MyUsage Mobile vs Memphis 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyUsage Mobile
Access real-time information about your utility service, including usage and costs, from your smart meter. Monitor your consumption 24/7, track daily charges, and manage alerts. Optional features may include reporting outages and making payments.
- Monitor service 24/7
- Track daily charges
- View daily usage data
- Manage automatic alerts
- View balance and daily charges
- Report outages (optional)
- Make payments (optional)
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In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account. Description: MyUsage Mobile allows you to get information about your utility service anytime, anywhere. It’s fast, easy, and convenient. If your home, apartment, or business has a smart meter, you can get information 24/7 about how much you’re using – and how much it’s costing you. • Monitor your service 24/7 • Track how much you’re being charged each day • View daily usage data • Manage your automatic alerts and user settings via the application • View your balance and daily charges in real time if you have a prepaid account Optional Features (if permitted by your utility): • Report an outage • Make check and credit card payments within the app • Manage your automatic alerts and user settings via the application • Receive push notifications Benefits With accurate information about your utilities, you can reduce your carbon footprint and better manage your budget. MyUsage gives you the information you need in order to make informed decisions regarding your usage. Languages: English Requirements: Compatible with iPhone and iPod touch Requires iOS 5 or later In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account.
Memphis 311
Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.
- Report local issues
- GPS location detection
- Photo/video uploads
- Track report status
- Variety of issue categories
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For those potholes, damaged street signs, and other local problems that need attention, the Memphis Click 'n Fix mobile app makes reporting a problem easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app allows you to upload pictures or videos to accompany your request. Report all variety of issues such as street maintenance, street light issues, damaged trees, parking meters, and others. Residents can track the status of reports they or other members of the community have submitted.
Screenshots
Verdict
The clearest difference is rating: MyUsage Mobile at 4.7 against Memphis 311's 4.3. MyUsage Mobile also leads on review sentiment (51% vs 26%) and update cadence (every 5 weeks vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyUsage Mobile holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: MyUsage Mobile has 14K ratings behind it against 902, so its average is the more settled of the two. Written reviews point the same way: 51% of MyUsage Mobile's written reviews are positive against 26% of Memphis 311's.
MyUsage Mobile ships an update every 5 weeks, Memphis 311 every 6 months. The most recent releases landed on September 24, 2026 and September 19, 2026 respectively.
| Parameter | MyUsage Mobile | Memphis 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (14K ratings) — better | 4.3 (902 ratings) |
| Positive reviews | 50.5% of reviews — better | 26.5% of reviews |
| Number of ratings | 14K — better | 902 |
| Update frequency | Every 5 weeks — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 11.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 64 MB | 146 MB |
| Age rating | 4+ | 12+ |
| Developer | Exceleron Software | City of Memphis |
Customer experience
MyUsage Mobile
Memphis 311
User reviews
MyUsage Mobile
From 14K App Store ratingsWhat we love
- 💡 Convenient bill payment
- 📈 Helpful usage tracking
- 🔍 Detailed account information
- 🔒 Secure payment options
Room to improve
- 🐛 Frequent crashes and bugs
- 👎 Outdated and clunky interface
- 💰 Unexplained or high fees
- 🕰️ Delayed or inaccurate data updates
Memphis 311
From 902 App Store ratingsWhat we love
- 👍 Good service
- 🚀 Quick response time
- 🙌 Helpful for reporting issues
Room to improve
- 🤔 Lack of follow-up or explanation on closed cases
- 😕 Unresolved issues despite reporting
- 🤷♀️ Inconsistent or unreliable service
- 😠 Frustrating experience for users
Bugs and requests
MyUsage Mobile
Reported bugs
4 issues- Login issues and inability to reset password
- Payment processing errors and failed transactions
- Inconsistent data display and sync issues
- Push notification registration problems
Requested features
4 requests- Integrate payment functionality directly in the app
- Provide more detailed historical usage data
- Improve user-friendliness and navigation
- Add customizable notification settings
Memphis 311
Reported bugs
2 issues- App crashes or network errors when submitting requests
- Issues with the user interface, such as buttons not working properly
Requested features
3 requests- Clearer communication on request status and resolution
- Improved tracking and transparency of reported issues
- Better responsiveness from the city to address user concerns
In-app purchases
MyUsage Mobile
No in-app purchases
Memphis 311
No in-app purchases
Questions
Is MyUsage Mobile free?
Is Memphis 311 free?
Which has better reviews, MyUsage Mobile or Memphis 311?
Do MyUsage Mobile or Memphis 311 have ads?
Which is updated more often, MyUsage Mobile or Memphis 311?
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