Susan badus
She is an Awesome therapist. I recommend her 5 start out of 5 :)
Urgent Care Visit
I woke up with a sore throat. I made an appointment for an urgent care telemedicine visit, making the appointment in the app was so easy and I had a doctor speaking with me within 3 minutes, he was empathetic and polite! Excellent experience! My symptoms were minor so I the visit was completed in under 5 minutes and I had needed medication sent to my pharmacy immediately.
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Not a happy camper
Tons of lagging, choosing a date is tedious because instead of just choosing a doctor and seeing a list of their availability you have to scroll through each and every day to see if someone’s available. There has to be a better way. Also, when you’re in the waiting room and you’re the next patient to be seen if someone’s running behind I don’t see why we can’t get a notification when the provider is coming into the room. I’m on my phone of course I’m gonna be doing other things and that helps me to be patient. Also, it would be nice to be able to screen share certain information with the provider while in session. Lastly, it takes way too long to resolve issues with Customer Service. The reps are wonderful, but they are not empowered to be able to solve issues that are time sensitive. As a result, this has me pursuing and looking into other platforms for my continuum of care. At this point, I would not recommend this app.
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Patient care
I absolutely love MVP and the MVP APP for being able to consult with a Doctor over the phone. Last night a came down with a case of Gout in my left knee. Barely slept and in much pain. If it was not for my MVP App I would of had to traveled to a Urgent Care, waited in a lobby for who knows how long and possibly missed the pharmacy hours. The Doctors that have helped me have ALL been AMAZING, CARING and PROFESSIONAL! I am a School Resource Officer in Rochester NY which requires me to walk 2-High Schools and 2-Middle Schools where I average walking 6-7 miles a day minimum. So you can imagine how tomorrow would of been without MVP and the Doctors from the phone APP . Thank You all so much ! Sincerely Todd Gumaer
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Dr. NGO
Concerned, caring and funny. Made me feel at home. I will be using this again in the future.
