Worst WiFi
Just terrible WiFi network connection won’t connect to a proper nat type, WiFi is really slow and just horrible would not recommend I made the mistake on getting this internet provider.
Not unless you HAVE to.
I ignored the reviews and got the service because the rep on the phone lied to make the sale. Promising fiber optics and saying they owned the rights to the already laid wires. The service arrives as a 5G hotspot essentially that I NEVER used cause the signal was so poor. I paid them $300 for allowing myself to get scammed and THEN in order to charge me $400 of non return fees the NEXT REP says wait for the return label in the mail. Luckily a week later, I called again today saying I didn’t get it and they said that’s not even an option. Is this a legitimate scam?!
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Why pay?
We pay for a service that everybody else gets for free from say Google or your Internet provider. And they run ads if we’re paying for a service we should not have to deal with these sidebar ads EarthLink better stop the ads or else we will all leave them hanging dry.
Absolute trash internet service.
Just save yourself the headache and frustration and buy Starlink. If you live in a rural area, just know you will average speed between 1-5MB a second. The service is spotty at best and there will be many times a day that you will get no service at all. I wouldn’t recommend this service to someone I hate.
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Totally scam
Never never use this service. They just want you money and not providing any service.
Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!
Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!
Not ready for prime time
I have used EarthLink for decades, but this Account Management app is completely nonfunctional on my iPad. I am also unable to change Settings in my Earthlink e-mail app as directed to make this separate app work. Pretty disappointing overall. My iPad is entirely up to date, so that isn’t the problem. C’mon Earthlink, you can do better.
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Do Not Use
All calls are routed to an Indian call center. Those poor people are unable to resolve any issues.
This company made so many mistakes. They made a mistake with our address, so the intitial router was returned to sender. They then failed to configure the new router. They charged us before we had service. And they never connected us with anyone who could account for this debacle.
Earthlink is even worse than Comcast...and that's saying something!
This company made so many mistakes. They made a mistake with our address, so the intitial router was returned to sender. They then failed to configure the new router. They charged us before we had service. And they never connected us with anyone who could account for this debacle.
Earthlink is even worse than Comcast...and that's saying something!
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Scam
EarthLink is a scam. Their internet service was terrible and when I canceled my service and returned their router, they charged me $424 for the "unreturned router". When I provided the UPS tracking confirmation (that EarthLink provided) and they located the router at their warehouse they told me I would receive a refund of the $424 in 7-10 business days. That was 6 weeks ago. And every time I call, I get a new case # and someone that tells me the refund was never processed but assures me, after holding for up to 48 minutes, that they have taken care of the problem and my refund is on the way. LIARS
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SCAM, Untrustworthy
Router did not work, I was told they would have someone work on it and if it continues to not work I would receive a refund. After a month of no responses, they charged me again and gave no refund after I cancelled the account.
Useless App
Ever since they made their update, it’s been hell just to make a payment to our service. It took weeks just to log back in. Customer service is awful. I was barely able to register and now it kicks me out when I try to update my card.
Horrible
No customer support to fix issue and they take your money and fix nothing scam artist
Horrible
I wish I could leave zero stars. Useless service, useless customer support, way too expensive, app doesn’t even work. Don’t do it.
Scam
Stay away from
They finally did it?!
I can’t believe it, but the latest update to this app seems to fix the login issues. And, upon first glance, features like adding data through the app work. No more needing to call in to an agent. Bravo. Keep up the trajectory PLEASE!
EarthLink WiFi
WiFi is alright. If you’re having trouble with your internet. All you have to do is talk with an agent and have the issue resolved. They helped me with mine. What I highly dislike is that I have to deal with slower speeds after downloading or updating certain games because I’m a game streamer. And also having to wait to pay a bill because it doesn’t let you pay it when you want on the app.
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Garbage
Both apps are awful
Horrible
Not a functional app…do not update!
Logging out issue
I keep getting logged out pretty much after a day I re-login
Password is incorrect
This apt has issues, I pay to have EarthLink and I do not get good service because the issue never gets resolved. I have issues with just logging in and it prompts me of my password is incorrect. I never use to have issues but this password is ridiculous I have two of them, like if though I have two accounts , just because of my password prompts from EarthLink saying that’s is incorrect. Will I still haven’t had this resolved.
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Horrible app
Same problem!?!?!!! Can’t log in, can’t get verified. Had to use the old app forever and then that one booted me out to!!
Fix it !
Fix it !
