No sign of life in the app to know if it has been working
Updated: can’t even get the app to get past the logo screen today! $10k surgery to get an ILR, and then everything depends on this lousy app to get the data from it. Or not. Clinic calling me telling me they not getting the data.
How often should the mymerlin app show that it is interacting with the ILR? You can see the history list is blank even though it says it will show clinic transmissions.
I would assume that means when the app transmits data to the clinic, but who now’s. No way for me to tell.
Lousy UI design to give no way to show it is properly linked and sending the data my physician wants.
Makes me think I need to waste a bunch of time on the phone with the clinic, or their tech support, neither of which probably can answer any real questions, then waiting for a callback for who knows how long from the clinic that will inevitably come when I am busy or can’t take the call.
This lack of proper communication from the app and reassurance of proper operation is so inconsiderate of the patient.
There needs to be a class action lawsuit against them for causing unnecessary anxiety, anguish, and distress to the patients.
How often should the mymerlin app show that it is interacting with the ILR? You can see the history list is blank even though it says it will show clinic transmissions.
I would assume that means when the app transmits data to the clinic, but who now’s. No way for me to tell.
Lousy UI design to give no way to show it is properly linked and sending the data my physician wants.
Makes me think I need to waste a bunch of time on the phone with the clinic, or their tech support, neither of which probably can answer any real questions, then waiting for a callback for who knows how long from the clinic that will inevitably come when I am busy or can’t take the call.
This lack of proper communication from the app and reassurance of proper operation is so inconsiderate of the patient.
There needs to be a class action lawsuit against them for causing unnecessary anxiety, anguish, and distress to the patients.
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Junk
Just junk. Doesn’t connect can’t find the device serial number and birthdate say invalid. Glad I got my chest cut open to have sub standard junk put in that I had to pay an arm and leg for.
Somewhat lacking
There are a VERY limited array of symptoms that can be entered during an episode. Those offered are very often not very descriptive of the symptoms being experienced. If there was an additional block to enter a more accurate description of the episode it would go a very long way in improving this app.
Also it can take up to twenty minutes for the app to download the information from the implant. During this time you cannot use the phone or the app will reset and not record the episode.
Also it can take up to twenty minutes for the app to download the information from the implant. During this time you cannot use the phone or the app will reset and not record the episode.
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Crashes and disappears
This app is terrible at best, as is your OR REP who misled me when I agreed to have the device implanted.
This app froze and I was unable to get it to function at all, so I tried to delete the app, which I did… but I was unable to reinstall it. Apparently it still exists but the icon disappeared when I deleted the app and I can’t download it but I can open it from the App Store.
No time to continue!!!!!
This app froze and I was unable to get it to function at all, so I tried to delete the app, which I did… but I was unable to reinstall it. Apparently it still exists but the icon disappeared when I deleted the app and I can’t download it but I can open it from the App Store.
No time to continue!!!!!
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Could use improvement
I try to keep the app up and running in the background, and I check it often to make sure it still is. However- for the last week or two it’s been closing randomly many times through the day, which is frustrating.
Device Is Not Useful
This device and app are as useless as you can ever possibly imagine as a patient. Sure, good on you for making the money to monitor the actual time we die, but this device and app are totally useless to us as patients.
No sign of life in the app to now if it has been working
How often should the mymerlin app show that it is interacting with the ILR? You can see the history list is blank even though it says it will show clinic transmissions.
I would assume that means when the app transmits data to the clinic, but who now’s. No way for me to tell.
Lousy UI design to give no way to show it is properly linked and sending the data my physician wants.
Makes me think I need to waste a bunch of time on the phone with the clinic, or their tech support, neither of which probably can answer any real questions, then waiting for a callback for who knows how long from the clinic that will inevitably come when I am busy or can’t take the call.
This lack of proper communication from the app and reassurance of proper operation is so inconsiderate of the patient.
There needs to be a class action lawsuit against them for causing unnecessary anxiety, anguish, and distress to the patients.
I would assume that means when the app transmits data to the clinic, but who now’s. No way for me to tell.
Lousy UI design to give no way to show it is properly linked and sending the data my physician wants.
Makes me think I need to waste a bunch of time on the phone with the clinic, or their tech support, neither of which probably can answer any real questions, then waiting for a callback for who knows how long from the clinic that will inevitably come when I am busy or can’t take the call.
This lack of proper communication from the app and reassurance of proper operation is so inconsiderate of the patient.
There needs to be a class action lawsuit against them for causing unnecessary anxiety, anguish, and distress to the patients.
Show more
Somewhat lacking
There are a VERY limited array of symptoms that can be entered during an episode. Those offered are very often not very descriptive of the symptoms being experienced. If there was an additional block to enter a more accurate description of the episode it would go a very long way in improving this app.
Show more
App triggers improper
The design of this app is terrible. You’re supposed to make sure it’s up and running each night so that it can record your loop recorder results and send them to the monitoring team.
It is so easy to accidentally hit the “Record Symptoms” button when you’re swiping the app closed. Then there’s no way to cancel out of that app. So it sends a report to your cardiologist and then they have to respond that they didn’t find anything wrong.
I have accidentally sent recorded symptoms multiple times!!
During the night when I open my phone to check the time or something and the Merlin app is already open - if you flick up the Merlin app to close it off, this action often hits the “Record Symptoms” button and then there’s no way to back out. This is a terrible, terrible design.
When these false symptoms are sent to the reviewing agency, I’ll either get a call or an email saying that they reviewed my symptoms and no problems were found. The nurse there tells me this happens quite often.
I have an idea for you. I’ll hire a real UI agency to review the app and make suggestions and put it through review and focus test groups before putting this out into the public .
Please, please change this and have a human factors. Person review your app before you release it!
Mark
It is so easy to accidentally hit the “Record Symptoms” button when you’re swiping the app closed. Then there’s no way to cancel out of that app. So it sends a report to your cardiologist and then they have to respond that they didn’t find anything wrong.
I have accidentally sent recorded symptoms multiple times!!
During the night when I open my phone to check the time or something and the Merlin app is already open - if you flick up the Merlin app to close it off, this action often hits the “Record Symptoms” button and then there’s no way to back out. This is a terrible, terrible design.
When these false symptoms are sent to the reviewing agency, I’ll either get a call or an email saying that they reviewed my symptoms and no problems were found. The nurse there tells me this happens quite often.
I have an idea for you. I’ll hire a real UI agency to review the app and make suggestions and put it through review and focus test groups before putting this out into the public .
Please, please change this and have a human factors. Person review your app before you release it!
Mark
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Helpful
App has worked as needed. The new device has a much longer battery so excited to get upgraded to my new monitor.
Could be better
I’ve had this now for a few months and agree with a lot of the reviews. Even my Dr said there’s no point in recording an event bc they are going to see it. If there was a way to record what I’m doing when an event occurs would be helpful.
My biggest complaint however, is that the app is constantly closing itself. I have to check multiple times a day and make sure it’s still running. It looks like it is open in the background when I look at all running apps but when I click on it, I find out it’s actually not running. The last thing I wanted was to babysit an app.
My biggest complaint however, is that the app is constantly closing itself. I have to check multiple times a day and make sure it’s still running. It looks like it is open in the background when I look at all running apps but when I click on it, I find out it’s actually not running. The last thing I wanted was to babysit an app.
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Works great!
Easy to use, no issues at all. Been a great help
App not currently working
Hello, it’s 11/24/25 and app seems to be down. It’s worked perfectly until now. Thank you
Seems remarkably lazy
73 yo male with afib history, I have only two weeks experience so far. An Achilles heel is the app’s requirement that the user relaunch the app after the iPhone is turned off (eg, battery runs out). Also, I don’t find a way to access all user reviews can only see one! That one concerned a tragic case of a limitation of the app to turn on when needed. C’mon, Abbott people!
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App not currently working
Hello, it’s 11/11/25 and app seems to be down. It’s worked perfectly until now. Thank you
App triggers improper
The design of this app is terrible. You’re supposed to make sure it’s up and running each night so that it can record your loop recorder results and send them to the monitoring team.
It is so easy to accidentally hit the “Record Symptoms” button when you’re swiping the app closed. Then there’s no way to cancel out of that app. So it sends a report to your cardiologist and then they have to respond that they didn’t find anything wrong.
Please, please change this and have a human factors. Person review your app before you release it!
Mark
It is so easy to accidentally hit the “Record Symptoms” button when you’re swiping the app closed. Then there’s no way to cancel out of that app. So it sends a report to your cardiologist and then they have to respond that they didn’t find anything wrong.
Please, please change this and have a human factors. Person review your app before you release it!
Mark
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Response from developer
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0000194. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
App not currently working
Hello, it’s 10/24 and app seems to be down. It’s worked perfectly until now. Thank you
Inadequate Options
For the first two years, the app was okay. However, when manually entering symptoms, the options to select symptoms is limited and inadequate. There needs to be an “other” option to allow for logging of cardiac symptoms not listed. Also, there needs to be an option to indicate activity during the episode, so that doctors may link cause and effect.
Very recently, the ability to manually enter symptoms symptoms to send to my provider has disappeared. This is stupid. If I’m having any kind of symptoms, I need to be able to log them so my provider can review and evaluate. I will look for a buffet app to monitor my Loop Recorder.
Very recently, the ability to manually enter symptoms symptoms to send to my provider has disappeared. This is stupid. If I’m having any kind of symptoms, I need to be able to log them so my provider can review and evaluate. I will look for a buffet app to monitor my Loop Recorder.
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Doesn’t have patient information
I’m trying to pair the app and it doesn’t recognize my DOB and SN to begin.
No record button
It would be useful if it actually had a way to RECORD when an event happened
