Absolute trash internet service.
Just save yourself the headache and frustration and buy Starlink. If you live in a rural area, just know you will average speed between 1-5MB a second. The service is spotty at best and there will be many times a day that you will get no service at all. I wouldn’t recommend this service to someone I hate.
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Totally scam
Never never use this service. They just want you money and not providing any service.
Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!
Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!
Not ready for prime time
I have used EarthLink for decades, but this Account Management app is completely nonfunctional on my iPad. I am also unable to change Settings in my Earthlink e-mail app as directed to make this separate app work. Pretty disappointing overall. My iPad is entirely up to date, so that isn’t the problem. C’mon Earthlink, you can do better.
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Do Not Use
All calls are routed to an Indian call center. Those poor people are unable to resolve any issues.
This company made so many mistakes. They made a mistake with our address, so the intitial router was returned to sender. They then failed to configure the new router. They charged us before we had service. And they never connected us with anyone who could account for this debacle.
Earthlink is even worse than Comcast...and that's saying something!
This company made so many mistakes. They made a mistake with our address, so the intitial router was returned to sender. They then failed to configure the new router. They charged us before we had service. And they never connected us with anyone who could account for this debacle.
Earthlink is even worse than Comcast...and that's saying something!
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Scam
EarthLink is a scam. Their internet service was terrible and when I canceled my service and returned their router, they charged me $424 for the "unreturned router". When I provided the UPS tracking confirmation (that EarthLink provided) and they located the router at their warehouse they told me I would receive a refund of the $424 in 7-10 business days. That was 6 weeks ago. And every time I call, I get a new case # and someone that tells me the refund was never processed but assures me, after holding for up to 48 minutes, that they have taken care of the problem and my refund is on the way. LIARS
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