Worst app experience
I thought it was just me. Relieved to read numerous other reviews stating that this app fails to load properly. OMG!!! It is so true. I have tried deleting and reloading the app, turned on off cell phone, reset Wi-Fi and cellular signals and NOTHING. Just the city line and Muni bus scrolling across the screen endlessly. Never mind all the other issues people have listed. I just want to buy my ticket, pay and be on my way, but no-the app will not load. The bus is coming !!! I have to get to work and so I board and risk getting a ticket. For the next 30 minutes as a ride I am frantically trying to open the app. Does anyone at SF MUNI read its app reviews? For over a half year, riders have shared similar experiences. Someone should be fired for allowing such a terrible SF Muni experience to continue to impact and hurt commuters heavily dependent on technology to move through a complex city like San Francisco.
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App didn’t work
Got the app , bought a day pass for me and my daughter to take the cable train from Powell to fisherman’s wharf and it only worked to buy the tickets after that it just kept asking me to delete the appt and reestablish it back. Did that a couple times and nothing had to buy the cable train ticket again for me and my daughter, I’m not a gold mine, and when I told the supervisor about the app he just said and I quote “well, app don’t work, u have to pay I guess.”
I told him, I bought an all day service ticket and I expect the service to work and an app that’s reliable.
I told him, I bought an all day service ticket and I expect the service to work and an app that’s reliable.
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They ruined it
Imagine my horror when I opened the app today to check when my bus would arrive and found that they’ve RUINED the app. Why change something that worked, and make it nearly unusable? Instead of 3 taps to find a route and arrival time it now takes minimum 7! Typical city employees, you probably paid some big tech company too much money for this too!
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Doesn’t work on cellular
I received a $125 ticket because this app doesn’t open when on cellular most of the time. I purchased several tickets in advance and couldn’t launch the app when on the bus. Muni officer wouldn’t wait for the app to get signal and launch and wrote me a ticket. So muni got my fare and SFMTA got $125.
This is also an issue reported by several users for a long time now and SFMTA doesn’t fix it. Not surprising as it probably is bringing in more money than if the app actually worked.
This is also an issue reported by several users for a long time now and SFMTA doesn’t fix it. Not surprising as it probably is bringing in more money than if the app actually worked.
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Very slow to open
Great App for Muni payment, love using it, however, it’s been too many times where I try to open to pay before I get on and it takes several minutes for the app to fully open, it just stays on the muni bus moving, even after restarting the app.
Hope it gets fixed cause it’s a great app and very useful when you don’t have your clipper on you.
Hope it gets fixed cause it’s a great app and very useful when you don’t have your clipper on you.
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