MGM Rewards User Reviews

Customer Experience

Positive experience20.5% of reviews
Neutral8.2% of reviews
Negative experience71.3% of reviews

~ Based on 268 written reviews from the US App Store.

What users say

Is MGM Rewards Safe?

MGM Rewards appears safe based on user ratings. AppsHunter Safety Score for MGM Rewards is 96/100.

This assessment is based on 263,717 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 263,717 App Store ratings for MGM Rewards.

Is MGM Rewards Legit?

MGM Rewards appears to be a legitimate app. AppsHunter Legitimacy Score for MGM Rewards is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Casino online

Promos ain’t very good or exciting always losers never win much of anything really

Digital key

The digital keys do not work for rooms, save yourself a headache and get an actual key

Do not spend your time nobady anser

Nobody answered you is noy saft

The Play

When the money comes in and the playing is happening. Mgm suits the occasion

Issues

The app wasn’t allowing me to book a room, just giving me an error. So I deleted it and redownloaded it and now it won’t even let me sign in?????

MGM APP

Does not work

Will no longer let me login

keep getting error

Comentario

Recientemente me hospedé junto con mi esposa en MGM, y nos gustó mucho por su ubicación, y en general todo

Clicking on my reservation is met with something went wrong. Please try again repeatedly.

As the title says, this has been going on for weeks with no fix in sight. I cannot get details on my reservation unless I go to trips and click under there. On the main page it just errors out and clicking try again does absolutely nothing to fix it.

“We’re sorry, something went wrong on our end. Please try again.”

Annoying.
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App rarely works for check in

This app rarely works for mobile check in at Mandalay Bay. It shows mobile check in available initially. The actual check in never works, which asks to call the front desk.

All the information you need at your fingertips

It provide you with everything we need to know

This App Works Wonderfully

I am a frequent Vegas visitor and a member of all the loyalty programs across the strip.
MGM gives me room offers that include free play and resort credit, that is a big plus, and usually influences my decision to stay at their properties. Sometimes the offer of free play and resort credit cancel out the resort fees and it’s like a full comp with the chance to win more.
I like that I can “check in” 48 hours prior to arrival. This makes it so when I do arrive I have a good chance of being able to check in without waiting in line and make my own digital keys or use my phone as my key.
When I book a trip to one of their properties I get a challenge goal during that trip that boosts my tier level or reward credits, I’ve done that successfully several times.
Lastly, a benefit of this app shows me how my rewards points were accrued. I see the type of spend, and the points earned. No other loyalty program provides this data.
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Logged in 3 different times

Still don’t have my key and will need to go to front desk

Beware

While it does not warn you during set up, you must use your full legal name when signing up for rewards or nothing will work as expected. (I use my middle name for everything include all other rewards accounts with no issue) Once the account is created you can only make updates in person at a rewards desk so I can’t use any of the features I signed up to get in the first place. Unnecessary headache with an easy fix. Hope they update the system.
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Can’t use app

Can’t use app it tells me to download the new version but my phone is too old. In that case usually it would let you download an older copy but within this it does not. Tragic.

Horrible check in at Mandalay Bay

Booked a weekend room for wife and I. We arrive after a 6hr flight + 3hr delay only to be welcome by a 1hr wait in their lobby check in. Was hoping to use this app but it is unable to find my reservation. Tried searching for it by our check in/out dates as well as confirmation number. Keep getting the same error message “reservation not found”. Be ready to be truly welcome by MGM resorts’ hospitality.
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Useless app

This pile of garbage is incapable of the simple task of verifying my identity. A complete waste of time while attempting a simple hotel check-in. Pathetic.

It's 2026 fix this

You will need to log in every 3rd or 4th click.

Too difficult!

Trying to find answers about Freeplay is next to impossible with one person spinning you to the next person. I have Freeplay that appears and disappears on the same week, sometimes the same day! I really like MGM properties and go out of my way to give them my business. But the Rewards system is terrible to use! In person, a Rewards Desk will also do the same spin.
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Arrival/Check in sucks

No carts to carry stuff anywhere near ride share. Had to leave all my stuff by the curb while I go to get a cart. Then can’t check in on the kiosks since my roommate already did but a person can check me in. Make it make sense? Why?? Both our names are on the reservation why can’t I just get a key and go in? How much money do ya’ll have and you can’t even do these easy things?
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