Worst app experience
I thought it was just me. Relieved to read numerous other reviews stating that this app fails to load properly. OMG!!! It is so true. I have tried deleting and reloading the app, turned on off cell phone, reset Wi-Fi and cellular signals and NOTHING. Just the city line and Muni bus scrolling across the screen endlessly. Never mind all the other issues people have listed. I just want to buy my ticket, pay and be on my way, but no-the app will not load. The bus is coming !!! I have to get to work and so I board and risk getting a ticket. For the next 30 minutes as a ride I am frantically trying to open the app. Does anyone at SF MUNI read its app reviews? For over a half year, riders have shared similar experiences. Someone should be fired for allowing such a terrible SF Muni experience to continue to impact and hurt commuters heavily dependent on technology to move through a complex city like San Francisco.
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App didn’t work
Got the app , bought a day pass for me and my daughter to take the cable train from Powell to fisherman’s wharf and it only worked to buy the tickets after that it just kept asking me to delete the appt and reestablish it back. Did that a couple times and nothing had to buy the cable train ticket again for me and my daughter, I’m not a gold mine, and when I told the supervisor about the app he just said and I quote “well, app don’t work, u have to pay I guess.”
I told him, I bought an all day service ticket and I expect the service to work and an app that’s reliable.
I told him, I bought an all day service ticket and I expect the service to work and an app that’s reliable.
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They ruined it
Imagine my horror when I opened the app today to check when my bus would arrive and found that they’ve RUINED the app. Why change something that worked, and make it nearly unusable? Instead of 3 taps to find a route and arrival time it now takes minimum 7! Typical city employees, you probably paid some big tech company too much money for this too!
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Doesn’t work on cellular
I received a $125 ticket because this app doesn’t open when on cellular most of the time. I purchased several tickets in advance and couldn’t launch the app when on the bus. Muni officer wouldn’t wait for the app to get signal and launch and wrote me a ticket. So muni got my fare and SFMTA got $125.
This is also an issue reported by several users for a long time now and SFMTA doesn’t fix it. Not surprising as it probably is bringing in more money than if the app actually worked.
This is also an issue reported by several users for a long time now and SFMTA doesn’t fix it. Not surprising as it probably is bringing in more money than if the app actually worked.
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Very slow to open
Great App for Muni payment, love using it, however, it’s been too many times where I try to open to pay before I get on and it takes several minutes for the app to fully open, it just stays on the muni bus moving, even after restarting the app.
Hope it gets fixed cause it’s a great app and very useful when you don’t have your clipper on you.
Hope it gets fixed cause it’s a great app and very useful when you don’t have your clipper on you.
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Doesn’t work when you need it
App doesn’t load tickets. Just keeps spinning. Even with four bars of cellular service and all other apps working, this app won’t load. Rebooted phone, reinstalled app, didn’t work. Also visitor 1-3 day passport passes only works on Metro IF there is a a Muni staff at the kiosk in the station because they have to manually view your phone to open the turnstile. Doesn’t work if no one is there which is what we found and doesn’t work if you can’t open the app to show them your visitor passport.
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App stuck on loading screen
The app was fairly simple and convenient to use. About a week ago the app would get stuck in the loading page and after a few minutes I get an error saying “unable to access the app” I have deleted and reinstalled app a few times. I might have fares prepaid for in the app I can no longer access. This is a terrible user experience
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When the app is working
It’s fine and easy to buy tickets. But some days the load times until the app opens it takes forever if it opens at all. I already deleted and reinstalled the App but nothing improved…
How to get through red loading screen
I had the same problem where the app wouldn’t load. In my case, I turned off my data while I had the app open and then the app menu would display. Once that happened, I turned my data back on and app worked as usual.
Hope they fix this soon!
Hope they fix this soon!
best option for travelling SF
We host many Airbnb clients, and they all find this the absolute best way to get around town. So much easier than the clipper card and $5 for a day pass is an absolute steal! It’s also super intuitive and very simple to use. I love this app!
App is garbage
This app is complete garbage. It only opens and runs sometimes. As a tourist visiting SF, it did not work the entire day for myself or my wife. We had to buy 1 day passports in person. This costs double ($24) so I’m not surprised that there isn’t an effort to fix this. Silicon Valley is within view and yet they can’t manage to make a functional app. Look at the other reviews-clearly I’m not the only one that had this issue.
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Wish it was better
The app is great…when it’s working. I like being able to pre-purchase several one-day passes and activating it quickly when needed. But lately, the app has not been loading. It’ll stay in that red, animated intro page forever and never load. That’s frustrating when I see my train/bus is coming and I can’t get thru the gate. I’ve waited over 3 minutes and it’ll just never load. I checked for updates, and restarted the app. Maybe it’s time to delete and reload the app??
I also didn’t like that passes expire. Right before the COVID shutdowns, I had 9 one-day passes purchased (since I use it almost daily). That’s $45. When we went back to the office, I realized all my passes were gone! Apparently they all expired. That seems wrong.
Lastly, the transaction history is not helpful. I would like to see dates of pass purchases and dates of usage.
I’ve started using the clipper card in my Apple wallet instead but I can’t buy day passes that way. 🙁
As an SF native, I’ve been using muni my whole life. Wish things would work better.
I also didn’t like that passes expire. Right before the COVID shutdowns, I had 9 one-day passes purchased (since I use it almost daily). That’s $45. When we went back to the office, I realized all my passes were gone! Apparently they all expired. That seems wrong.
Lastly, the transaction history is not helpful. I would like to see dates of pass purchases and dates of usage.
I’ve started using the clipper card in my Apple wallet instead but I can’t buy day passes that way. 🙁
As an SF native, I’ve been using muni my whole life. Wish things would work better.
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Better UI Needed
I’m being generous in giving 3 stars because the app does nothing now but scroll the start up screen. The cute visual of the bus and city. I’m rating it 3 despite it being 100% worthless right now because when it does work, it’s easy to use for different types of tickets, and gives me NextBus information. One thing that is incredibly annoying at all times is that I have to scroll through and choose which app I want arrival times for. Hello? I’m using the Muni app. Which agency do you THINK my inquiry is about. Should default to Muni on the Muni. All in all, the functionality of the arrivals times is poor. It takes too long to find your route and direction. And for locations like the metro stations, when you look up one route & direction, it should give you the times of the other routes going that direction from the same stop. Please fix the app, and make the UI better. Seriously, Muni is practically up the street from Silicon Valley and this is the best they could come up with?
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Great deal for visiting
The $5 daily pass is fantastic and once set up, the app worked great. Sometimes it was confusing how/when to scan the barcode but I stopped worrying about that, knowing that I had paid, even if most buses had no way to scan.
Really needs to better explain what lines the app doesn’t service
App is conveniently designed and has good functionality, but really needs to do a better job of explaining what bus lines specifically are NOT usable with Muni. For someone who’s never been here and is coming from other cities/states where a single app gets you onto any bus in town, it’s extremely irritating (and a massive waste of time) to wait half an hour for a bus only to find out it uses a completely different service.
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Not working
Need to correct issue about being able to access without WiFi. Without WiFi app doesn’t open.
Trip should remain visible when coming back from Maps
If I enter a trip in Plan Trip and it takes me to Google Maps, when Inreturn from maps the trip is gone. If I forgot to pin it in maps I have to start all over again.
The trip should remain in the Muni app. Instead, I get a blank screen and it says "Done" in upper left.
Thanks.
The trip should remain in the Muni app. Instead, I get a blank screen and it says "Done" in upper left.
Thanks.
Route planning is useless
The “route planner” just forwards you to google maps. Google maps, in its infinite wisdom, suggests routes that aren’t even active or picking up passengers that day. For example, I need to get from Nob hill to the marina. It suggested I take a Golden Gate transit bus. Problem is, Golden Gate transit doesn’t pick up passengers in San Francisco proper — only at the transit terminals at the end of the line. I didn’t know this, tried to board a bus mid-route, and got kicked off. Wound up walking four miles because google maps simply wouldn’t load active MUNI routes.
It’s 2021, we’re the tech center of the world. Get it together, developers.
It’s 2021, we’re the tech center of the world. Get it together, developers.
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Slow
A little non-intuitive, but easy enough once you get used to it. However, Muni Mobile is easily the slowest to load of any app on my iPhone. Not a good feature for a bus payment app.
Avoid using at night time
Local riders are aware of the “late night special” when riding muni at night. Any fare paid for after 830pm do not have the normal 2 hour expiration time and are valid to use until 5am of the next day. Before the recent update the app applied the late night special to your tickets used after 830pm. After the recent update your tickets used after 830pm expire in 2 hours.
Your better off paying an extra 25cents to get a paper transfer or use your clipper card because the late special still works with those forms of payment.
I also find it kind of disingenuous that it’s not mentioned in the update description or anywhere else on the app. If it’s a bug or something I’ll gladly change my rating of the app but I’ve tried to contact the developers and Sfmta to ask about this in a few emails and follow ups but still haven’t heard back
Your better off paying an extra 25cents to get a paper transfer or use your clipper card because the late special still works with those forms of payment.
I also find it kind of disingenuous that it’s not mentioned in the update description or anywhere else on the app. If it’s a bug or something I’ll gladly change my rating of the app but I’ve tried to contact the developers and Sfmta to ask about this in a few emails and follow ups but still haven’t heard back
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