Easy to use
Great functionality.
not user-friendly!
This companies app and their website are not user-friendly. Every time I’ve gone into pay the mortgage I have had to reset my password process, which takes well over an hour each time just to get the system to work unbeknownst to most users their system automatically forces you to reset your password if you only login once a month to pay your mortgage. Not a good security protocol for people who usually only pay their mortgage once a month you would think a company this large would have a better online profile for their customers.
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Very low rate “company”
I’m only with this “company” because they bought my loan. I had no choice nor knowledge of that until after it happened. Besides that, their app is mediocre. They don’t have Face ID. The app works, it’s just that they are bad and unprofessional.
Awful Updates
Who ever made the update to this app needs to be fired.
It went from an easy user friendly interface to an over complicated horribly designed nightmare. Making payments used to be so easy and quick, but now you have to make sure it’s not trying to auto apply your payments somewhere you don’t want them to go because some genius thought it would be a good idea to pre-decide what you want to pay.
Awful. Go back to the old layout or remove the multiple tabs for payment options and stop automatically filling in payment amounts to accounts you think we want to pay.
It went from an easy user friendly interface to an over complicated horribly designed nightmare. Making payments used to be so easy and quick, but now you have to make sure it’s not trying to auto apply your payments somewhere you don’t want them to go because some genius thought it would be a good idea to pre-decide what you want to pay.
Awful. Go back to the old layout or remove the multiple tabs for payment options and stop automatically filling in payment amounts to accounts you think we want to pay.
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No easy access
Why there is no Face ID login in this app? It’s a hassle to login every time even though it’s an app.
The app won’t let me login
Just got moved from Mr. Cooper to Lakeview. I have no idea how this app got a 4.7 rating, it doesn’t work. Like everyone else here, I can login on my browser but not on the app. Ridiculous. Guess this is a sign to hurry up and pay this loan off.
Can’t do its one job.
I’m not sure what they changed, but I’ve been using this app for a year and last month they made a change to it that rendered it useless. I go to my mortgage to pay it and it freezes as soon as I select my mortgage and press the Continue button. Even deleted it from my phone and reinstalled it to rule out some kind of cache issue, but that didn’t fix it.
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App
App support is worthless. I can login on line but the app says it can’t find my account.
At one point I had two mortgages and used the app for one but sold that house now I can’t use the app for the other mortgage. Called and tried to get help but they said they couldn’t help with the app.
What is the point of having the app when it doesn’t work and is just frustrating.
At one point I had two mortgages and used the app for one but sold that house now I can’t use the app for the other mortgage. Called and tried to get help but they said they couldn’t help with the app.
What is the point of having the app when it doesn’t work and is just frustrating.
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Long time coming
So glad the upgraded the app
New Mobile pay app
Much better thank you 🙏
Last Update
The app worked fine for me until recently. When it’s time to make a payment the app freezes as you’re scrolling to click Make payment.
Great set up
I really like the new look and set up.
Sells your information
This is served my MR COOPER.
Unless you request that your information is not sold to 3rd parties, they will sell your information!
This should is information that should be up front when creating an account. “Do you want your information sold to other 3rd parties?”
I learned of my Information be sold the hard way. When I confronted Lakeview, the receptionist said she could put me a a DO NOT SELL information list.
THIS SHOULD HAVE BEEN DONE AT THE BEGINNING. If I had been asked two years ago I would have said, “NO DO NOT SELL”
Please change the policy for future accounts to ask people if they want their information sold to 3rd parties? Very few people read the user agreements. PLEASE AND THANK YOU
Unless you request that your information is not sold to 3rd parties, they will sell your information!
This should is information that should be up front when creating an account. “Do you want your information sold to other 3rd parties?”
I learned of my Information be sold the hard way. When I confronted Lakeview, the receptionist said she could put me a a DO NOT SELL information list.
THIS SHOULD HAVE BEEN DONE AT THE BEGINNING. If I had been asked two years ago I would have said, “NO DO NOT SELL”
Please change the policy for future accounts to ask people if they want their information sold to 3rd parties? Very few people read the user agreements. PLEASE AND THANK YOU
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Stop Code Verification and Use Facial Login
This app isn’t too bad. My biggest complaint is having to send myself a verification code every time that I login, it’s super annoying. Please utilize facial login and stop the verification code nonsense.
Can’t sign in
Loan just got moved from USAA->Mr. Cooper->to this nonsense. Created an account and loved the ease of Mr. Cooper’s app so thought maybe I’d try this one. Can’t login with my credentials, so I guess I’m stuck signing in with a browser.
Waste of time.
Waste of time.
Unable to log in
I’m getting an internal auth error. Does this have anything to do with the breach on your servers that stole my log in credentials, social security number, address, etc?
Can’t log in
Can’t even log in. Username and password work just fine online but the app just has a seizure and says failed login.
Try making an app that works!
I can use your app on my iPhone, but I do all my banking and bills on an iPad. The app does not work at all.
The app works on the phone, but no. I will continue to call in.
The app works on the phone, but no. I will continue to call in.
Response from developer
Thank you for your feedback, we want to ensure your digital experience is a great one. Please reach out to our Social Support Team at socialsupport@loancare.net so we can investigate this issue. Thank you.
Can’t access my account
Anytime I try to login it won’t let me. No matter how many times I’ve changed my password no entry.would be nice to not have to call every month to pay over phone.
Terrible
App is possibly the worst app of any mortgage company. Their website is a disaster. I contemplate refinancing to get away from this company.
