Blows up when reporting outage
iPhone app exits when attempting to report an outage. 100% reproducible on iPhone.
Badly designed
App constantly crashes. Unable to report outages. Core features like outage map push you to a web site. Needs some updates asap.
What’s the point?
Tried to report a power outage and it redirected me to the NOVEC website on my browser. Then it’s a labyrinth to try and get to the page to report it. Also kept telling me NO CREDENTIALS but I had to log in to get to that point. If I could switch to Dominion I would.
Power outage reporting?
What is the point of this app if it can’t be used to report a power outage quickly? I tried reporting a power outage via the website, and the page loads some kind of sub page with a large blue spinning circle ad infinitum. I was unable to report the outage so I downloaded the iphone app despite the horrendous reviews. The app works well enough and now I can access my usage on a mobile device, but honestly why even bother to develop the app if it doesn’t provide any usage beyond or equal to the website? There should be a giant button in the app to report an outage - this will provide the company more real-time feedback. I can check my power usage from the website, so I guess this app is useless. …also if I managed to simply fail to see a “report an outage” button in the app, please let me know!
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Usage data?
Recent update, now no usage data will load- current out historical in the app.
Barely an app
This never should have been put up on the public App Store. When you click most things it just opens up a page in safari (which in itself is dumb because IOS apps can embed a web view). Sometimes when that happens Safari pops up a dialog suggesting you download the app! It occasionally doesn’t even open up the page related to what you were asking for. The coop should refuse to pay whoever developed this.
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App and website are different logins.
If you are struggling to log into the worst app ever made that is novec power. Consider logging into the website like you used to do before all this nonsense. Don’t let them redirect you to the app. X out of that redirect and pay on the website. And novec stop redirecting people to something more difficult to use.
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Absolutely Terrible
The app doesn’t work, email sign in not available. They stopped collecting auto pay and now all of a sudden saying I’m behind on my payment. . These guys are running this company like a joke . No one picks up phone either
Dreadful
This app barely works on my iPhone 12. Screen is hard to read and text is out of alignment. In addition, the roll out was awful. My auto payments with the old app were discontinued, but I did not get a notification to use this new app until I was 3 months behind. What a mess!!
Sign in still doesn’t work after a month
Why is this still broken?
Awful app by an awful company
I have never had as much trouble from a utility company as from novec. The app gets locked on various screens and needs to be force quit. They should have put the money towards decent customer service instead of this waste of time.
Two factor authentication
I keep seeing 2FA pin notifications every night even when I have logged out of my app. Is this a glitch or is someone trying to hack into my account? It also takes awfully long at times to log into the app.
Poor Transition and mediocre app
First off, thanks for breaking my autopay. Second, why is this app directly coded into google-analytics? You are forced to be tracked by google-analytics in order to log in. Terrible app design.
Not Working
Unable to login. Worst customer service. Been on hold for over 30 minutes and gave up. Recently redesigned their payment system and didn’t communicate and was charged a late fee even though I was set up with automated payment through my bank:
Broken
NOVEC SmartHub has a complimentary website, and there is nothing there about the app status. Like others, I’m stuck at “Signing In” message. Fortunately my electric service works just fine, so there’s the positive spin 😀
Horrible account transfer
The transfer to this app was done horribly by NOVEC!!! This transfer cancelled my auto payment and now I get an email that I am behind in my payments. I also could not log in using my phone. I am not a happy customer! Shame on you NOVEC! You should have better customer experience.
No working on IOS 16
It was working with ios 15 and I updated to ios 16 and could’t login anymore, it keep freezing forever at “signing in”.
Bad UI - can’t even login
The app and website are unusable on your phone - don’t even bother.
Decent
People are giving NOVEC a lot of negative feedback for this app, which I get. It’s not the best. But, compared to their earlier web and iOS platforms, this is miles ahead of where they were.
How was this even allowed in the App Store!?
I’ve seen and used poorly designed and built apps. This one takes the prize. Shows the attitude of the organization to its customers how much they care.
