Poor functionality/support
The app has many bugs. When I reach out to tech support they said they can not assist.
You will never get anywhere
Terrible app, chats constantly time out. Throw your money out the window next time, far more useful.
Notice how many recent reviews are 1 star?
I’ve had SquareTrade since 2016. It used to be amazing. I had peace of mind on all of my devices.
In the last year, SquareTrade has moved to an app-based customer service model. This is fine if implemented properly, but SquareTrade has failed in many ways.
Firstly, the app opens new claims EVERY time you upload documents that they request. This creates tons of claim #s to track.
Secondly, none of their internal support communicate with each other. It means 30-45 minutes of calling or chatting just to get the new guy up to speed on a previous claim. Also feels like they don’t hand out information readily, so it’s only after I ask a confirming question that they look on their end and tell me they already have it.
Thirdly, the app looks like it hasn’t been updated in 5+ years. Makes it difficult to see the status of a claim or do anything more than upload documents (again, opening a new claim every time).
Go with a different phone insurance. Your time is money, and this one is not worth your time.
In the last year, SquareTrade has moved to an app-based customer service model. This is fine if implemented properly, but SquareTrade has failed in many ways.
Firstly, the app opens new claims EVERY time you upload documents that they request. This creates tons of claim #s to track.
Secondly, none of their internal support communicate with each other. It means 30-45 minutes of calling or chatting just to get the new guy up to speed on a previous claim. Also feels like they don’t hand out information readily, so it’s only after I ask a confirming question that they look on their end and tell me they already have it.
Thirdly, the app looks like it hasn’t been updated in 5+ years. Makes it difficult to see the status of a claim or do anything more than upload documents (again, opening a new claim every time).
Go with a different phone insurance. Your time is money, and this one is not worth your time.
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Inaccurate Data
None of my warranties show up when using the app.
Home Depot purchase was a scam!
We purchased a warranty through Home Depot through Square trade. I tried to use it and it said to bring my fan into an authorized fixer…. No one’s gonna repair a fan this small in other words ha ha gotcha sucker.
Unable to login
Very bad application. I reset password multiple times but never works. Always saying wrong email and password.
Thief’s
In 2 years, I’ve had to file 2 claims, a bad Visio tv and a bad refrigerator both purchased at Walmart. Both times, the agents have magically had same exact problems, “ system is down”, “ we are going thru scheduled system maintenance “, we can’t find receipt you uploaded even though confirmation received. Allstate are a bunch of lying theifs.
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Ugh!
Won't replace remote I lost. They don't connect you to a human. Waste of money.
Warranty Support is terrible.
I purchased two tablets from Walmart with protection plans. Both need to be fixed. Both on the same receipt. I made a claim for one but the second didn’t show up in their system. They wanted me to go to Walmart and get a new receipt. Again a new receipt but same receipt as the first with no new information. All information for the second tablet is on the same receipt. I had to explain this to Jack several times. I downloaded the receipt from the internet and they would not file a claim for the second even though I have proof. They would not go on receipt recovery to see it themselves. I had to email warranty support with the digital receipt. The tech could not understand this was a computer error between Walmart and Allstate. I have friends in supports like this and they go above and beyond to help customers. HE WOULD NOT EVEN OPEN A BROWSER! If it is policy or not you guys need to seriously train your techs. If it is policy change it.
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Makes no sense
I have insurance on my phone with them and when my phone screen broke I had the hardest time trying to get it fixed through them it went from them telling me my phone was reported lost or stolen then they need purchase receipt that I already provided twice, to now I need to fix the same phone I have insurance on and then send them a whole 6 items for them to verify as if I’m lying they need business name,address,number,email,repairs done and date done. What’s the sense in having insurance ridiculous
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Junk app
When i try to use the email from my receipt or any other email, an alert window comes up with no server sound message.
Never installed an all this junk. Im
Never installed an all this junk. Im
App fails with first point of contact
After downloading, next step is to register email for link to create account. Immediately receive “server error occurred”
Very poor development and testing to roll out release in this condition.
Very poor development and testing to roll out release in this condition.
Don’t waste your money
Please do not waste your money on this company, they attempt everything in their power not to make up outs, just like every insurance these guys will do everything not to loose money.
Bad consumer service do not honor warranty
I’ve have file a claim in December and reach out again in January and still no answer from my case. Very disappointed knowing I paid full amont for the warranty and still can’t get satisfaction
Doesn’t work
It should be easy to file a claim and yet, I wonder if they make it difficult so you just give up? I spent over 30 minutes trying to upload a photo of a stain on our couch, and the app just kept thinking every time I tried to upload a photo. I then went to the help button, and that was also a poor use of my time. They can’t help you there. This app is poorly designed and just doesn’t work. I am surprised Nebraska Furniture Mart uses this company.
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Very confusing UI / buggy
There are a lot of small annoyances that have made dislike this app within 10 minutes of using it. The help bot doesn’t direct you to pages, just tells you to go there. The app disconnects after 3 minutes of completing a field or sending a message. (I.e. if you don’t have everything ready, you’ll have to restart if you have to find something) Typing doesn’t count, you have to actually leave the field before it resets your time. YOU CANT SEE THE TIME REMAINING, but you’ll just have to risk it. When filing a claim you still have to select the SN, what category the item is, the sub category. Even though the products are registered and recognized when I look at my plan.
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Not bad. Little delay but they are good
Allstate is the insurance that's partnered with Walmart and I usually get my tvs, Apple products and anything over $100 protected.
Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something .
I recommend square trade and the app easily tracks all your "insured" items in one app
Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something .
I recommend square trade and the app easily tracks all your "insured" items in one app
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Great product, great price, terrible app
I use SquareTrade for all my devices. Fortunately, I haven’t had to file a claim. But their app is absolutely terrible. Get a couple new phones and see how impossible it is to delete the old devices and add the new ones-upload the receipts. You would think that in 2022, someone could develop an app that actually had working functions.
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Big scam
I have a plan with them and they still won’t fix my iPad screen totally b.s! and every time I call customer service they told me that they going to send me an email with the info to send in my device (It’s been a month an 1 week now). ZerO stars for SquareTrade!
Poorly done.
I was trying to access to the my account and after I entered my email and password, I was requested a code which was supposed to be sent to my email account. Well, after waiting for 30 minutes, I don’t have email with code, I can’t access to my account even from the browser. You need to work on authentication and make sure that it’s done right and tested.
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