No functionality
I tried to figure out how to add my son and square away a bill. I had to call. No problem getting ahold of billing but trying to get access to my son’s medical records and the phone system was delayed and never got through. Kind of shows where priorities are. Wish I could have just fixed the issue through the app. 90 mins later and I was able to pay but still unable to access needed medical records.
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They are truly the best ❤️
They are truly the best ❤️
CHOP will always be among the top five star hospitals for children and adolescents.
CHOP has always been my number one hospital for both of my children. They consistently provide us with the important information needed to make informed decisions. The staff's hospitality is wonderful; they make you feel comfortable and supported every step of the way, including assistance with medications, insurance issues, and more.
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A HUGE PART OF MY LIFE
I have four kids and two that are especially involved with Chop and this app is amazing. I love the messages that I can send back-and-forth to the doctors with ease. I love the communication. I love the appointments scheduling how easy app is to navigate. I just love everything about this app. I have nothing negative to say it is amazing and I’m so glad that it’s offered.
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Great staff
They were really helpful and quick. Took us back as soon as e we walked in. The staff was friendly. All of the staff. Doctor shaw made sure I understood everything she’s explained to me by repeating it back to her. Overall it was a decent experience.
Very disappointed
Unable to get a response to just make an appointment with the neurology headache department. Calls go to voicemails, and no one listens to the voicemails! No other contact options given.
Very disrespectful of the patient and the patients parents time and energy. Terrible.
Very disrespectful of the patient and the patients parents time and energy. Terrible.
Nice and convenient
I found this pretty easy to use , and very convenient for reaching out if I had any questions.
It’s a big help and more convenient
I love it, just wish they had an option to reschedule an appointment on the app instead of having to call. Otherwise, I will really like it
If you want to know why you can’t get paid it’s because your app doesn’t work.
Can’t get to bill pay function to process my payments. Have tried on multiple occasions.
Good for viewing, not so much with scheduling.
I love it. It’s easy for me to see my son’s appointments, medications, immunizations, and more. I just wish I could make appointments for specialty visits. Otherwise, it’s a great app and I appreciate it truly.
User friendly app
The MyCHOP app has been incredibly helpful and easy to use. I can quickly see all of my son’s upcoming appointments, check his full medication list, and stay on top of everything without any hassle. Whenever I need to reach out to his care team, I can send a message directly through the app—and even attach pictures when needed. It truly makes managing his care so much easier and gives me peace of mind. Highly recommend for any CHOP family!
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Madre de dos niños
Me encanta cómo les prestan atención a los niños cómo les explican y cómo les dan prioridad a sus necesidades muchas gracias ya 16 años
Love CHOP
CHOP saved my twin girls lives in the NICU and I’m forever grateful. This app has been a huge part of our long journey in the NICU and continues to be a great tool with outpatient appointments. I’m obsessed with this app!
Dios bendiga The CHOP
Gracias a Dios y a The Children’s Hospital of Philadelphia tenemos la oportunidad de seguir disfrutando del milagro de vida de nuestro hijo, él ha recibido un transplante de corazón, ahora lo tenemos ya en casa, todo está en las manos de Dios y todo es conforme a su santa voluntad, gracias a esa persona enviada por Dios por hacernos el mejor regalo del mundo “donarnos su corazón” Dios fortalezca a la familia, Las deciciones de Dios son un misterio y su tiempo es perfecto. Para Dios no hay nada imposible, a Él sea la honra y la gloria. Jesús dijo: yo soy el camino, y la verdad y la vida, y nadie va al padre si no es por mi. Dios bendiga a The CHOP y a cada una de las personas que trabajan en el hospital. The Children’s Hospital of Philadelphia es el mejor hospital del mundo, Dios bendiga a Guatemala, Dios bendiga a Estados Unidos
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Billing
I can not find billing in my app.. we get bills that are not explained and when we try to pay online we are unable.. only through email messages we can pay and we do not receive emails for billing consistently
Sick visit
Good luck using the app to ever make a sick visit appt
Great App
I love being able to just go right in the app for anything. Make appointments, print out visits info or shot records. Very convenient. They have all kind of appointments to choose from for any problem.
Horrible bed side service from Laureen Hedrick - RN
Our 24 hour stay was very good until we were getting ready to discharge with Laureen Hedrick as the RN. She got very mad, upset when my daughter would not take her ibuprofen. She got very short tempered & nasty to myself (the mother) and my daughter. She sent us on our way with discharge papers, a sarcastic good luck and telling my daughter to take care of her dumbo in a rude tone of voice. I was not offered any assistance in getting my daughter (just had her appendix out a few hours prior) along with all my stay over bags. I cannot believe I received this type of service from CHOP.
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CHOP primary
Very clean areas, organized very nice staff
Survey
If I choose to not fill out a survey I think it’s OK. I think it’s my right as to why I don’t wanna follow a survey being though I was charged in the past but nobody wants to listen to that so I just really wish they kind of back up and respect everybody’s choice cause I feel like it’s not a choice and they kind of make you feel bad for not wanting to fill out the survey
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