Metrobank App User Reviews

Name: Metrobank App
Rating: 1.9 (183 reviews)

Metrobank App

Metropolitan Bank & Trust Company

💰 Finance

Customer Experience

Positive experience7.6% of reviews

Neutral6.1% of reviews

Negative experience86.4% of reviews

~ Based on 330 written reviews from the US App Store.

What users say

Summarized from real user reviews of Metrobank App. Based on 183 reviews and a 1.9/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

💚Great banking app
👍Easy to use
🚀Convenient mobile banking
🔒Secure transactions

Negative things

🐛Frequent crashes
⚠️Unreliable app performance
🕰️Slow response times
🤯Frustrating login issues
📤Inability to receive OTPs
🔑Problems with passcode/app key

Is Metrobank App Safe?

Metrobank App does not appear safe based on available data. AppsHunter Safety Score for Metrobank App is 41/100.

This assessment is based on 183 user ratings, with an App Store average of 1.9/5.

Safety Analysis

18.6% of ratings point to a safe experience

4.4% of ratings suggest some concerns

77.0% of ratings point to a risky experience

~ Based on 183 App Store ratings for Metrobank App.

Is Metrobank App Legit?

Metrobank App appears to be a legitimate app. AppsHunter Legitimacy Score for Metrobank App is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Always down

Authentication through face id and always failing to log me in. I am thinking if this app is working or not

thinkingNoypi

19 days ago

Terrible apps

Direction not clear

Samgano

a month ago

App

You need to upgrade this app. It’s to very slow.

Gsw22

a month ago

App not working when in UK

The app fails more often that it works. Very unreliable, especially during urgent transactions. Been a Metrobank customer since 2013 but now seriously considering switching banks.

MIGZZZZZzzzzzz

2 months ago

UITF DOLLAR ACCOUNT

I can’t enroll , thus I can’t view it?

Noel P, currently in the US

3 months ago

Won’t Send an OTP

I’m a metrobank user based in US and updated my contact information so can do transactions online. At first, I am able to receive OTP, but it suddenly stopped. Tried emailing the customer service but even they can’t help me. It pisses me off cause it seems like I can’t even use my own money. This is the worst!!

yumeko1290

3 months ago

Response from developer

Hi yumeko1290, thank you for reaching out. We apologize for the inconvenience you experienced. As of this writing, there are no reported system issues related. There may have been intermittent issues with one-time passwords (OTP) due to: - Dependence on the mobile network used - Connectivity problems and other constraints of the accredited provider (e.g., signal or network downtime) - Connectivity problems and other constraints on the subscriber’s side (e.g., SIM problem, phone problem, low telco signal) One-time passwords (OTP) are sent to the registered mobile number you nominated upon enrollment in Metrobank Online or the Metrobank App. For a seamless transaction, you may upgrade to the Metrobank AppKey experience. This new feature lets you verify transactions faster with Face ID or fingerprint scan. Here's how to activate the Metrobank AppKey in a few easy steps: 1. After logging in, tap "Enhance security with AppKey." 2. Enter your passcode and SMS OTP. 3. Tap "Yes, enable biometrics," and authenticate via Face ID or fingerprint scan. Your Metrobank AppKey will be active within 24 hours for enhanced security. Thank you.

Failed

I can’t send money to my other digital bank… trying 6x and still failed

leiana4

4 months ago

Account not loading

Account not loading. So disappointing.

Ladyy laii

5 months ago

Can’t proceed

Can’t process due an error trying many times to get my application still not working

Chef Rean

5 months ago

Not Real Time

(1) Bank Balances don’t reflect the real-time balance upon login. You have your refresh the page by pulling down the screen. It doesnt also update right after transfer. Recent updates just got worst. (2) Doesn’t show your source bank balance during transfer. So inconvenient (3) doesn’t show total balance of all accounts unlike on web browser.

JunRoa

6 months ago

Response from developer

Hi JunRoa, we apologize for the inconvenience. This is valuable to us as we continuously work to improve your experience on the Metrobank App. Thank you.

Slow Application

Tangina sira sira application niyo

Ulol1015_

6 months ago

Dont bother getting this app

Worst bank app ever. Redundancy of passcode and OTP, buggy app, always crashes for some reason.

BlackCrocsBall

6 months ago

Credit Card Travel Signature

Since my card was upgraded, none of the features are working — Cash2Go, Balance Transfer, or Convert to Installment. The app no longer shows any payment terms, so I can’t proceed with any application. This issue started only after the card upgrade, and it’s been very frustrating because the app now forces me to call, which is costly for me.

Kazitot

6 months ago

Response from developer

Hi Kazitot, we're sorry to hear about your experience. For credit card related concerns, you may reach Metrobank Card directly through the following channels: • 24/7 Customer Service Hotline: +632-88700-700. Select Option 1 – Credit Cards. • Domestic Toll-Free Number: 1800-1888-5775 • International Toll-Free Numbers (ITFN): Universal (+) 800-8700-0707 UK (+) 800-7312700 Hong Kong (+) 800-932-029 Taiwan (+) 801-63-1350 • Email address: customerservice@metrobankcard.com • Metrobank Card X account (formerly Twitter): @metrobankcardph • Metrobank Card Facebook page: https://www.facebook.com/MetrobankCardPH/ • For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard Thank you.

Useless

Never worked!

Bukeks_

7 months ago

App is not working

I can’t even register at all. Tried five times but the app cannot process it. Very frustrating.

Needsfixingasappppppppppp12345

7 months ago

Passcode

As much as I love the bank, your online banking sucks. Every time I try to send money to my family the passcode keep saying try again and wrong passcode, even though I put the rules one. and this keep going for years now. Like brooo fixed your online banking for us who is away from home.

NewOrleansTexas

7 months ago

Oops something went wrong!

First time I signed up got access. Everytime thereafter the same message as above. I enter both OTPs but no access!! Incredibly frustrating. If this is the official app for the bank then I will be changing to a bank where I can trust access. There is no contact details when the message alert posts.

New Banker at Metro

8 months ago

Annoying popup spam in app

When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.

Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time.

Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious.

December 2025 update: You never stopped nagging me with survey popups in the app, but now the app doesn't even open. It just crashes after about 10 seconds of splash screen. I'm not putting money into an account I can't access, so I'm switching to another bank with an app that actually works.

Zurav

8 months ago

Response from developer

Hi Zurav, we apologize that this has affected your experience with the app. Rest assured, we have taken note of your concerns and will forward them to our app development team for further review and improvement. Regarding the recent app crashes, we sincerely apologize for the disruption. To help us look into this issue, we recommend ensuring that your app is updated to the latest version and trying basic troubleshooting steps such as restarting your device or reinstalling the app. If the issue persists, please contact us through our Customer Service Hotline or send us a message so we can assist you further. Thank you.

Terrible

This app does not work at all 80% of the time.. I live in the UK and when my mother needed funds in the philippines I couldn’t transfer money at all for one whole week and until now I still cannot send my money to my mothers bank account! This is so frustrating that I opened an RCBC . Never again will I deposit mkney into this bank.

Rayray20000

8 months ago

Fast and Convenient

I’ve been a metrobank app user since 2014 and lately I was so amazed with how easy and convenient to replace your registered mobile number or email address so you can continue using the app as OTP is necessary. Everything online, no need to call or send an email. It was so smooth. I applaud this bank for ensuring customer convenience is on top priority. I have never seen this before to any Philippine banks.

Red12940