Customer Service Experience
If you try contacting their customer service team, they will not necessarily address the issues you may be facing. They tend to go off a script and do not have exact solutions to your problems regarding the app or card. If they can’t help you based off of their script they will push it forward to their other support team, where your issue will never be resolved and be forgotten.
I’ve been contacting their support for the past month with the same issue and resulting to the same solution. It eventually gets to a point where contacting customer service becomes pointless and a waste of your time.
I’ve been contacting their support for the past month with the same issue and resulting to the same solution. It eventually gets to a point where contacting customer service becomes pointless and a waste of your time.
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Banned for setting up new card
My past card was lost/stolen so I bought a new card by calling the customer support. When my new card came in it banned my whole account while I tried to set it up. Now I have to wait an extra two days so they can “review my account”. I typed in the proxy # and all the right info it asked and the app told me it was wrong and blocked me.
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Money is trapped
I have over $4,000 that’s completely trapped in my dash account, they took away the option to transfer it to an outside bank and when you call customer service, they are zero help, I never received a physical card and they also took away the digital card that was on my app, even the WesternUnion money transfer link on the app doesn’t work. I have no way to access my money that I need for gas and food
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Updated review
Good app for what it is.
New user unable to create account
I’ve called multiple times and customer service always says tech team is working at it, try again in 24 hours. After reading many recent reviews, looks like this is an ongoing problem for others for months now! How can I get my money?! Insane!
