Logged out and unable to log in
myQ randomly decided to log everyone on our household out and we are unable to log in. What should’ve been addressed in fifteen minutes has now gone on for longer than a week. Hilariously poor service.
Our gate sucks!
Codes never work don’t put this useless system in your community!! Everyday is problems
Glitch
App glitches
Updated version
The latest version requires a newer version of ios than I have and the app no longer works for me. please make this compatible with older versions of ios, I cannot update my phone!! :( I would like to be able to get into my neighborhood.
Not good
This app has glitches. Had to delete the app because it was not logging me in when entering the correct credentials. After reinstalling the app the app opened I was already logged in.
Good
Good app, if possible it would be nice to have it as a carplay app option!
7.0.45 Release
This release has been out about a week and I just had a Internet or power failure at one of my entrances. The app used to show that a failed entrance was off-line now it’s no longer being displayed at all.
Delivery
Delivery people are confused as what the building numbers are and where the leasing office is
Stupid App
App keeps logging me out and won't let me sign in. I'm always left sitting at the gate waiting to get in because of this stupid app glitching.
Oops! Something went wrong!
That’s the constant message in the app. Good luck trying to create a guest pass. I’ll try for days in a row and then all of a sudden it will work once and then not again for another 20 tries using every possible configuration. No idea. Guest passes are hit and miss.
Too slow to answer door, GET vs display Gui probably misordered, constantly acting like I'm new
as I said. Can't let deliveries in because app is hung up on acting like I am brand new and probably fetching a bunch of ads or sending PII to salespeople. Absolutely terrible. Can't even stop slowly congratulating me on having been added, more than a year after I started using it. Throws black screen when I am away from home. Terrible.
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Logged out
Logged out frequently
Pretty inconvenient of an app
The app keeps logging me out
Unhelpful
Logged me out and wouldn’t let me log back in, credentials were correct but every time I put them in the log in screen went away and did nothing
Sign In Issues
Randomly logged me out without notice so I couldn’t get into my neighborhood. Had to pull over to the side of the road to sign back in since signing in requires entering your full email. When I entered a newly reset password it kept giving an Oops! Something Went Wrong message. An hour later, after restarting the app and trying to sign in, it still has the same error. I am now unable to leave my house until this is fixed; otherwise I can’t get back in to my neighborhood.
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Got kicked out
Got kicked out. Religion, no luck. No error and stuck at login page
Tower
awful app
Ok
Paul’s
Price Gouging & Poor Customer Service
Very disappointed with Liftmaster MyQ. Increased our annual billing from just under $300 to nearly $4000. Customer service has been terrible and no one will take my calls. Emails reinforce their decision with no opportunity to appeal. I will never again recommend this product.
Horrible customer service, bait and switch pricing
We’ve been a customer for 3 years and recently received an 1100% increase for our renewal. Customer service has been terrible and requests for a phone call have been ignored. We are a small campground using only the guest pass feature that they now want to charge over $3,600 annually to utilize. For reference, our previous annual charge was $287.56. They notified us of this migration and price increase less than 30 days before our renewal and then offered a 50% discount for 6 months which they have not honored. They processed the full billing at increased price without my consent. I have been sent tutorials by email of how to adjust my billing through the portal however the access they refer to in their manuals is not available to me even as the account holder. I’ve lost all trust in Liftmaster products and will never recommend them again.
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