Absolute Garbage
Who’s headquartered in Los Angeles? My community isn’t even in California. It detects the gate is “nearby” but won’t open it. It won’t even open the gate manually: oops, something went wrong. After enough tries it logs you out, and you have to go through two-factor authentication AGAIN as a line forms behind you. WOULD NOT RECOMMEND FOR TENANTS OR LANDLORDS.
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Wish To See
I love the app, super easy to use. Very user friendly. All I wish I could see for it so that way I’m not sitting here trying to get my phone while I’m driving or setting it up is seeing this app used for CarPlay and AndroidAuto so that everyone has it on their dash as well few clicks away and don’t have to look away from the road entirely or the turn in to certain complexes
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Unreliable app, 5 years of problems
This app drives me nuts. It logs me out almost every time I try to use it. Then I will try multiple times to enter my password and it does not accept it. After repeated opening and closing of the app eventually it will just allow you in, without a password. Very frustrating when someone’s waiting at the gate!!!
Update: several months later this app is still a problem. Very frustrating when you have someone at the gate needing in but the app keeps logging you out! 😡
Update again, several months later. Once again, I’ve been logged out of the app and it will not let me sign back in. The password is correct, I enter the username and password press enter but nothing happens. It doesn’t tell me the password is wrong. It just doesn’t work. I was trapped outside of my neighborhood today, could not get through the gate because I was in a rental car. Took me 20 minutes to find someone to let me through the gate. 😡😡😡
Update, I absolutely hate this app. It is the most unreliable app on my iPhone. It logged you out, then does not accept your proper password. But miraculously a day or two later, it logged you back in. That doesn’t help you when you’re trying to get somebody through the gate quickly. Terrible app! 😡
Update 1 year later: app still sux. Logs you out and you cannot log back in without delete app and re-installing it. Even that only works sometimes.
Another update: 2 years later. I absolutely hate this app. Everyone in our neighborhood hates this app. It logs you out all the time. We had a delivery of medication trying to get through the gate and it logged everyone in the house off of the app. Our neighbor was visiting and they too were logged out!!! Took 10 minutes to let the pharmacy delivery through the gate. Had to wait for the app to send me an email with a verification code so I could log back in to the app and let the driver through the gate. This app is terrible. Causes problems every time we try to use it.
Update: several months later this app is still a problem. Very frustrating when you have someone at the gate needing in but the app keeps logging you out! 😡
Update again, several months later. Once again, I’ve been logged out of the app and it will not let me sign back in. The password is correct, I enter the username and password press enter but nothing happens. It doesn’t tell me the password is wrong. It just doesn’t work. I was trapped outside of my neighborhood today, could not get through the gate because I was in a rental car. Took me 20 minutes to find someone to let me through the gate. 😡😡😡
Update, I absolutely hate this app. It is the most unreliable app on my iPhone. It logged you out, then does not accept your proper password. But miraculously a day or two later, it logged you back in. That doesn’t help you when you’re trying to get somebody through the gate quickly. Terrible app! 😡
Update 1 year later: app still sux. Logs you out and you cannot log back in without delete app and re-installing it. Even that only works sometimes.
Another update: 2 years later. I absolutely hate this app. Everyone in our neighborhood hates this app. It logs you out all the time. We had a delivery of medication trying to get through the gate and it logged everyone in the house off of the app. Our neighbor was visiting and they too were logged out!!! Took 10 minutes to let the pharmacy delivery through the gate. Had to wait for the app to send me an email with a verification code so I could log back in to the app and let the driver through the gate. This app is terrible. Causes problems every time we try to use it.
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stop logging me out
save my login why are you trying to keep me out of my house
Gate problem never ends
Have had problems with front gate for weeks, public returned groceries when they couldn’t get in!
My housekeeper could not get in with her code. I couldn’t get out as brown gate wouldn’t open yesterday! My son is needed by me as emergency contact, he had tried to get in today
And gate will not let him in.
I am furious and scared as I am disabled!!
Sidnye Couch
14558 Highland Center Way!
My housekeeper could not get in with her code. I couldn’t get out as brown gate wouldn’t open yesterday! My son is needed by me as emergency contact, he had tried to get in today
And gate will not let him in.
I am furious and scared as I am disabled!!
Sidnye Couch
14558 Highland Center Way!
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Poor entrance and exit
Disappointed that we must have our phones at the pool to access. I prefer to leave my phone in my home while at the pool. And there is no alternative to get in gate if we do not have our phone with us or if phone is not working. Feel like I am being held hostage to my home with limit alternative. This place is not totally secure. If someone really wants in they will get in regardless of the gates at the entrance. Give us back our gate codes.
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Rate
I cant open the pool gate
This app SUCKS
This app may work 35% of the time. I consistently have issues with it not loading, or I have to log back in after waiting 10 minutes for it to finally load. Honestly, it’s trash, and it deserves zero stars. The only reason I use it is that the building I’m renting in requires it. I have asked them to go back to key fobs. Again, this app is trash.
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Stop asking for reviews
You ask reviews I’m going to give you a bad one for wasting my time!
Touch-less Access
It would be ideal if I didn’t have to open the app every time I want to use touchless access. There are times when I’m carrying groceries, bags, or other items, and the whole purpose of touchless access is to be able to unlock the door without having to take my phone out and open an app.
Ideally, it should work seamlessly in the background, similar to other contactless access features. Having to open the app every time takes away from the convenience and purpose of having touchless access in the first place.
Ideally, it should work seamlessly in the background, similar to other contactless access features. Having to open the app every time takes away from the convenience and purpose of having touchless access in the first place.
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Recently unusable
I am pushing my apartment to get rid of this service. As of the last couple weeks it no longer works in the background AT ALL. You have to open the app and have it on screen and phone unlocked to get the reader to work. This is not tolerable.
How does this get past QA?
How does this get past QA?
CarPlay
Since update, stopped working with CarPlay and Siri Shortcuts.
Not a way to treat tenants
The App is restricting use of the Amenities we pay for, Not granting access during times that aren’t congruent with the community rules. It locks you out or in like some behavioral center - it’s absolutely unacceptable, this place isn’t a prison yard, though it is lit up like one, we waited a month for this garbage App in this garbage community!!
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Wish the widgets worked
Pretty good system. Though one of our gates is constantly not working now - which wasn’t a problem when we had regular gate fobs.
My main gripe with the app is that the widgets don’t actually show any entrances when you go to pick one for the widget. Would like for that to actually work so I don’t have to search for the app while behind the wheel of a car.
My main gripe with the app is that the widgets don’t actually show any entrances when you go to pick one for the widget. Would like for that to actually work so I don’t have to search for the app while behind the wheel of a car.
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Improvements
My apartment complex uses this app and there are a lot of access points within the community.
Can you add this to Apple car play and fix the widgets on iPhone so we can have access without having to open and load the app every time.
Can you add this to Apple car play and fix the widgets on iPhone so we can have access without having to open and load the app every time.
Good
Sometimes it signs us out but it’s aight
Still very glitchy
Routinely doesn’t show video feed, I have to clear the app multiple times to get the video calling registration to work. It also doesn’t ring my watch, and I can’t answer the door while I’m on a call with someone else. I’d like to be able to see who is at the door while I’m on a call.
Needs CarPlay!!!
Needs to be able to linked to CarPlay!
Cool
Wow!
Why would you make an app that signs out
Whatever dev decided that this app should randomly make you sign back in when you are using it DAILY was not very smart
