Monzo Bank User Reviews

Customer Experience

Positive experience69.7% of reviews
Neutral2.9% of reviews
Negative experience27.4% of reviews

~ Based on 1,773 written reviews from the US App Store.

What users say

Is Monzo Bank Safe?

Monzo Bank - Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Monzo Bank is 94/100.

This assessment is based on 5,629 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
1.4% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 5,629 App Store ratings for Monzo Bank.

Is Monzo Bank Legit?

Monzo Bank - Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Monzo Bank is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Monzo first every time!

This is the first bank who has ever put the customer first! Their communication is excellent, my account feels secure because of them.

So cool

Really happy with the great service, mange to open a business account too:)

Modern Banking

Monzo offers modern banking at its best. So easy to keep up with finances. So glad I moved to them.

Nath

One of the best financial app

Daily usage

Super easy and clear to use for daily purposes

Best bank EVER!

Just love my Monzo I don't even know where to begin! From my savings pots to my money being paid in early to the convenience of bank statements / best bank I've ever been with! Thanks monzo x

Superb

I love the monzo account it’s easy to use

UK High Street Banks need to follow Monzo

Absolute love this banking App
Easy to use and smooth

Best bank ever!

Love Monzo! Best bank ever

I love this

This s app is very helpful especially for teens who doesn’t want to carry cash around all the time definitely recommend

Monzo perks are elite

I bought the £7 a month subscription which is now £9 but I get YouTube premium lite, Uber One, A free treat from Greggs and a movie ticket each month at a Vue theatre and the best thing a RAILCARD THAT LITERALLY PAYS OFF THE MONTHLY PERKS CUZ OF THE DISCOUNTS. I wouldn’t recommend any other bank than monzo as of right now and their customer service is always amazing
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I’m very disappoint very

Very frustrating experience with Monzo

I’m currently having two major issues with the Monzo app.

First, I’m completely unable to create an account. I’ve tried using a different phone number and a different Gmail address, but I still get the same “Something went wrong” error and cannot complete the process.

Second, I’m unable to reorder my existing card because I can’t change the delivery address from my old address. I no longer have access to that address, so if I reorder the card as things currently stand, it would be sent somewhere I cannot access.

I’ve tried troubleshooting the app but nothing has worked. I’m basically stuck and unable to resolve either issue through the app.

Please can someone from Monzo support look into this and contact me with a solution?
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Amazing

Great service

Ridler

Spot on this bank

Top tier

Can’t fault it, always works perfectly

I love Monzo

I love Monzo

Perfect

I have 1st been introduced today and this is the best.

Gracias

Simplemente es increíble me encanta no cambiaría este banco por nada del mundo gracias Monzo

Early payday

This is a great service if you are needing a wee early payday

Best ever

Helped me get ontop of finances the layouts user friendly and just nicer to use