Display format bug
When you view a photo of a report, like pot hole, and close the photo, the display format is messed up. Please fix the display issue.
Worthless
App is worthless. Times out constantly. Tickets can’t be tracked. Online website refers to phone app. Website doesn’t work either.
Crapshoot app
Horrible! Doesn’t even work. I guess so the city doesn’t have to either.
Barely functional
App barely works. Every tap takes forever to load and some things never seem to work
The app doesn’t work.
The app doesn’t work.
Trash schedule/map
I can’t find the trash day for my address anywhere on this app OR on the city’s website.
Viewing Reports
Please add a filter option for viewing reports so residents can view open / closed / pending action reports. The current version makes it impossible to view reports in a timely manner without continually scrolling
Trash collection
After being on hold for an hour, I was asked by one of the representatives why I didn’t call 24 hours after my trash wasn’t collected. I am new to Kansas City Missouri and didn’t know that I had to. I’m calling now to ask why my house was the only house on the block not to get the trash collected she continued to tell me that the trash had been completed at 3:24 as I told her I know I heard them coming down the block I work from home however I’m still asking why my home was the only one not to be collect I was told again I should’ve called 24 hours after I wasn’t collected. I reminded her that we had a snow day last week and so Tuesday is my normal trash day. And now I have four bags versus two bags she informed me to go to Price chopper and get some tags. Why should I have to do that when my trash wasn’t collected due to snow and then Tuesday it wasn’t collected because of why I’m still yet to get an answer to my question so now I’m back on hold another hour of my day. And nobody’s answering there has to be a better way. It’s not the monetary amount is the principle of it.
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App broken
I’m trying to submit a ticket for a missing traffic sign and the app will not let me select a type of issue, yet that is a required field. Using on an iPhone. Thank you
Terrible
The app won’t let me submit any reports due to various issues. This app somehow manages to be more useless than Kansas City’s Civic “Leaders”.
See below
Very slow and glitchy
Completely Nonfunctional
I needed to report an issue and I was “Timed Out” multiple times. It is so slow. I eventually gave up. Save yourself some time and report online or by phone.
Slow
The app is extremely slow and it does not let you input locations manually or by searching. There’s never suggested addresses that pop up like the app says it does. You can’t file an issue if they require an address. Horrible app
Maps Not Loading
With current version of app the map to report an issue / the location is not working and stays loading / saying “please wait”. Very frustrating / can’t report anything
Navigation
The mapping on this app does not work. The search by address, city, state or zip code does not work. Trying to move the location directly on the map moves about a half mile every 3 minutes. Please use a different development company to fix the map issue. It makes this app essentially useless.
Fewer Notifications
The app seems fine. However there is No need to do a push notice for “system maintenance”. It’s excessive. No other apps do that.
Network issues/times out
No matter if on Wi-Fi or cellular data, this app always seems to time out and fail to submit reports repeatedly. With this error it’s basically useless.
Isn’t helpful
I downloaded this app and deleted it the same day. The app doesn’t allow you to simply report an issue you must select from a list and in my case my problem wasn’t listed. Sadly the app wasn’t useful AT ALL.
Needs some work
App is wonky, no back button if you make the wrong selection. Navigation is not intuitive nor user friendly. You can’t easily go from one section to another. I had to close out the app several times to navigate back to home.
Horrible
Not surprisingly, the KCMO app is AWFUL…not intuitive, cumbersome, and you’re really never sure your request was a) submitted, or b) received. Calling is not much better but at least you talk to someone (usually who is clearly not enthralled with their job, customer service be damned)
