Terrible app
The Metrolink app is very confusing and not user-friendly. It wasn’t clear how the tickets worked or when they could be used. I ended up buying a ticket that I couldn’t use because the app didn’t explain the restrictions well, so I completely wasted my money. The whole experience was frustrating, and the app made what should have been a simple process much more difficult than it needed to be. They really need to improve the app’s design and make ticket information much clearer.
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Input Debit card info
You make it difficult to input credit card info without having to make to ticket purchase.
Online it says how to add a debit card but none of those subtitle folders exist in the app that leads to inputing the debit card info.
Online it says how to add a debit card but none of those subtitle folders exist in the app that leads to inputing the debit card info.
Functional, Not Stylish
It seems like the developer has continued to improve the app since the most negative reviews were written. Payment is easy, choosing your route based on station of origin and destination is clear, the ticket wallet is separate from old expired tickets…the thing seems fine!
Delete your codebase and start again
This is so atrocious it doesn’t even deserve the excuse of underfunded
Ticket restrictions not clearly stated
App works fine, but ticket restrictions are not clearly stated anywhere. Recommend not buying tickets until just before the trip. Tickets I bought had a 5 hour use restriction which was not mentioned anywhere. And metrolink won’t refund under any circumstance .
Monthly Pass
I don’t see monthly pass in the app.
5 hour expiration?
Tickets that are purchased but not activated expire in five hours. So dumb. Denver”s RTD app uses the same underlying technology this app is based on. But unactivated RTD tickets expire in 45 days. That allows customers to plan travel and make changes. Why does Metrolink need this draconian five hour expiration policy?
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Confusing
App tells me i can buy tix on it but the doesnt prompt me for anything but pricing. It keeps sending me back to the App Store to download the app when i am already in the app!
Absolutely worthless
Can’t pay for tickets on the app and can’t access schedules. I had to pay at the kiosks at the station.
Still useless
All the services are just links to the already insufferable website.
Tried to book a day pass for tomorrow and I needed to select a route for a full day pass? Then, I wasn’t promoted for the date selection and it charged be for a day pass for 5h when I bought at 10pm???? There’s only one train available at 10pm for the route I was already weirdly required to select.
Tried to book a day pass for tomorrow and I needed to select a route for a full day pass? Then, I wasn’t promoted for the date selection and it charged be for a day pass for 5h when I bought at 10pm???? There’s only one train available at 10pm for the route I was already weirdly required to select.
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Circular Insanity
Every time I click “buy ticket online” on the app it brings me back to the “download the app” page, which then opens the App Store, prompting me to “open the app”. Guess I’ll go back to the clunky ticket machine from the 20th century. No cause to drag Metrolink kicking and screaming into the 21st century when the 22nd century is right around the corner.
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Over complicated
Great for buying tickets but beyond that you’re on your own. You have to jump between screens to see what you want. Luckily there are helpful station agents at LA union station to give you track numbers when you only have 10 minutes to transfer trains.
LAMetro
Never works at LAMetro turnstiles.
Bad
Doesn’t have a map
Don’t Use Metrolink
Bare minimum service super confusing to use they don’t give you any information on train times or locations you have to find everything separately on your own. Also the train numbers on the app don’t match with the numbers on the trains 😭😭 0 star if i could 🤦🏻♂️
Not complete
Why can’t they tell you which gate or track number your train is on in the app or on the ticket itself instead of having to find a board at the station to find it? Seems it wouldn’t be difficult.
It’s A scam
Richard hawes made this app to stalk and harass me. He’s a sick individual
Needs major updating for push notifications
I find it super annoying when there’s a delay or a train cancelation once I already arrive at the train station. I wish there was a feature where I can get notifications for the specific train line I usually take notifying me of a train cancellation or delay immediately so I don’t waste my time and money in the mornings when I have to go to work. This app would be golden if it had that.
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Spam
I started getting text messages to pay tolls or get penalty. Somehow it got my phone number when i downloaded this app. Beaware.
I like circles, but not that much…
Clicking the button on the app to buy a ticket takes you to the Metrolink website, which says to download the app to purchase tickets. There is a button on the app for purchasing tickets. When clicked, you are taken to the website, which says to download the app to purchase tickets. There is a button on the app for purchasing tickets. When clicked, you are taken to the website, which says to download the app to purchase tickets. There is a button on the app for purchasing tickets. When clicked, you are taken to the website, which says to download the app to purchase tickets. There is a button on the app for purchasing tickets. When clicked, you are taken to the website. It was then that I decided to post a review of my experience.
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