My CenturyLink vs EarthLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My CenturyLink
Manage your account and services in one convenient place. Easily connect new service, view and pay bills, check your services, and get personalized alerts for orders or service interruptions. Offers additional features for Secure WiFi customers, including parental controls and internet pausing.
- Modem self-install
- Bill payment management
- Service status checks
- Internet speed upgrades
- Personalized alerts
- Parental controls (Secure WiFi)
- Internet pausing (Secure WiFi)
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The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
EarthLink
Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.
- Account management
- Bill viewing and payment
- Service upgrades
- Live chat support
- Account notifications
- Secure login
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Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services. Getting Started is Effortless: • Secure Login: Use your EarthLink email credentials to access your account with confidence. • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login. • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions. Why Choose EarthLink Connect? • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple. • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease. • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free. • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever. • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop. • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential. Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.
Screenshots
Verdict
The clearest difference is rating: My CenturyLink at 4.4 against EarthLink's 1.9. My CenturyLink also leads on ratings volume (138K vs 167) and review sentiment (10% vs 0%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My CenturyLink holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: My CenturyLink has 138K ratings behind it against 167, so its average is the more settled of the two. Written reviews point the same way: 10% of My CenturyLink's written reviews are positive against 0% of EarthLink's.
Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on November 8, 2026 and November 5, 2026 respectively.
| Parameter | My CenturyLink | EarthLink |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (138K ratings) — better | 1.9 (167 ratings) |
| Positive reviews | 9.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 138K — better | 167 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 46 MB | 46 MB |
| Age rating | 17+ | 4+ |
| Developer | CenturyLink, Inc | EarthLink LLC |
Customer experience
My CenturyLink
EarthLink
User reviews
My CenturyLink
From 138K App Store ratingsWhat we love
- ✨ Excellent customer service
- 🚀 Fast internet speeds when working
Room to improve
- 🐛 Frequent internet outages and connection issues
- ❌ Unreliable service
- 🕰️ Long wait times for technician appointments
- 💸 Billing issues and unexpected charges
- 🤖 Poor communication and unhelpful customer support
EarthLink
From 167 App Store ratingsWhat we love
- 👍 Latest app update fixes login issues
- 👍 App features now work upon first glance
Room to improve
- 👎 Terrible internet speeds
- 👎 Inconsistent and unreliable service
- 👎 Misleading sales tactics
- 👎 High prices for poor service
- 👎 Non-functional apps
Bugs and requests
My CenturyLink
Reported bugs
2 issues- App login and account access problems
- Inaccurate information displayed in the app
Requested features
3 requests- Improved app functionality and reliability
- Better communication and transparency from the company
- Faster resolution of service problems
EarthLink
Reported bugs
23 issues- App crashes on opening
- Login issues
- Credentials incorrect
- Cannot register
- Cannot create account
Show 18 moreShow fewer
- Cannot change password
- Verification code issues
- App freezes
- App unresponsive
- App laggy
- Email not delivered
- Email app broken
- App requires re-login
- App screens poorly formatted
- Text overlapping/disappearing
- App size incorrect for device
- Cannot access webmail
- Service chat not working on iOS
- App requires autopay
- Router not arriving
- Router not working
- Internet shuts off at midnight
- Cannot use microphone feature
Requested features
11 requests- Improve app design and usability
- Fix app compatibility issues
- Allow users to choose notification permissions
- Retain user credentials after logging out
- Improve customer support responsiveness and effectiveness
Show 6 moreShow fewer
- Provide clear communication about product changes
- Fix email app functionality
- Return to previous app version that worked well
- Allow users to link to autofill passwords
- Fix app size for different devices
- Allow users to access webmail through the app
In-app purchases
My CenturyLink
No in-app purchases
EarthLink
No in-app purchases
Questions
Is My CenturyLink free?
Is EarthLink free?
Which has better reviews, My CenturyLink or EarthLink?
Do My CenturyLink or EarthLink have ads?
Which is updated more often, My CenturyLink or EarthLink?
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