Comparison

My CenturyLink vs EarthLink

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My CenturyLink

Manage your account and services in one convenient place. Easily connect new service, view and pay bills, check your services, and get personalized alerts for orders or service interruptions. Offers additional features for Secure WiFi customers, including parental controls and internet pausing.

Highlights
  • Modem self-install
  • Bill payment management
  • Service status checks
  • Internet speed upgrades
  • Personalized alerts
  • Parental controls (Secure WiFi)
  • Internet pausing (Secure WiFi)
Features
Read full description

The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact

About

EarthLink

Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.

Highlights
  • Account management
  • Bill viewing and payment
  • Service upgrades
  • Live chat support
  • Account notifications
  • Secure login
Features
Read full description

Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services.  Getting Started is Effortless:   • Secure Login: Use your EarthLink email credentials to access your account with confidence.   • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login.   • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions.  Why Choose EarthLink Connect?   • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple.  • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease.  • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free.  • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever.  • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop.  • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential.  Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.

Screenshots

My CenturyLink4 screens
EarthLink4 screens

Verdict

The call

The clearest difference is rating: My CenturyLink at 4.4 against EarthLink's 1.9. My CenturyLink also leads on ratings volume (138K vs 167) and review sentiment (10% vs 0%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My CenturyLink holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: My CenturyLink has 138K ratings behind it against 167, so its average is the more settled of the two. Written reviews point the same way: 10% of My CenturyLink's written reviews are positive against 0% of EarthLink's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on November 8, 2026 and November 5, 2026 respectively.

Scorecard3 real differences · 7 level
My CenturyLink versus EarthLink: the parameters behind the verdict, then further details
ParameterMy CenturyLinkEarthLink
PriceFreeFree
Rating4.4 (138K ratings) — better1.9 (167 ratings)
Positive reviews9.6% of reviews — better0.0% of reviews
Number of ratings138K — better167
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.015.6 — better
Further details — not scored
Size46 MB46 MB
Age rating17+4+
DeveloperCenturyLink, IncEarthLink LLC

Customer experience

My CenturyLink

All ratings137,836 ratings
Positive84.5%
Neutral4.5%
Negative11.0%
Written reviews332 reviews
Positive9.6%
Neutral6.9%
Negative83.4%

EarthLink

All ratings154 ratings
Positive18.8%
Neutral7.1%
Negative74.0%
Written reviews56 reviews
Positive0.0%
Neutral7.1%
Negative92.9%

User reviews

My CenturyLink

From 138K App Store ratings

What we love

  • ✨ Excellent customer service
  • 🚀 Fast internet speeds when working

Room to improve

  • 🐛 Frequent internet outages and connection issues
  • ❌ Unreliable service
  • 🕰️ Long wait times for technician appointments
  • 💸 Billing issues and unexpected charges
  • 🤖 Poor communication and unhelpful customer support

EarthLink

From 167 App Store ratings

What we love

  • 👍 Latest app update fixes login issues
  • 👍 App features now work upon first glance

Room to improve

  • 👎 Terrible internet speeds
  • 👎 Inconsistent and unreliable service
  • 👎 Misleading sales tactics
  • 👎 High prices for poor service
  • 👎 Non-functional apps

Bugs and requests

My CenturyLink

Reported bugs

2 issues
  • App login and account access problems
  • Inaccurate information displayed in the app

Requested features

3 requests
  • Improved app functionality and reliability
  • Better communication and transparency from the company
  • Faster resolution of service problems

EarthLink

Reported bugs

23 issues
  • App crashes on opening
  • Login issues
  • Credentials incorrect
  • Cannot register
  • Cannot create account
Show 18 more
  • Cannot change password
  • Verification code issues
  • App freezes
  • App unresponsive
  • App laggy
  • Email not delivered
  • Email app broken
  • App requires re-login
  • App screens poorly formatted
  • Text overlapping/disappearing
  • App size incorrect for device
  • Cannot access webmail
  • Service chat not working on iOS
  • App requires autopay
  • Router not arriving
  • Router not working
  • Internet shuts off at midnight
  • Cannot use microphone feature

Requested features

11 requests
  • Improve app design and usability
  • Fix app compatibility issues
  • Allow users to choose notification permissions
  • Retain user credentials after logging out
  • Improve customer support responsiveness and effectiveness
Show 6 more
  • Provide clear communication about product changes
  • Fix email app functionality
  • Return to previous app version that worked well
  • Allow users to link to autofill passwords
  • Fix app size for different devices
  • Allow users to access webmail through the app

In-app purchases

None

My CenturyLink

No in-app purchases

None

EarthLink

No in-app purchases

Questions

Is My CenturyLink free?
My CenturyLink is free to download, with no in-app purchases.
Is EarthLink free?
EarthLink is free to download, with no in-app purchases.
Which has better reviews, My CenturyLink or EarthLink?
My CenturyLink is rated higher. My CenturyLink averages 4.4 out of 5 from 138K ratings, while EarthLink averages 1.9 from 167 ratings.
Do My CenturyLink or EarthLink have ads?
Neither My CenturyLink nor EarthLink shows ads.
Which is updated more often, My CenturyLink or EarthLink?
My CenturyLink ships an update every 3 weeks, and EarthLink every 3 weeks. Most recently, My CenturyLink was updated on November 8, 2026 and EarthLink on November 5, 2026.

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