Buffering
$128 a month and buffering is not acceptable
Check42
No internet one bar and SOS only. My heart monitor needs internet for device checks. Can’t get a tech support visit to check all outside as I got a message Dish alignment???? HELP!!
11 years great service
I think most of the negative reviews are people not understanding what you get with satellite internet. I’ve had this service 11 years in a rural area with no other option. Reliable and consistent connection except for video which buffers a lot due to high latency. App works well too for the basics
don't spend your money on this company
No sirve el peor servicio satelital
Primero te dicen que es sin contratos y cuando lo quieres quitar te dicen que tienes un contrata de 12 meses es un asco de compañía
Primero te dicen que es sin contratos y cuando lo quieres quitar te dicen que tienes un contrata de 12 meses es un asco de compañía
Very limited
It won’t even open the app if the internet is down, which is ridiculous. There’s no reason it couldn’t still open and connect to the router to reset it. Also the speed test and diagnostic functions are fake. One just always says it’s fine even when it’s not, and the other tries to open some defunct and completely unrelated website. Pretty lousy app.
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This app never loads
Since getting Viasat I have tried several times to log in and never does it load. I pay enough for the services there should not be this problem!
The worst EVER!
This is the worst internet service I’ve ever used. I call it Green Acres Internet because we have to climb a pole to get it to work. Overpriced junk and we have no choice. We’re way out in the country and the competition is just as bad or worse!! We hate having to use this junk, believe me.
Only had 1 day NOT GOOD
THIS IS RIDICULOUS WE HAVE HAD FOR ONE DAY AND IT IS SO SLOW I HATE ALL OF THE ISP’s WHERE I LIVE ONLY A HANDFUL OF ISP SERVICE HERE BUT I CAN TELL YOU I DONT LIKE ANY OF THEM CENTURY LINK HUGHESNET DIRECT TV AND NOW VIASAT ALL BAD WHAT IS THE DEAL IS IT A REQUIREMENT FOR ISP’S TO RUN SLOW INTERNET HAVE THEIR CUSTOMER SERVICE PEOPLE NOT KNOW ANYTHING ABOUT WHAT THEY ARE DOING WHERE YOU JUST GO ROUND AND ROUND WITH THEM. OH AND LIE LIE AND LIE AGAIN TO YOU I DONT KNOW WHAT TO DO ANYMORE. THE GOVERNMENT REALLY NEEDS TO DO SOMETHING ABOUT THIS! THEY NEED TO BE HIT WHERE IT HURTS IN THEIR POCKETBOOKS EVERY TIME A CUSTOMER GIVES A BAD REVIEW AND FINE THEM FOR NOT CATERING TO THEIR CUSTOMERS IT'S NOT EVEN ABOUT THAT IS ABOUT GIVING CUSTOMERS THE SERVICE THEY ARE PAYING FOR.
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worst company
the absolute worst internet company possible dial up is better not only that but talking to anyone from this company you feel like you’re being scammed because it’s all third parties out to india the same call center they run microsoft scams out of stay away from this company the worst ever
App is just blank since yesterday
Since yesterday the scree is all white, when I click on the app on my I phone. I cannot see how much data is left and nothing!
Mediocre
Stupid app doesn’t work
Home devices on Viasat Shield
They give you a list of devices on your internet but will not tell you what they are. They force you to try to look up every one by a MAC address which is nearly impossible to find every one. In plain ENGLISH tell us which of our devices are being used for data !!
Truth in advertising is a right. I guess you need to contact the FCC for an answer to a simple problem !! They will find out why we are being denied this information!!
Truth in advertising is a right. I guess you need to contact the FCC for an answer to a simple problem !! They will find out why we are being denied this information!!
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No major problems
Ok I have had this internet company for about 3 years now. I haven’t had any major problems with my internet or the company it’s self. They are very quick to fix any issues that do arise, being general maintenance of the satellite equipment, or if they need to reboot my system for weather related issues. They are all very respectful. I pay $99 a month for unlimited high speed, and don’t deal with slow speeds at all. I don’t know if I just have a good area, but I definitely would recommend getting this company
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Terrible
Worst internet ever. Extremely slow download times for “high speed internet” can’t stream movies. Awful
Frustrating
The myViasat app does not work with my iPhone 12, 17.4.1
Trying to charge me twice!
I made my payment and the have tried running my card 3 more times! I was lied to about the cost also and when you complain to customer service they are concurrently oblivious to what your talking about!
DO NOT DO IT
Absolutely terrible in every aspect, extremely expensive for absolutely garbage internet speed, low high speed data amounts, and the most incompetent customer service agents I’ve ever had the displeasure of dealing with. I’m a cool, calm, and collected guy, but I can only take so much incompetence. Constant problems with billing and being overcharged. Worst internet company I’ve ever had by FAR. Look into other options, save money and get better results all around.
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Dissatisfied customer
My viashield app always says my tv is using data when it is NOT connected It also had 3 extra devices using data that I do not have I changed the password and they were removed but that same night I had another unknown device using my data. I run out of data 2-3 weeks into my monthly billing cycle and refuse to purchase more data. As soon as another company is available in my neighborhood I am leaving this company! I better stop now or I may run out of data!!
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Internet
I have had this internet company and they keep upping their prices but not the equipment.
Does not show modem status
It USED to show if your connection was up. Now they don't. I can't even reboot the modem remotely or see its status. Just terrible in that respect. You can see billing and usage in the app so they get 2 stars for that I guess.
