“Extremely Disappointed with Envera’s Service”
As a resident of Portofino Meadows, my experience with Envera’s service has been extremely disappointing.
Over the past several months, especially on weekends, the gate has repeatedly remained completely open, which is very concerning for residents because this service is supposed to provide proper access control and security for our community.
When the gate is operating, the experience is still far from satisfactory. We have experienced lines of up to 20 minutes because operators do not respond, fail to properly read visitors’ IDs, or take too long to process entries.
We have also had very unpleasant experiences where some operators have laughed at our visitors’ names, which I find extremely disrespectful and unprofessional.
Envera needs to seriously review the quality of service being provided to Portofino Meadows. We pay for an access control service that should be efficient, professional, respectful, and reliable, and unfortunately, that is not the level of service we are currently receiving.
I sincerely hope this review reaches the people who can take action and finally address these ongoing issues.
Over the past several months, especially on weekends, the gate has repeatedly remained completely open, which is very concerning for residents because this service is supposed to provide proper access control and security for our community.
When the gate is operating, the experience is still far from satisfactory. We have experienced lines of up to 20 minutes because operators do not respond, fail to properly read visitors’ IDs, or take too long to process entries.
We have also had very unpleasant experiences where some operators have laughed at our visitors’ names, which I find extremely disrespectful and unprofessional.
Envera needs to seriously review the quality of service being provided to Portofino Meadows. We pay for an access control service that should be efficient, professional, respectful, and reliable, and unfortunately, that is not the level of service we are currently receiving.
I sincerely hope this review reaches the people who can take action and finally address these ongoing issues.
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No sound for push notifications
1. All push notifications comes without sound even when sounds settings are on.
2. You can’t create QR code for visitors inside App. It’s available on website only.
3. You can’t see history of visitors older than 4 weeks back.
2. You can’t create QR code for visitors inside App. It’s available on website only.
3. You can’t see history of visitors older than 4 weeks back.
New tenant
By far very secure place to live our neighbors are very friendly cute little squirrels everywhere very safe and great property maintenance so far so good and excited to check out the pool and recreational areas.
Easy Access
This app is so much easier to use vice calling our HOA gate guards or using our earlier application. Love this app!
MyEnvera App
The Glades of Boca Lago
Visitors
Most all the problems encountered on this app are a result of user error . It’s not hard to use . You can always cal the gate and add a visitor verbally when and if there is a problem with the app . I hear people angry at security guards for simply doing what they are paid to do . . The guards are always polite and helpful .
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Not bad
Works fairly well once you get to know it.
Mr.
Good service
Owner
Very friendly
4.7 | Really?
It’s almost hard to believe that this app has a 4.7 rating. Unless of course, the rating itself only applies to the functionality of the actual app, which is fine I guess. But the Envera service is riddled with problems. We’ve used it in our community for 10 years. In theory, and on paper, a virtual guard, which is the main concept of Envera sounds. But in practice, it just slows down our gate system and doesn’t actually provide any additional security. There are too many workarounds and loopholes.
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Gate Personnel
My Sister waited at the Gate for over 10 minutes today while a gate Worker chatted with the car at the head of a very long line … Its 5:47 now (Tuesday April 7) and she just got to my house … she pulled into the line at 5:10 ! That’s really unacceptable …
Front and back gate code for permanent visitors?
Is code good for front & back gate? Do i have to send new code each time for permanent visitor?
New community new Gate system
What an upgrade from manned guard community I came from . No more calls for people that are on the list. Looking forward to it.
Worst App of All Time
Don’t create QR codes. I could vibe code a better app. Backend doesn’t match the UI at all. You delete a phone number and it’s still in their backend system. Whoever made this should be ashamed
Vendors need more than one day pass
Is there a way to use online
Easy to use
The software is easy to use and reliable. It has multiple choices, like to keep the appointment to the Gate keeper or send it to your visitors etc. I recommend it to anybody who may need the similar applications.
Great
Friendly app , easy to access and navigate
Convenient
Very easy to add Guests for entry.
Owner
Would not let my guest in even though on list
Worst system ever
My friend couldn’t enter
