Love it
Easy to maneuver
Worst service ever
This service sucks really bad after my plan is up this month I am changing this service really bad service hate it. I don’t even get signal in my apartment I hav to go outside just to get signal. Worst service ever.
Terrible
Customer service. 2 months and no one has reached out -
Awful and horrible all the way around
This is a waist of time, money and energy. Don’t even try them. Stay away from them. Horrible customer service. No one will help answer anything. Nothing they have is in order. Heck they can’t even speak clearly and will repeat the same nonsense. No explanation and no accommodation whatsoever. You pay for a service and get their third part creditor to approve you for a device and pay for an express overnight shipment only to wait for days and still nordrr unprocessed nor any one can expedite or even provide any kind of resolution. You will scream from anger while they care less if you have a heart attack due to their lack of everything
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Illegally changed my service.
Unfortunately, we’ve had total wireless for years. We were on auto pay and our credit card had updated.
I called and the representative use the wrong expiration date.
They tried to put through our credit card 42 times. Causing fraud alert.
After hours on a phone call with customer service, they canceled our old grandfathered in service through total wireless the original for newer, updated one without my permission.
Our bill went up and customer service did nothing to reinstall the old service.
After paying for another month at an extremely high price, they canceled our service two days before it was actually ending!
Terrible!
Terrible!!!
In my opinion, I do not recommend anyone use this service as they will rip you off and not understand that they did!
We are cannot see any further interactions with total wireless since they cannot even keep their obligations or contracts straight!
I’m extremely disappointed, Verizon ruined it.
I called and the representative use the wrong expiration date.
They tried to put through our credit card 42 times. Causing fraud alert.
After hours on a phone call with customer service, they canceled our old grandfathered in service through total wireless the original for newer, updated one without my permission.
Our bill went up and customer service did nothing to reinstall the old service.
After paying for another month at an extremely high price, they canceled our service two days before it was actually ending!
Terrible!
Terrible!!!
In my opinion, I do not recommend anyone use this service as they will rip you off and not understand that they did!
We are cannot see any further interactions with total wireless since they cannot even keep their obligations or contracts straight!
I’m extremely disappointed, Verizon ruined it.
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Don’t bother
One of the only real reasons to get the app is to “more conveniently” make changes to your account in comparison to opening your browser, searching the site, etc. to make changes to your account, namely making adjustments to your plan or autopay. Despite the painfully low requirements for a remotely accessible, easy to navigate app, there is instead zero ease of access. There’s multiple areas on the app that that all say “change plan”, which you would think would lead you to a page with other plans to change your plan. Instead, you are met with a page containing your current plan, and beneath are “available plans”. Or at least they’re supposed to be there. Instead there’s nothing. Glad to see they tested their apps and updates prior to releasing, great quality control.
TLDR app is a joke and ironically a waste of time, despite the assumption that the app would save you some time in comparison to the site
TLDR app is a joke and ironically a waste of time, despite the assumption that the app would save you some time in comparison to the site
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Getting better
This app used to run poorly. It’s gotten better the passed month or so.
Fix your app!!!
Im sick and tired of not having data for a couple days every time it renews plus it wouldn’t even be a problem if the app worked like it used to and I could just add a couple gb with points I earned my family and I are on the verge of moving companies this is awful. FIX THE DANG APP!!! Idc if it more cost-effective to use a website you need a user friendly app. Like y’all used to have!
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Garbage company
Don’t trust them. They will steal your money. Their customer service is pretty much non existent.
Fantástico
Muy rápido excelente
It at first is very easy to maneuver forward but
although restarting the app on iPhone is recommend (aka; heading to use the actual browser website. I get that it being a cost affordable way once willing to link-on over with a teléfono ;)) but in my experience it would be more user friendly with Integrating a Stripe account to provide payment handling
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Web wrap App
This is a web browser wrap app, even for login this one uses a web browser. I would rather use a website. Total Reward points are a total confusion created for customers. Customers can’t redeem from the app or website. They need to take customer service chat help. For customer service chat, this uses a browser. I am not sure about its built-in security. As an App I don’t find it useful, I will continue to use website.
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Crashes often can’t open
I tried signing up for service using the app but hit a roadblock, was able to sign up using the website. But after a successful activation of service, I am unable to log in to the app to manage my service because every time I launch the app it crashes. Looks like I will have to use the website only.
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Total wireless
Great reception, everything is recommended
Best Phone Plan App
It’s easy and quick to use and doesn’t really turn you in circles when faced with carrier conflicts
Pathetic
App hasn't been working for 2 months, every time it's time to pay my bill, I have to call and they try to make me pay a different amount each time when I have 1 set payment, then they tried to make me pay an additional amount to something they added on without me even agreeing to it. Costumer service has no basic skills on how to do their job and they will get over on you if you let them
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POS
Won’t let me into my rewards
Scammers
I forgot to pay my phone bill last night. I paid it this morning around 4:30. Ended up getting charged $300 on a $55 bill. It’s now 9:22 am and I still don’t have service. They ought to be sued for stealing money. Y’all owe me some money. I still don’t have service.its 4:23 pm.
Fraude
No sirve esta compañía fraudulenta
The App experience is terrible
This might be the single most buggy app I’ve used. Most of the features barely work, sometimes accepting user inputs, most times just crashing. It’s always slow and laggy. It looks like vibe coding without code review.
