EARTHLINK COLLAPSING! CAN’T OPERATE THE BASICS OF AN EMAIL PLATFORM
I have been with EarthLink for over 30 years. I’d always been unhappy but too cumbersome to switch. But now every time I enter an address I get switched to my address book and can’t get out. I can no longer send an email or forward one. I am reloading the app. I have no confidence that it will be successful so I will probably have to cancel my account and open a new email elsewhere. I will probably lose hundreds of email addresses in thousands of storage emails. Not a happy camper. I don’t need this added burden at this time in my life! I’m very disappointed in EarthLink at this juncture!
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Worst app ever!
I’m stuck with Earthlink because of a legacy account over 30 years old. Since EarthLink purchased my email address, I’m stuck paying their overinflated prices (for minimal email storage), each and every month. Yet, I complain to them constantly how bad their regular email service is. But this holds no candle to how bad their app is. Just trying to read my emails on my iPhone, the app incessantly freezes and closes out (non-stop). Forget about searching in the app. It freezes on each letter you type in. And the overall speed is on a 1-10 scale? Less than a 1! I spend more time waiting, buffering, or frozen, than I do actually using the app. Tech support is useless. They tell me to delete and reinstall the app. I would think after the 20th time - that isn’t the problem. If EarthLink would just give or sell me my email address, then I would dump them permanently!
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Response from developer
We are sorry you had such a poor experience, certainly not what we aim for. Let us make it right. Give us a call and let us know your specific situation.
App crashing for a couple weeks now
For 2 weeks, the app has been crashing/ closing a few seconds after I open it. I restarted my phone, I deleted and reinstalled my app, and my software is up to date. I’ve called tech support and they’re useless. I lead off with the issue then I tell them all I’ve done above because those are the first things they tell me to do, and then I should call them back. But since I’ve done all that, they escalate it which means the escalation team has to call me back. Then they call me back in the middle of the day while I’m seeing patients and when I call, they can just leave a message for the escalation team. Been playing phone tag for a week. Today they told me it’s an iPbone software problem but I said then why is the EarthLink app the only app crashing when I have hundreds? Of course they want to pass the Buck!
I’ve had EarthLink since May 2000. In retrospect I should have transferred to Gmail 20 years ago. The EarthLink interface is so archaic; looks like websites from 2000 when I started with it.
I’ve had EarthLink since May 2000. In retrospect I should have transferred to Gmail 20 years ago. The EarthLink interface is so archaic; looks like websites from 2000 when I started with it.
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Attachments
With the last update, I can no longer view or download attachments
Response Time
Since the last iOS iPhone update, the response time using this app degraded considerably. It still works but navigating between folder is slower.
