EarthLink

EarthLink

Manage, Upgrade, & Support

154 ratings
56 reviews
Free

Details

  • Released
  • Updated
  • October 8, 2023
  • September 7, 2026

Features

EarthLink screenshot #1 for iPhone
EarthLink screenshot #2 for iPhone
EarthLink screenshot #3 for iPhone
EarthLink screenshot #4 for iPhone
EarthLink screenshot #5 for iPhone
🖼️Get Icon
Icons↘︎

About

Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.

Account management
Bill viewing and payment
Service upgrades
Live chat support
Account notifications
Secure login
Show original description

What users say

See all reviews

What's New in EarthLink

1.47

September 7, 2026

• Implemented Pull-to-Refresh functionality for improved usability and a smoother user experience. • Made overall app improvements and enhancements for better performance and usability. • Improved payment experience for smoother and more reliable transactions. • Fixed issues that could occasionally cause duplicate payment attempts. • Enhanced payment processing and validation for a more seamless checkout experience.

More

User reviews

Earthlink is STINKY

This is by far the worst internet I’ve ever had. I was promised speeds of up to 300 Mbps, yet I haven’t even been able to reach half of that. The highest speed I’ve gotten was a whopping 20 Mbps! But guess what? Even that only lasted for about five minutes after speaking with customer service. I guess I can thank you for bringing more family time together, because family movie nights have basically been ruined when we can’t even watch a two-minute trailer without constant buffering and interruptions, courtesy of Earthlink! It’s not just streaming either, even my EarthLink app won’t load, which is incredibly frustrating. I understand that internet speeds can fluctuate, but consistently receiving speeds nowhere near what I’m paying for is unacceptable. I simply want reliable internet and the service I was promised.
Show more

Scam

EarthLink is a scam. Their internet service was terrible and when I canceled my service $27:95 and 27:01 back and I call to complain they took my money and they told me they didn’t take it out but they did. they scam me?

Worst WiFi

Just terrible WiFi network connection won’t connect to a proper nat type, WiFi is really slow and just horrible would not recommend I made the mistake on getting this internet provider.

Not unless you HAVE to.

I ignored the reviews and got the service because the rep on the phone lied to make the sale. Promising fiber optics and saying they owned the rights to the already laid wires. The service arrives as a 5G hotspot essentially that I NEVER used cause the signal was so poor. I paid them $300 for allowing myself to get scammed and THEN in order to charge me $400 of non return fees the NEXT REP says wait for the return label in the mail. Luckily a week later, I called again today saying I didn’t get it and they said that’s not even an option. Is this a legitimate scam?!
Show more

Hangs and eats battery

Hangs & Big Delays

Developer apps

User experience

🐞

Reported Bugs

23 issues

App crashes on opening

Bug

Login issues

Bug

Credentials incorrect

Bug

Cannot register

Bug

Cannot create account

Bug

Cannot change password

Bug

Verification code issues

Bug

App freezes

Bug

App unresponsive

Bug

App laggy

Bug

Email not delivered

Bug

Email app broken

Bug

App requires re-login

Bug

App screens poorly formatted

Bug

Text overlapping/disappearing

Bug

App size incorrect for device

Bug

Cannot access webmail

Bug

Service chat not working on iOS

Bug

App requires autopay

Bug

Router not arriving

Bug

Router not working

Bug

Internet shuts off at midnight

Bug

Cannot use microphone feature

Bug

Requested Features

11 requests

Improve app design and usability

Feature

Fix app compatibility issues

Feature

Allow users to choose notification permissions

Feature

Retain user credentials after logging out

Feature

Improve customer support responsiveness and effectiveness

Feature

Provide clear communication about product changes

Feature

Fix email app functionality

Feature

Return to previous app version that worked well

Feature

Allow users to link to autofill passwords

Feature

Fix app size for different devices

Feature

Allow users to access webmail through the app

Feature

FAQ

What does the EarthLink Connect app do?

The EarthLink Connect app serves as an all-in-one portal for managing your EarthLink services. You can view and pay your bills, upgrade your internet speed or other features, and connect with customer support via chat.

How do I log in to the EarthLink Connect app?

You can securely log in to the EarthLink Connect app using your existing EarthLink email credentials. If you have multiple accounts, you can log out and re-login to switch between them.

Is the EarthLink Connect app free to use?

Yes, the EarthLink Connect app is free to download and use. It is provided by EarthLink to help their customers manage their services more easily.

What if I need help with my EarthLink services?

The app features a direct chat option to connect you with EarthLink's support team. This makes it easier than ever to get assistance with your services, account, or billing inquiries.

Can I upgrade my internet plan through the app?

Yes, you can upgrade your services, such as getting faster internet or adding new features, directly through the EarthLink Connect app. The process is designed to be straightforward and hassle-free.