Claims Submissions
I was so excited to see how easy it was to submit a copy of my EOB and upload to have my claim processed to reimburse me! This was a great surprise!! Thank you for making this transaction so accommodating to your patients!!
Outdated information
When you search PCP and copay is $20 but GEHA standard plan process and leave us to pay $35 , not true
Limited mobile app
Limited mobile app options, requested paper copies of claims and was told they only send them quarterly however have not received any EOBs.
App is Disappointing
Very difficult to login. It continuously told me my login information was incorrect yet sent me an email regarding a password change. Finally successfully logged in and unable to see my plan benefits. Error message states I need to block pop ups on safari. Completed it, closed the browser, submitted request again with the same response. Very dissatisfied.
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Annoying and Useless
I spent an entire day trying to get logged in and can’t submit claims here anyway
Urgent care says my does not have insurance
Urgent care says my wife has no insurance, what am I suppose to do
View claims
The web site won’t let me view all the claims.
50/50
Nice to find providers but you can’t schedule appointments from the app
NO overseas support
Claim submission through the app does not support people stationed overseas. Only accepts US phone numbers (10 digit vice longer overseas numbers). Provider address only supports US states and zip codes. No option for overseas addresses. Also, make an option to save the providers information. When family members use the same provider, it is easier to use the save info, rather than having to type the information over and over again.
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Best Insurance out there
GEHA is always knowledgeable and courteous
Popup
No matter where or what I do I get getting the pop up error message and need to change the settings. Nothing changes with the pop up allows or not.
What am I paying for?
The app is fine, but this insurance has been very disappointing. My medication prices rose dramatically between 2025 and 2026. Now I can barely afford the insurance. Never-mind being able to use it. I cannot afford the cost of my medicine anymore.
Action plans
I started 3 action plans & it’s time to do the first lesson. Access has been moved to somewhere different than last year. So where is it?
The Best and would never change insurances
I’ve had GEHA since 2001 and never had issues! Customer service is fantastic! And even silly or off the wall questions get answered all the time. Keep up the good work!
Please correct
Web page is not easy to use
EyeMed
No information on eyemed - IDCards, coverage.
Horrible
Every time I try to login to the app it tells me “Oops! Something went wrong. Try again later or cancel the customer service number on the back of your ID card.” Stupid!!
Can’t make a payment
No option to make a payment.
Doesn’t let me login any more
The web app works, but this throws an error. Probably something to do with United and their deals with the devil.
Impossible logon
Since changing to UHC as a provider, the healthsafe id has made it impossible to login. If needed to reset password, the code won’t show up for hours even though it expires in 10 minutes. Please ditch UHC, it’s making my GEHA experience miserable and more likely to change during open season.
