MLGW vs FirstKey Homes Resident
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MLGW
Manage your utility services with ease. Pay bills, arrange service transfers, set up payment plans, and opt for paperless billing. All your essential account management tools are just a click away.
- Pay bills online
- Stop/transfer utility service
- Make payment arrangements
- Go paperless
- Access account information
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With the updated My Account feature, customers are a click away from paying their bills, stopping and transferring utility service, making payment arrangements or going paperless. To sign up, customers need a valid email address, and their 16-digit MLGW account number and access code, which can be found on the MLGW bill.
FirstKey Homes Resident
Manage your rental home with ease. Pay rent, submit maintenance requests, and access important information all from your mobile device. This app simplifies your living experience and helps you love where you live.
- Pay rent
- Submit maintenance requests
- Manage rental home
- Convenient on-the-go access
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Use the FirstKey Homes Resident app to Unlock More from your rental home. Pay rent and more ... quickly, conveniently and on the go. The FirstKey Homes Resident app makes it easy to love where you live!
Screenshots
Verdict
The clearest difference is update cadence: MLGW at every 2 months against FirstKey Homes Resident's every 9 months. FirstKey Homes Resident's advantage is review sentiment (45% vs 34%). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for MLGW against 4.6 for FirstKey Homes Resident. Both are backed by a comparable volume of ratings — 7.3K and 7.9K respectively. Written reviews are what separate them: 34% of MLGW's written reviews are positive against 45% of FirstKey Homes Resident's.
MLGW ships an update every 2 months, FirstKey Homes Resident every 9 months. The most recent releases landed on November 10, 2026 and November 11, 2026 respectively.
| Parameter | MLGW | FirstKey Homes Resident |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (7.3K ratings) | 4.6 (7.9K ratings) — better |
| Positive reviews | 33.7% of reviews | 44.7% of reviews — better |
| Number of ratings | 7.3K | 7.9K — better |
| Update frequency | Every 2 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 64 MB | 64 MB |
| Age rating | 4+ | 4+ |
| Developer | Memphis Light, Gas & Water | Yardi Systems, Inc. |
Customer experience
MLGW
FirstKey Homes Resident
User reviews
MLGW
From 7.3K App Store ratingsWhat we love
- 🚀 Convenient bill payment
- 👍 Useful outage map
- 👍 Easy to use
- 👍 Helpful customer service
- 👍 Facial recognition login
Room to improve
- 🐛 App crashes or doesn't open
- 🐛 Login issues
- 🐛 Inconsistent information
- 🔋 High battery consumption
- 💸 High utility rates
FirstKey Homes Resident
From 7.9K App Store ratingsWhat we love
- 👍 Easy to pay rent and bills
- 🚀 Convenient app for managing rental
- 💡 Points for paying early
Room to improve
- 🐛 Buggy app with frequent logout issues
- 💰 High fees for payment options
- 🤔 Lack of transparency in utility billing
Bugs and requests
MLGW
Reported bugs
4 issues- App freezes or gets stuck loading
- Login credentials not working
- Outage information not accurate
- Billing issues and inconsistencies
Requested features
5 requests- Add ability to view and print bills
- Improve outage map usability
- Implement push notifications for outages
- Allow deleting/editing payment methods
- Provide more detailed usage data
FirstKey Homes Resident
Reported bugs
3 issues- Inability to add/use preferred payment methods
- Maintenance requests not going through
- Incorrect rent/utility amounts displayed
Requested features
3 requests- Ability to see utility bill details in app
- Option to make partial payments
- Improved color contrast and readability
In-app purchases
MLGW
No in-app purchases
FirstKey Homes Resident
No in-app purchases
