The root of all evil!!!!
This company is the reason I HATE, Allstate. And I want that to be clear. They have been giving me the runaround for over 3 months for a washing machine claim. I filed a complaint with the “Florida Office of Insurance Regulation”. And i switched my three cars from Allstate because of square trade. I will be looking to file as many complaints to this company as i can. And Alice I hope for love of god, you get fired from that company. Parron the appliance supervisor literally has been disrespectful to me and my father. He made fun of him for having a accent.
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Scam of a company
This company is terrible and makes it very unnecessarily hard by design to make a claim so that they won’t have to pay out. Extremely incompetent employees and app design. You have to jump through a hundred hoops for them to help you at all, and the chat in app doesn’t work or connect you with anyone most of the time. Very unhelpful in and makes me wish I never did business with them.
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Poor functionality/support
The app has many bugs. When I reach out to tech support they said they can not assist.
You will never get anywhere
Terrible app, chats constantly time out. Throw your money out the window next time, far more useful.
Notice how many recent reviews are 1 star?
I’ve had SquareTrade since 2016. It used to be amazing. I had peace of mind on all of my devices.
In the last year, SquareTrade has moved to an app-based customer service model. This is fine if implemented properly, but SquareTrade has failed in many ways.
Firstly, the app opens new claims EVERY time you upload documents that they request. This creates tons of claim #s to track.
Secondly, none of their internal support communicate with each other. It means 30-45 minutes of calling or chatting just to get the new guy up to speed on a previous claim. Also feels like they don’t hand out information readily, so it’s only after I ask a confirming question that they look on their end and tell me they already have it.
Thirdly, the app looks like it hasn’t been updated in 5+ years. Makes it difficult to see the status of a claim or do anything more than upload documents (again, opening a new claim every time).
Go with a different phone insurance. Your time is money, and this one is not worth your time.
In the last year, SquareTrade has moved to an app-based customer service model. This is fine if implemented properly, but SquareTrade has failed in many ways.
Firstly, the app opens new claims EVERY time you upload documents that they request. This creates tons of claim #s to track.
Secondly, none of their internal support communicate with each other. It means 30-45 minutes of calling or chatting just to get the new guy up to speed on a previous claim. Also feels like they don’t hand out information readily, so it’s only after I ask a confirming question that they look on their end and tell me they already have it.
Thirdly, the app looks like it hasn’t been updated in 5+ years. Makes it difficult to see the status of a claim or do anything more than upload documents (again, opening a new claim every time).
Go with a different phone insurance. Your time is money, and this one is not worth your time.
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