Glitchy
This app works, sometimes. It’s full of bugs and glitches. The new update sees to have made it worse.
Fix
You charge more for adding thru app then store but a gas station add pay turns my electric right back on while your app takes hours but you want more money right wish I could give negative stars
UI update unimprovements
I’m not sure how applications are degreasing as bad as they are. The big fancy MyUsage update looks decent. Pages take about 30-45 seconds to load on home WiFi. Buttons to access information doesn’t work. The account number displayed is everything but the account number that they use to get my bill. Can yall test the updates before release? I promise it’s not that hard.
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Crashes
Crashes every time I try to review bill history
Bs
Everytime I add money it takes hours to notice that it was my payment and tells me I’m negative my new balance even though that’s my positive balance number and tries to get me to pay more
Upgraded phone, now it doesn’t work
I upgraded my iPhone from an SE to an iPhone 16. After getting the new phone, the app no longer works. when I had it on my iPhone SE I loved it checked it all the time worked perfectly. I’m sad. It doesn’t work on my iPhone 16 at the moment.
Doesn’t Update Reliably
When a new month begins, the app won’t report the usage for the last day of the previous month. e.g. Today is December 1st. I just got the notification that my usage data for the previous day is available (for November 30th). However, when I look in the app, it says no usage data available. It does this every month.
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Doesn’t Update Reliably
I receive usage data for my previous day by email each morning but when I look at the app, it says data not available, even after multiple refreshes. Eventually, it does update but why is the data not available in the app if it’s available by email.
Very poor interface
1990's technology... very clunky
Keeps crashing on my iPhone 13
Keeps crashing on my iPhone 13
Worry free !
Don't have to worry about getting to the utility office on my lunch hour to pay my power bill. I know how much the bill is and when it is being charged. Hassle free!
Payment not working
Great app just having problems paying on the app screen doesn’t load anymore needs to be fixed!
Doesn’t tell me when my bill is actually due.
The pay your bill part of the app doesn’t actually tell you when your bill is due. Just when you paid it last so it’s a guessing game. I wish it was like other bill apps that show you what is due when. It’s not very user friendly. It gets 2 start over 0 bc at least I can pay it online.
Garbage
Today is August 12 and not been updated since July 25. Piece of junk. Many retirees on limited income depend on this app to budget their small income and can’t even get an update.
Unexplained, suspicious fees
If I didn’t have to use this, I would not. Period. There are too many unexplained daily fees, more often than not exceeding my daily usage. Will be contacting my local (currently in court for fraud) electric company. However, the app developers are also to blame, as they are enabling the behavior by providing minimal information.
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Light bill app
I was enjoying until they stop putting the amount of your bill day to day and future bill on there
My usage app “
This app is called the my usage app and it is not hard to work with the app to get your account set up on the app that your electric company uses to make it easier for their customers to see their bill and to also see what the company is $ charging per kWh hours for a daily charge to use a x amount of kWh that day . As well as customers are able to report any outages on the app screen . Also it’s a app that the customer has the option to use any set number of push notifications to help customer to be aware of all updates available in the. Account. My only complaint is that they are forcing the customers to make a $10 payment when they are using their bank information to add funds in to your account balance. My second complaint is that it’s easy to use for customers who are daily on a set cycle plan and also when the customer is getting daily account information at end of day you usually get a notification that reads like this Your account ha s….. and says based on our last successful read of the b——meter on 3-12-23,was 61,KWh was used . Also its not the best ideal ways for customers to get help from customer service agents to help shoppers and customers alike as well as customers being able to speak with the correct people in the customer services provided on thee app . I have asked and asked several times and several ways to be able to speak with someone as I have been told that they are unavailable.
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Glitches and should update at 12 am not 8
Doesn’t
Excelente
Muy buena
Horrible
It did an update and when you try to log back in it won’t allow you to, you are not given the “forgot password” option in case you do or just need to reset to get the app to work!
