MLGW vs Memphis 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MLGW
Manage your utility services with ease. Pay bills, arrange service transfers, set up payment plans, and opt for paperless billing. All your essential account management tools are just a click away.
- Pay bills online
- Stop/transfer utility service
- Make payment arrangements
- Go paperless
- Access account information
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With the updated My Account feature, customers are a click away from paying their bills, stopping and transferring utility service, making payment arrangements or going paperless. To sign up, customers need a valid email address, and their 16-digit MLGW account number and access code, which can be found on the MLGW bill.
Memphis 311
Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.
- Report local issues
- GPS location detection
- Photo/video uploads
- Track report status
- Variety of issue categories
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For those potholes, damaged street signs, and other local problems that need attention, the Memphis Click 'n Fix mobile app makes reporting a problem easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app allows you to upload pictures or videos to accompany your request. Report all variety of issues such as street maintenance, street light issues, damaged trees, parking meters, and others. Residents can track the status of reports they or other members of the community have submitted.
Screenshots
Verdict
The clearest difference is update cadence: MLGW at every 2 months against Memphis 311's every 6 months. MLGW also leads on rating (4.6 vs 4.3) and ratings volume (7.3K vs 924). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MLGW holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: MLGW has 7.3K ratings behind it against 924, so its average is the more settled of the two. Written reviews point the same way: 34% of MLGW's written reviews are positive against 26% of Memphis 311's.
MLGW ships an update every 2 months, Memphis 311 every 6 months. Both last shipped on October 29, 2026.
| Parameter | MLGW | Memphis 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (7.3K ratings) — better | 4.3 (924 ratings) |
| Positive reviews | 33.7% of reviews — better | 26.5% of reviews |
| Number of ratings | 7.3K — better | 924 |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 64 MB | 146 MB |
| Age rating | 4+ | 12+ |
| Developer | Memphis Light, Gas & Water | City of Memphis |
Customer experience
MLGW
Memphis 311
User reviews
MLGW
From 7.3K App Store ratingsWhat we love
- 🚀 Convenient bill payment
- 👍 Useful outage map
- 👍 Easy to use
- 👍 Helpful customer service
- 👍 Facial recognition login
Room to improve
- 🐛 App crashes or doesn't open
- 🐛 Login issues
- 🐛 Inconsistent information
- 🔋 High battery consumption
- 💸 High utility rates
Memphis 311
From 924 App Store ratingsWhat we love
- 👍 Good service
- 🚀 Quick response time
- 🙌 Helpful for reporting issues
Room to improve
- 🤔 Lack of follow-up or explanation on closed cases
- 😕 Unresolved issues despite reporting
- 🤷♀️ Inconsistent or unreliable service
- 😠 Frustrating experience for users
Bugs and requests
MLGW
Reported bugs
4 issues- App freezes or gets stuck loading
- Login credentials not working
- Outage information not accurate
- Billing issues and inconsistencies
Requested features
5 requests- Add ability to view and print bills
- Improve outage map usability
- Implement push notifications for outages
- Allow deleting/editing payment methods
- Provide more detailed usage data
Memphis 311
Reported bugs
2 issues- App crashes or network errors when submitting requests
- Issues with the user interface, such as buttons not working properly
Requested features
3 requests- Clearer communication on request status and resolution
- Improved tracking and transparency of reported issues
- Better responsiveness from the city to address user concerns
In-app purchases
MLGW
No in-app purchases
Memphis 311
No in-app purchases
