Love being in constant communication with my Drs
Absolutely a great way to keep track of my health. Love that I can communicate with all my Drs here. Also having the ability to get my test results and keep track of all my meds. Absolutely love this App 🙂
Singularly useless
Messages fail to send, calls are never returned. This is the most useless app I have ever tried to use. I had a simple question, ended up driving to the doctors office to get an answer.
Makes tracking all my medical stuff a breeze
I use this for tracking visits, lab results, communicating with my doctors….everything. Works flawlessly for me. I have records from several medical facilities, and everything is a click away.
Give me Strength !!!
Called the portal IT department and left a message.
Why when you update the system
you should have an
algorithm set up so patients can get immediate results.
Something simple that talks patients what to do, STEP BY STEP.
As a suggestion, you need to develop a back up plan.
Called patient servives today twice. 4 hours apart no one live to answer the phone.
Thought they could atleast send a message. Or perhaps they would know what to do.
They eirk very hard. Especially Paula.
Thank you and have a nice day .
Helen Lynch
Why when you update the system
you should have an
algorithm set up so patients can get immediate results.
Something simple that talks patients what to do, STEP BY STEP.
As a suggestion, you need to develop a back up plan.
Called patient servives today twice. 4 hours apart no one live to answer the phone.
Thought they could atleast send a message. Or perhaps they would know what to do.
They eirk very hard. Especially Paula.
Thank you and have a nice day .
Helen Lynch
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User friendly
Very easy to use. Great access to providers.
Latest iOS update broke some stuff
Since the update to iOS 26, I’ve gotten stuck many times in different screens without back buttons or close buttons and have to quit the app and reopen it to go back to the main screen or the previous screen. I’ve been using the app successfully for many years now, so this is extra annoying to me.
Update review - delete and reinstall
Sometime recently app ceased to allow login. Failed app update apparently. Deleted and reinstalled.
Log on fail
Some time you can log on if you lucky
Not very good
The only way I can use the features of this app is when I receive an after visit summary from my doctor. When I try to sign in, the app will not accept the previously set up Touch ID. Then when I enter all of my details, I’d and password, a message appears stating that the app cannot accept my information at this time. This has been going on for months. I haven’t bothered to try the app for a while but hoped it might work today. Nope. It’s still the same. Essentially useless. So I just have to hold on to those emails from doctors visits!
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Unable to log in
Can log in just fine on the website but the app will not do anything once you enter your username and password. Refuses to even let you try faceID.
Terrible App
9 times out of 10 when I try to sign into this app it just wont work. Kind of crazy considering this app is used for medical reasons.
This app…what happened!?!?!?
This is app is awful. I’ve missed SO many payments because I wasn’t notified that my card was rejected out of the blue when I had payments set up. Now you can’t even log in anymore.
Poor
Been using the app with minimal issues. Lately won’t let me log in unless I am connected to my home WiFi. That defeats the purpose of using the app on my phone.
the "security" is that i can never login
It's not just Tufts, it's all the places that use this system. Each office has a different login, and god help you if you don't remember it. Once you actually get in, everything is incredibly laggy and difficult to find. You can send a message to the office if the app decides to display the correct office that day. Nightmare! Go back to using paper!
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Need help no one able to help me I’m helpless
I’m experiencing the same thing right no,
My doctor drops me, bc of my insurance company, they don’t want to pay those doctors when they work for the patient. So technically is the patient who is paying the conquest for that while the insurance company pocket themselves, we are the patient is suffering right. I have broken ankle, I haven’t see doctors nor nurses nor physical therapy nor occupational therapy: I’m just here, helpless, I leave alone, I don’t have any body to call nor to ask questions, the only thing I could deal is with my health insurance, right now they all brush me off, they all keep on tossing me around like ball; my work I have not hear from them: I can’t walk nor go anywhere; due to my fractured broken legs:
I call my health insurance I try to explain to them they don’t want to hear me out.
They keep on given different scenarios, they keep on telling different stories; instead they change plans, they tell me look for other doctors I did that, those doctors I find in the network; they not see patients right away, they send me back alway in march to April, 2025! My case is urgent, remember I have broken ankle, I can’t walking; I cant move, like I say those doctors and the insurance companies only see the $sign; they do not value people life. They doesn’t care. The only thing they care about is money, Benjamin, when you have dead that is when they pretend they try to help you: and what is good is that! You dead already, when they supposedly to help you they didn’t. Something with those doctors too. They all evil.
That should be a law about they insurance companies; they government should do something about it:: it’s a shame you pay for something and when you need help they refuse to help
you out; it should be law, they should hold the insurance companies responsible for let patients dead period, but, their is a God who is watching all those evil do.
My doctor drops me, bc of my insurance company, they don’t want to pay those doctors when they work for the patient. So technically is the patient who is paying the conquest for that while the insurance company pocket themselves, we are the patient is suffering right. I have broken ankle, I haven’t see doctors nor nurses nor physical therapy nor occupational therapy: I’m just here, helpless, I leave alone, I don’t have any body to call nor to ask questions, the only thing I could deal is with my health insurance, right now they all brush me off, they all keep on tossing me around like ball; my work I have not hear from them: I can’t walk nor go anywhere; due to my fractured broken legs:
I call my health insurance I try to explain to them they don’t want to hear me out.
They keep on given different scenarios, they keep on telling different stories; instead they change plans, they tell me look for other doctors I did that, those doctors I find in the network; they not see patients right away, they send me back alway in march to April, 2025! My case is urgent, remember I have broken ankle, I can’t walking; I cant move, like I say those doctors and the insurance companies only see the $sign; they do not value people life. They doesn’t care. The only thing they care about is money, Benjamin, when you have dead that is when they pretend they try to help you: and what is good is that! You dead already, when they supposedly to help you they didn’t. Something with those doctors too. They all evil.
That should be a law about they insurance companies; they government should do something about it:: it’s a shame you pay for something and when you need help they refuse to help
you out; it should be law, they should hold the insurance companies responsible for let patients dead period, but, their is a God who is watching all those evil do.
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Easy to navigate, light app
Very easy app. Has good security. Easy to read, well simplified for quick review and detailed views
App does not work
As the title says, the app does not work. I can access my Tufts account via a browser (so I know my credentials) but the app fails to connect after submitting the exact same credentials.
Doesn’t work for me.
Used to work. No longer does on iPhone SE.
Terrible ui/ux
Im using a few times per year and always!!! - update, faceID login stop ti work… a troubles only without a value for me, the customer
The app owner should consider to stop waste a money on so bad execution
The app owner should consider to stop waste a money on so bad execution
No Apple Health integration
Allow apple health integration!
