App assistance
Not Good
Unauthorized Auto-Withdrawls
I had initially signed up for the 30 day free trial- understanding that once the trial is over I’d be given the option for paid membership. NO CONSENT for AUTO WITHDRAWLS OR A PAID MEMBERSHIP WAS SOUGHT.
This is unethical and,quite frankly, a cheap attempt at greed. I strongly demand a complete refund for the past year.
Thank you
First work out
Love this app
Update on Support - BEWARE!!!!
Great customer service
Not worth the money
First and foremost, I love their ten minute military calisthenics. I would love to continue doing that workout in addition to my other workouts, but ten minutes a day is not worth more than ten dollars a month. They want more, and I’m not even sure how much more, because you can’t see the monthly fees, and I’m afraid that if I click to find out, I will automatically get billed.
The problem with the app and all the workouts is that the screen sharing to a tv from a phone is pretty bad. You can’t get it loud enough, and the picture only uses about a quarter of a screen.
Another issue that I found with the app is glitches inside the workouts, warmups and cooldowns not matching the actual exercises, and verbal directions not matching some exercises.
Finally, to the billing issue. I got charged twice for the trial. First, for military calisthenics program and second, for some personalized 28 day workout plan. The renewal fees were around $50 and $35 respectively when I initially signed up. Obviously, I immediately cancelled the plan and only stayed on for the trial period. I did not even realize that the second part was a twenty eight day personalized plan until two weeks later because it was on the bottom of the main screen. This was supposed to be a personalized beginner plan, but I was struggling through half of the exercises. In what world is a side plank a beginner exercise??? I never finished the personalized plan because it disappeared after 28 days.
With an abundance of free videos on YouTube and other either much cheaper or much better apps, there is no reason to pay for this app. I would recommend the trial period to browse and maybe complete a program, but make sure to immediately cancel the monthly renewal unless you like paying $50+ a month. You can get a gym membership for less than that.
