App and company
Your app just like your company is poorly set up and anti customer. I dont owe you 55 dollars for a fee on my lease renewal but you put it on here so I am forced to pay it. I tell every friend that moves here ( which is a lot in Charlotte with me working for the largest employer here) DO NOT USE FirstKey.
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Works good
Could be more of an all in one place to view and do everything. Somewhat hard to navigate but easy to make a payment
Minimal care in design
App has basic uses but feels chunky. Buttons and links will be behind banners they added making them not operable.
Trash
Trash
Worst service no proper communication nor information n charges more money for their services issues
Worst
Useless
If you have any payments that go over the autopay limit you set (for example fees or a high utility bill), you either pay a credit card fee, or you have to pay through your bank account from a PC.
Strong Arm Robbery
You are forcing people to pay what you say and not what’s owed! I’ve called several times to complain about this issue but nothing has happened to correct the problem. You know it’s wrong and still have not resolved the problem with overcharging residents. It’s impossible to speak with anyone in management or someone in a position of authority to fix the problem. If we don’t pay, you charge a late fee. This has been going on for months and something has to be done about it.
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User friendliness
It’s not very user friendly via the mobile app
ApplePay option doesn’t work
The app won’t let me scroll down to select the ApplePay option. There is a black space covering it. ApplePay is so much easier to pay with…if it would work
Payment Options
Your payment options have become less and less making it more challenging to pay rent.
User Friendly and Convenient
I love the FirstKey Homes app because it is user-friendly and convenient. All of my information is right at my fingertips.
Split Payments
Not allowing split or multiple payments is ridiculous. If I want to apply toward my balance before due date then I SHOULD be able to (still paying a fee which is fine). There is literally no good reason to prevent this. You can program system triggers if you are truly worried about not being paid full amount. Also, isn’t partial better than $0???
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#owed money#neverremtfromthwm
Yall owe me money and still have not taken it off rent. I will never rent from you again and I will also let everyone I know how You all treat your customers.
Annoying
Set up to annoy
Easy
Easy to use
Service fee
Service fees
Good App To Pay Rent
All we really used is the paying rent feature but I do like it! It’s very convenient!
The worst
The worst rental company on the market. They have one customer service rep that is good.
Confused
It took me almost an hour to pay my rent that’s really bad
Garbage
1 star is giving this app too much credit. It should be 0 or less for what a PITA this app is to use.
