Subscriber Beware
I just learn an expensive lesson. If you plan to at anytime cancel your subscription you must do it 48 hours prior to their charging, your payment method. I didn’t realize until that hour when PayPal notified me that the money had been charged. Two days and five different customer service personnel (via email) later I was told that I would not receive the refund I requested per their policies. I recommend that IF you ever plan to terminate your subscription then figure out the day they will charge you and cancel well before their 48 hour policy notice.
I had forgotten all about the app because it was not user friendly for me to use so I deleted it…
I had forgotten all about the app because it was not user friendly for me to use so I deleted it…
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Response from developer
Thank you for your feedback. We're sorry to hear about your experience. Please contact us at info@mydiabetes.health and mention this review in your email so our team can locate your case, review what happened, and assist you further.
Helpful Logs
This app exceeded my expectations. The recipe ideas are practical, and the tracking tools are easy to use. It's been a helpful companion for my daily health goals.
AVOID AT ALL COSTS !!!!!!
Since i don’t know and was unaware of cancelling within the app the billed me again and are refusing to provide a refund. There are a lot better apps than this POS.
Update: I was refunded my money but they just billed me again for a yearly subscription. STAY AWAY from this app!!!!
Horrible customer service and unfortunately apple can’t do anything as the app doesn’t show up under subscriptions
Update: I was refunded my money but they just billed me again for a yearly subscription. STAY AWAY from this app!!!!
Horrible customer service and unfortunately apple can’t do anything as the app doesn’t show up under subscriptions
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Very Useful
I've tried several diabetes apps, and this is the first one I've actually stuck with. The meal logging is quick, the interface is clean, and seeing all my glucose records in one place helps me stay consistent.
Unauthorised payments taken
I have just had two unauthorised payments of £95.99 and £42.00 taken from my account with no previous warning. Not impressed.
