My Guidepoint User Reviews

Name: My Guidepoint
Rating: 4.79262 (1355 reviews)

My Guidepoint

GPSI, L.L.C.

🔧 Utilities

What users say

Summarized from real user reviews of My Guidepoint. Based on 1.4K reviews and a 4.8/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

👍Easy to use
🚀Quick updates

Negative things

🐛Inaccurate location tracking
🐛Unreliable notifications
🐛Frequent hardware issues
💰Expensive service

Top reviews

Most Recent Highest Rated Lowest Rated

Service sucks

Tired of having to wait on trucks location

mdean0315

2 months ago

Trying to charge me?

Please tell me the invoice I got for $199 is a scam? I have never needed to use this app for any reason. I see a PDF copy of an invoice in my inbox, I don’t open because it doesn’t look real. I try to open the app and it kicks me off. App no longer works!!!

CardioQueen13

4 months ago

The valet mood not working

Every time crash

sedetegnaw

4 months ago

My review removed

Has not worked in months. I do not drive all the time so it took a while for me to see it wasn’t working. I contact Guidepoint and they say to take it to the dealership. That’s fine but I reply within this is a safety and security feature for my vehicle why is there no notification if there isn’t an update in months. No reply. I write the review and it disappears. Wow. Hopefully with pressure the dealership stops forcing this install and they lose some revenue

toastrenzer

9 months ago

Ted Beadon

rep who came out to install this to my vehicle decided to "show me how the app works" and conveniently left a 5 star review in the process. i haven't even had it installed for 20 minutes. no wonder this app has so many 5 stars and 1 stars, the techs make sure to push them through when enabling valet mode - tbc

Lillixess

10 months ago

Response from developer

Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you described. We are taking your feedback seriously and are looking into the specific installation you mentioned to ensure our protocols were followed by the third-party installer in question. Regarding the Valet Mode, it is a security feature for parked vehicles and should not redirect you to a review page. We are looking as we type, and there's absolutely no link or option anywhere in that section of the app that would lead users here. We are also concerned about the mention of an unauthorized review. If you can share a link to it, we will promptly investigate and take it down. Sincerely, The Guidepoint Systems Team

Trash product

Product has stop working,once issue was realized I contacted guide point for fix the problem. They’re unable to correct issue and then stated I would be eligible for refund. But no refund has arrived, after multiple reassurances from the company representatives. Do not buy a car from JT’S auto land or any dealership that offers Guidepoint GPS. Save yourself a headache

1Robotech00

10 months ago

Response from developer

Thank you for bringing this to our attention. We sincerely apologize for the trouble you've experienced with your device. To help us investigate and resolve this for you, could you please provide your ticket number? If you don't have one, please direct message us with your account information. While uncommon, issues like a sudden stop can occasionally occur due to signal inconsistency. We are committed to fixing this, and our team will ensure it is reinstalled and working correctly. We are here to help until the issue is completely resolved.

Easy to use

Easy to update vehicle information.

Matt 31313

2 years ago

Poor notification system

I have concerns with departure notifications. I live work and I get no notification and when I call for help they asked md to make my geofence bigger. Makes no sense.

Kcamore

2 years ago

Response from developer

Oof, apologies for that headache. Please send me an email with your phone number so that I can contact you and fix this matter properly. Not possible to find your Guidepoint user name with your profile name used for this review. We appreciate your honest feedback and we should be able to quickly fix this in a day. -pablo.ruiz@guidepointsystems.com

Slow and has already failed.

Vehicle purchased last May. Hardware unit has had to be replaced. Dealership no longer uses this service. It works but is very slow. My notifications can be 20 min late, meaning tracking is useless if the car is stolen. That said, customer service at Guidepoint is excellent. Not something I’d buy again.

coolpsd

2 years ago

Response from developer

We're sorry about that and would like to fix it, very possible that your device is deactivated and not getting any signal. Please contact me at pablo.ruiz@guidepointsystems.com, would like to resolve your issue asap. Thanks!

Slow

Map doesn’t update. Shows my last position as if a month ago. Not impressed. Phone does a better job.

coolpsd

2 years ago

Response from developer

Terrible

There are some useful features however the driving behavior and location information is not accurate at all. Normal stopping gets triggered as a hard stop, the hard turns get triggered if you make a u turn or a curve in the road just so many things that are just not accurate or to sensitive based on the vehicle, driving conditions, etc. The location services has shown the vehicle literally 1/2 mile from the location it was parked at.

BlueMoon~24

3 years ago

Response from developer

Thanks for your feedback, we are sorry about your negative experience! would like to look into these issues with the team and open a ticket for you, there are a lot of variables that could be affecting the functionality on your end, and I'd like to keep a close eye until we improve your experience. However, the username "BlueMoon" is not in our system. Please contact me at pablo.ruiz@guidepointsystems.com with your name/last name to find your account information. Thanks! -Guidepoint Customer Success Team.

Live location is not accurate and missing Trip history

My car dealership added this tracking system and charged me for next five years . Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet. Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system.

The111111-

3 years ago

Live location is not accurate and missing Trip history

My car dealership added this tracking system and charged me for next five years.
Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet.

Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system.

The@T

3 years ago

App doesn’t work

I’ve had this app that my dealer “included” in the selling price of my truck. It worked for about 6 or 7 weeks and now…NOTHING works! Total waste of money and useless app! It doesn’t live track, locate and the fuel level isn’t even close to accurate. SMH! I’ve called Guidepoint…and they can’t even figure it out. I’ll take it back one last time to the dealer and if not…I’m going to request my money back. This is ridiculous, almost $800 or $900 for this service. I don’t think so!

glockman03

3 years ago

Response from developer

Hey Glockman03, First, we'd like to apologize for the issues you're having with our app. It sounds like you've tried to contact us but the problem was not resolved. Unfortunately, your glockman user name is not registered or associated with any accounts, therefore we cannot identify who you are or what store you went back to. Would you be able to please get in touch with me directly at pablo.ruiz@guidepointsystems.com? I need to resolve your issue and make sure that you get the best out of our product moving forward.

Live location is working fine

Once the location issue has been resolved by the technical department it’s working fine.

The111111-

3 years ago

Live location is not accurate

This app is not working properly. Last 3 days I am calling this service provider to resolve my issue but not resolved yet. It’s not showing the accurate location all the time. Some times showing accurate location. Service representative telling me I need to drive 10 more miles unnecessarily to resolve this issue. They will not do any reimbursement for this inactivity.
I am trapped. So avoid this tracking system before joining.

My Toyota app is working great, so I am preferring Toyota app if you are using Toyota cars.

The111111-

3 years ago

All my company vehicles secured by this device

I have anywhere from 8 to 10 vehicles that I monitor and track daily to maintain my fleet… Sleeping so much better w/ devices on my vehicles!
Manufacture and technician standby this product…
Any problems they are addressed promptly…
Thank you, Guide Point

Theodosius68

3 years ago

Response from developer

Hi, Theodosius68. Thanks for taking the time to share your positive experience. We truly appreciate it! Thank you, Guidepoint Systems

Quick and smooth

Very happy with how quick the app locates. Also like to fuel level info

Scoutsr2

4 years ago

Response from developer

Hi, Scoutsr2. We are thrilled to learn that you had a positive experience with us!

Great updates

So user friendly. Love the geofences for my kids. Let’s me know what I need to know. Keep it up.

ScottyBme1

4 years ago

Response from developer

Hello ScottyBme1, Wow – thanks for your kind remarks! We value our customers' feedback. Thank you, Guidepoint Systems

No longer working

For some odd reason this app isn’t tracking my vehicle anymore. Says the last time it was moving was in Oct of last year. I’ve logged off and logged back in and same thing. What’s the deal?

ElCuCuY666