Service sucks
Tired of having to wait on trucks location
Trying to charge me?
Please tell me the invoice I got for $199 is a scam? I have never needed to use this app for any reason. I see a PDF copy of an invoice in my inbox, I donโt open because it doesnโt look real. I try to open the app and it kicks me off. App no longer works!!!
The valet mood not working
Every time crash
My review removed
Has not worked in months. I do not drive all the time so it took a while for me to see it wasnโt working. I contact Guidepoint and they say to take it to the dealership. Thatโs fine but I reply within this is a safety and security feature for my vehicle why is there no notification if there isnโt an update in months. No reply. I write the review and it disappears. Wow. Hopefully with pressure the dealership stops forcing this install and they lose some revenue
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Ted Beadon
rep who came out to install this to my vehicle decided to "show me how the app works" and conveniently left a 5 star review in the process. i haven't even had it installed for 20 minutes. no wonder this app has so many 5 stars and 1 stars, the techs make sure to push them through when enabling valet mode - tbc
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Response from developer
Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you described. We are taking your feedback seriously and are looking into the specific installation you mentioned to ensure our protocols were followed by the third-party installer in question. Regarding the Valet Mode, it is a security feature for parked vehicles and should not redirect you to a review page. We are looking as we type, and there's absolutely no link or option anywhere in that section of the app that would lead users here. We are also concerned about the mention of an unauthorized review. If you can share a link to it, we will promptly investigate and take it down. Sincerely, The Guidepoint Systems Team
