Menufy User Reviews

Name: Menufy: Food Delivery & Pickup
Rating: 2.16667 (114 reviews)

Menufy: Food Delivery & Pickup

Menufy.com LLC

🍔 Food & Drink

✈️ Travel

What users say

Summarized from real user reviews of Menufy. Based on 114 reviews and a 2.2/5 average, it highlights the 4 positives and 16 negatives reviewers mention most about this Food & Drink app.

Positive things

👍Easy to use (some users)
👍Convenient for local ordering
👍Supports crypto payments
👍Supports local restaurants

Negative things

🐛Frequent crashes and freezes
🐛Login issues and account problems
🐛Payment processing errors (Apple Pay, etc.)
🐛Poor customer service and unresponsiveness
🐛No order tracking or status updates
🐛Restaurants not receiving orders
🐛Hidden fees and upcharges
🐛Information not retained (login, card details)
🐛App is difficult to use and frustrating
🐛Orders not delivered or lost
🐛Inconsistent menu display
🐛Older versions were better
🐛App feels amateurish and clunky
🐛Limited restaurant selection
🐛No way to cancel orders
🐛Unprofessional and untrustworthy

Top reviews

Most Recent Highest Rated Lowest Rated

EVERY THING GONE

Another order gone to the ether. I had to call the restaurant to confirm that they had received the order The Apple Pay only provides the time of the order, amount, and name of the restaurant. To be fair I checked my email while typing this review and I did received an electronic receipt. So I am subtracting an extra star. So I am reducing one star for not having all the information in one place. Another less star for scaring me.

ETCALLED

2 months ago

This app is a joke

It does not tell you when order is ready the app needs some major updates

Btkjlm

3 months ago

Frustrating

I have to put in my name in card number every single time what’s the point of this app?

Monaghan 28

4 months ago

Automatically sides with restaurant

If you want you money back when the restaurant messes up, DO NOT USE THIS APP. The restaurant called me 30 minutes after I placed the order to tell me that the appetizer was sold out and if I wanted to replace it. I said cabbage but then called back and told them to cancel the appetizer all together since it’s was going to be a lot of cabbage and the lady said to contact menufy. I contacted menufy and Jamee the customer service agent REFUSED A REFUND and automatically sided with the restaurant even though I had PROOF that I called back a minute later telling them I didn’t want the extra cabbage just refund me the appetizer. The restaurant Jamaican Cook Shop in Mesquite, Texas lied and said I agreed with the replacement which I did NOT. If you don’t want your money back and terrible customer service by menufy and Jamee then use the app!

BeeOnce11

7 months ago

Horrible

One of the least user friendly apps I’ve ever seen. So frustrating and hard to use. Restaurants: Please don’t make customers use this!

Leonard Bern

10 months ago

Points? Yea right

I’ve been using Menufy for a minute and I’ve still yet to redeem any money that I’ve so called saved. It tells me to login in each time and some how manages to tell me what I’ve saved but I can’t access it nor am I giving ‘em the option to “apply my rewards” I probably won’t be using this app anymore because it’s pointless. I’ve found some of the websites prices are cheaper than what Menufy shows anyways smh. Do better Menufy

@kejah_09

a year ago

Very limited…

I cannot find past orders (to reorder) or find payment info. This app only offers a fraction of the functionality that other food apps have.

e14ssen

a year ago

Bad logistics

They don’t send you your Uber eats number or code so there’s no actual way to know whether or not your orders actually being delivered

lolgamergrill

2 years ago

No Tracking information

After ordering food on the app, there is no tracking information on it. This hurts the customer by not letting us know when the food will arrive or if it’s on the way.

Medranomedrano

2 years ago

Disaster

The old Menufy app wasn’t great, but they’ve actually made it much worse, which is quite an accomplishment. The original login options have been completely lost, so a new account had to be created. Selected options (like pizza toppings) were not retained even to checkout. Tasty Rewards appears to be gone. The app feels like a pre-1.0 release. I'm back to calling the restaurant directly.

Albanaco

2 years ago

Response from developer

Thank you for reaching out and sharing your frustration with the recent app issues. We sincerely apologize for the inconvenience caused by the login problem and changes to the app. We're working diligently to resolve these issues and get everything back to normal as soon as possible. If you wish to place an order online at your favorite restaurants, visit their website directly or visit menufy.com.

Middleman service

Don’t use a middleman service like Mendy or EatStreet. Use the platforms they contract their deliveries through (Uber Eats, DoorDash, etc) if you’re looking for a platform that will “make it right” when your order has issues.

biggest 0oph

2 years ago

Keep’s dropping my information

Lately, the apps keeps dropping my information so the restaurant doesn’t receive my contact information. Very disappointing!

Patster734

2 years ago

Completely Defunct

Not sure what to say other than prior to this latest update I could place an order to dozens of restaurants. Now after this latest update the app can’t find any restaurants within a 5 mile radius from me in downtown Chicago. I’m going to uninstall the app since there is no point anymore if there isn’t any places for pickup or delivery anywhere in Chicago.

DrewJCon

2 years ago

Response from developer

We sincerely apologize for the frustration you've experienced with the latest app update. We know how important it is to have a wide variety of restaurants available, and we're working diligently to resolve this issue as soon as possible.

Easy to use

Easy to use and helps me order food at local restaurants.

Holts19

2 years ago

Horrible

HungerRush didn’t do Menufy any favors, that’s for sure! Menufy was fine before but now it’s a hot mess. Glitchy, some items checked off on menu don’t appear in cart. Can’t switch from pickup to delivery at checkout even though delivery was selected prior to creating an order. A five year old could have developed a better, more user-friendly app than this. Do better.

shopping prof

2 years ago

Response from developer

We appreciate you bringing these issues to our attention. We understand how important a smooth ordering experience is, and we take your feedback very seriously. If you have any further questions or issues, please don't hesitate to reach out to our support team at (913) 738-9399 or support@menufy.com. They're available 24/7 to assist you.

New UI doesn’t work for me

I’ve been using Menufy for several years with no problems. After the new UI was introduced, I can no longer checkout and pay via Apple Pay. I have tried the suggestions to disconnect and reconnect several times on different days and it still doesn’t work. I have the newest update of bug fixes and it still doesn’t work.

Required555

2 years ago

Response from developer

Thank you for your feedback. We understand the recent Apple Pay login issue has caused frustration, and we sincerely apologize. Our development team is working hard to resolve this bug and get Apple Pay functionality back up and running smoothly. If you have questions or concerns about a recent online order, please contact our support team (support@menufy.com or 913-738-9399). They are available around the clock to help.

Worked well until new company took over

This app worked perfectly fine until it looks like someone else is now running the app and changed everything. Now I can’t even create a login. It won’t respond to using appleID and it won’t respond to using Apple Pay as well. Very frustrating

Lwaltersdorff

2 years ago

Response from developer

Latest app update

Thus app was great up until the latest update. Now I can no longer view this landscape-wise on my iPad. Will this be fixed or will I have to delete and use a different app?

Grey888

2 years ago

New Version

The new version is not working right. I can’t sign in. I can’t pay using Apple Pay. Its frustrating. Won’t be placing a order.

Sdcs1970

2 years ago

nothing on the app

For some reason, even though there are several places by my address that say that they’re on this app, the app says that there are no restaurants nearby. I change my address to see if anything changes and nothing does. According to this app, no restaurants exist.

gaghsjssjkeks

2 years ago

Response from developer

Thank you for taking the time to provide your feedback. We apologize for any frustration this caused you. We are currently working on an updated app that will contain significant upgrades. If you have questions or concerns about a recent online order, please contact our support team (support@menufy.com or 913-738-9399). They are available around the clock to help.