Monzo Bank User Reviews
Customer Experience
~ Based on 1,628 written reviews from the US App Store.
What users say
Summarized from real user reviews of Monzo Bank. Based on 5.6K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.
Positive things
- 💰Great referral rewards
- 👍Excellent customer service
- 🚀Seamless mobile banking
- 💳Convenient features like early salary payments
- 🌍Excellent for international travel
Negative things
- 🐛App crashes and bugs
- 🔒Accounts frozen/closed without explanation
- 💸Unexpected fees and account closures
- 🤖Poor chatbot/automated support
- 📞Lack of phone support
Is Monzo Bank Safe?
Monzo Bank - Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Monzo Bank is 94/100.
This assessment is based on 5,621 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 5,621 App Store ratings for Monzo Bank.
Is Monzo Bank Legit?
Monzo Bank - Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Monzo Bank is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I can’t update
Absolutely love Monzo. The split pots are amazing and so much easier to keep on track of everything. !!!!
Best app bank
Had Monzo years now and it’s the best bank - had a few fraudulent issues and have sorted them within an hour and refunded the money. Never had an issue with them and would never leave. Couldn’t recommend more.
I have this bank for ages … I have recently been through a couple of scams about I have reported this to the bank and had proof but still not they have said no evidence so I can’t get my money back .. this has happened couple of times now 🤬🤬🤬
Goood
Poor experience if you happen to withdraw more money in one go. Need to switch to normal bank
Great idea
I was introduced to Monzo by my Daughter best thing I’ve done in years I’ve closed down my other bank after55 years. So simple to use I actually love it 🫶🫶
I’m in love with your services
Works great but sometimes hard to find things
Best feature ever! So insightful.
Splendid
Monzo is one of the best accounts I’ve ever had. Everything about the app is easily accessible, making banking simpler. My favourite bit about the app is being able to have incoming bank transfers released nearly a day earlier. For example, when you see your wages coming into your account, you can request the money after 4pm the day before 🙌🏼 Wish all banks did this.
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I’ve been with Monzo since 2018 and since then they have and still are miles ahead of the average high street bank.
I’m 74 so I have had many banks over the years and Monzo is the best, by a mile.
Brilliant
5/5
Good
Absolutely love Monzo referred so many of my friends
