APP
Response from developer
Hi Mike98421, thank you for your feedback. This is valuable to us as we continuously work to improve your experience on the Metrobank App. We are glad to be of service! We continuously strive to innovate on our products and services to ensure that we cater to your banking needs. Thank you.
Apple Pay
The app is always failing when i pay my credit card
its not working its been a month now
Passkey Can’t proceed to the new transaction
buggy app
Always down
Terrible apps
App
App not working when in UK
UITF DOLLAR ACCOUNT
Won’t Send an OTP
Response from developer
Hi yumeko1290, thank you for reaching out. We apologize for the inconvenience you experienced. As of this writing, there are no reported system issues related. There may have been intermittent issues with one-time passwords (OTP) due to: - Dependence on the mobile network used - Connectivity problems and other constraints of the accredited provider (e.g., signal or network downtime) - Connectivity problems and other constraints on the subscriber’s side (e.g., SIM problem, phone problem, low telco signal) One-time passwords (OTP) are sent to the registered mobile number you nominated upon enrollment in Metrobank Online or the Metrobank App. For a seamless transaction, you may upgrade to the Metrobank AppKey experience. This new feature lets you verify transactions faster with Face ID or fingerprint scan. Here's how to activate the Metrobank AppKey in a few easy steps: 1. After logging in, tap "Enhance security with AppKey." 2. Enter your passcode and SMS OTP. 3. Tap "Yes, enable biometrics," and authenticate via Face ID or fingerprint scan. Your Metrobank AppKey will be active within 24 hours for enhanced security. Thank you.
Failed
Account not loading
Can’t proceed
Not Real Time
Response from developer
Hi JunRoa, we apologize for the inconvenience. This is valuable to us as we continuously work to improve your experience on the Metrobank App. Thank you.
Slow Application
Dont bother getting this app
Credit Card Travel Signature
Response from developer
Hi Kazitot, we're sorry to hear about your experience. For credit card related concerns, you may reach Metrobank Card directly through the following channels: • 24/7 Customer Service Hotline: +632-88700-700. Select Option 1 – Credit Cards. • Domestic Toll-Free Number: 1800-1888-5775 • International Toll-Free Numbers (ITFN): Universal (+) 800-8700-0707 UK (+) 800-7312700 Hong Kong (+) 800-932-029 Taiwan (+) 801-63-1350 • Email address: customerservice@metrobankcard.com • Metrobank Card X account (formerly Twitter): @metrobankcardph • Metrobank Card Facebook page: https://www.facebook.com/MetrobankCardPH/ • For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard Thank you.
