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Memphis 311

Memphis 311

by City of Memphis

924 ratings
34 reviews
🔧 Utilities
Free

Details

Released
May 27, 2015
Updated
August 14, 2026

Features

Developer

City of Memphis
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⭐34
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🔄6+ apps
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❓5 answered
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📦~ in 5 months
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About

Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.

✓Report local issues
✓GPS location detection
✓Photo/video uploads
✓Track report status
✓Variety of issue categories
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What users say about Memphis 311

Reviews of Memphis 311 are mostly negative: the Utilities app is rated 4.3/5 from 924 App Store ratings. What users like most: good service, quick response time. Top complaints: lack of follow-up or explanation on closed cases, unresolved issues despite reporting. Summarized from real user reviews.

Positive things

  • 👍Good service
  • 🚀Quick response time
  • 🙌Helpful for reporting issues

Negative things

  • 🤔Lack of follow-up or explanation on closed cases
  • 😕Unresolved issues despite reporting
  • 🤷‍♀️Inconsistent or unreliable service
  • 😠Frustrating experience for users
See all reviews

What's New in Memphis 311

7.0.0

August 14, 2026

- Language support improvements and translations are available in the mobile app where enabled.

User reviews

Most RecentHighest RatedLowest Rated

Satisfied citizen of Memphis

The response from 311 has been graciously appreciated by me ,for I have made number of requests and they have been answered. Thank you.
OBObie Boyd

Sewer blockage

Quickly taken care of. Thanks
CBChay baby

Poor Service

Does not explain why requests or complaints are closed without explanation.
H2Hard to fit at 25.

Almost useless

This app is close to useless. If one reports a problem, checks on the status to find that it is resolved, the response, is to something that happened three years ago, in a different zip code, about a totally unrelated complaint. I’m not sure this thing works at all.
FTFunny, every nickname, taken

Garbage cart with hole in bottom

I reported my holey garbage cart and received a new one in one week. Thank you!
CCat🐈‍⬛Lady
See 29 more reviews

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User experience

🐞

Reported Bugs

2 issues

App crashes or network errors when submitting requests

Bug

Issues with the user interface, such as buttons not working properly

Bug
✨

Requested Features

3 requests

Clearer communication on request status and resolution

Feature

Improved tracking and transparency of reported issues

Feature

Better responsiveness from the city to address user concerns

Feature

FAQ

What does the Memphis 311 app do?

This app allows Memphis residents to easily report local problems that require attention, such as potholes, damaged street signs, and other quality-of-life issues. It streamlines the reporting process by using GPS to identify your location and offering a menu of common conditions to select from.

What types of issues can I report?

You can report a wide variety of issues including street maintenance, street light problems, damaged trees, parking meters, and other local infrastructure concerns. The app is designed to cover common quality-of-life conditions that need attention from city services.

Can I track the status of my reports?

Yes, the app allows residents to track the status of reports they have submitted. You can also view the status of reports submitted by other members of the community, providing transparency on local issue resolution.

Is there a cost to use this app?

No, this application is completely free to download and use. There are no in-app purchases or subscription fees associated with reporting issues or tracking their status.

What information do I need to provide when reporting an issue?

The app uses GPS to automatically detect your location. You will then select from a menu of common issues and have the option to upload pictures or videos to further describe the problem. This helps city services understand and address the issue more effectively.