Rubbish
I haven’t got a clue what the app is like once logged in because it won’t let me log in.
Needs a revamp
Just taken out a 12 month policy so thought I’d install this app. It is constantly asking for my login info and 404 faults keep flashing when you try to access the rewards page. Don’t bother downloading it!
Horrendous app
Dear lord. I got this app to try and remove the headache of getting through their hotlines. After having a light switch spark and knock out my lights, I was put down as an emergency. Few hours later they called me and said I needed to wait up to 24 hours for someone to come to me. No timeframe except for 8am to 6pm.
Went to book a boiler service on the app. They’ve decided it needs to be done in September. My boiler service is due in February. Can’t book on the app after logging in twice as all their ‘dates’ for 5 months are booked. Something doesn’t seem right with this company. Will absolutely not renew with them
Went to book a boiler service on the app. They’ve decided it needs to be done in September. My boiler service is due in February. Can’t book on the app after logging in twice as all their ‘dates’ for 5 months are booked. Something doesn’t seem right with this company. Will absolutely not renew with them
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Don’t bother
This app is the worst, and the website isn’t much better.
No idea how this passed review
I have no idea how this app passed Apples strict review process, it doesn't follow any design protocols that Apple set out and half of the screen when logged in is obscured by the terrible windows phone (if windows phone was launched in 1998) style icons.
The chat bot isn't a chat bot and is a pre-defined route for every option, it sends you to links that are dead and kills the chat once it thinks it has answered the question (it has not).
The chat bot isn't a chat bot and is a pre-defined route for every option, it sends you to links that are dead and kills the chat once it thinks it has answered the question (it has not).
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