with us. We are delighted you chose the Meliá app for your travels. It is wonderful to hear that the booking experience felt smooth and that our destinations, hotels, and dining left such an impression. Our loyalty programme is designed precisely to reward guests like you, making every return visit even more rewarding. Warm regards, Martina P., Voice of Customer Coordinator
Terrible
Just updated and it’s no better than before.
Still can’t “plan my stay”
Pointless.
Still can’t “plan my stay”
Pointless.
