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MLGW

MLGW

by Memphis Light, Gas and Water Division

7.3K ratings
100 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • April 19, 2011
  • July 8, 2026

Features

Developer

Memphis Light, Gas and Water Division
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About

Manage your utility services with ease. Pay bills, arrange service transfers, set up payment plans, and opt for paperless billing. All your essential account management tools are just a click away.

✓Pay bills online
✓Stop/transfer utility service
✓Make payment arrangements
✓Go paperless
✓Access account information
Show original description

What users say

Summarized from real user reviews of MLGW. Based on 7.3K reviews and a 4.6/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Convenient bill payment
  • 👍Useful outage map
  • 👍Easy to use
  • 👍Helpful customer service
  • 👍Facial recognition login

Negative things

  • 🐛App crashes or doesn't open
  • 🐛Login issues
  • 🐛Inconsistent information
  • 🔋High battery consumption
  • 💸High utility rates
See all reviews

What's New in MLGW

5.1.9

July 8, 2026

Stability and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Not working

Website not working for online payment and app not loading. Waited over 10 min and all you get is the logo. I shouldn’t have to pay at Kroger. It’s 2026 people.
Kbell83Kbell83

Does not open

Great app if you enjoy staring at the MLGW logo for an indefinite period. It’s unclear if there are any other capabilities.
Take me to your leaderTake me to your leader

App updated 5 days ago cannot log in

Can not log in again after gaving app and auto payfor years. Had to go to Kroger and pay an extra dollar for my bill. Still cannot log in to app on I phone to fix anything. Calling mlgw gets ya nothing 😡
No need to cussNo need to cuss

Complete Garbage

Unable to login. Keeps saying incorrect password and login when I know good and well it is correct. Even tried resetting the password and kept getting an error message. This app is garbage.
ShellistaShellista

Lapse of Memory

Every time I go to the MLGW application I have to input my data credentials! Why??? You have facial recognition but it never seems to remember my face. Just frustrating! 😡
ShermdieselShermdiesel
See 95 more reviews

Developer apps

LGW Connect
LGW Connect

by Memphis Light, Gas and Water Division

💼 Business

(2)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

App freezes or gets stuck loading

Bug

Login credentials not working

Bug

Outage information not accurate

Bug

Billing issues and inconsistencies

Bug
✨

Requested Features

5 requests

Add ability to view and print bills

Feature

Improve outage map usability

Feature

Implement push notifications for outages

Feature

Allow deleting/editing payment methods

Feature

Provide more detailed usage data

Feature

FAQ

What can I do with this app?

This app allows you to manage your utility account online. You can pay your bills, stop or transfer your utility service, set up payment arrangements, and opt for paperless billing.

How do I sign up for an account?

To sign up, you will need a valid email address. You will also require your 16-digit MLGW account number and access code, which can be found on your MLGW bill.

Is there a cost to use this app?

Based on the provided information, the app is free to use. There are no indications of subscription fees or paid features.

What information do I need to manage my service?

To manage your service, you will need your MLGW account number and access code, which are located on your MLGW bill. A valid email address is also required for account setup.