MyZio User Reviews

Customer Experience

Positive experience54.2% of reviews
Neutral14.1% of reviews
Negative experience31.7% of reviews

~ Based on 397 written reviews from the US App Store.

What users say

Is MyZio Safe?

MyZio appears safe based on user ratings. AppsHunter Safety Score for MyZio is 96/100.

This assessment is based on 63,012 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.5% of ratings point to a safe experience
3.2% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 63,012 App Store ratings for MyZio.

Is MyZio Legit?

MyZio appears to be a legitimate app. AppsHunter Legitimacy Score for MyZio is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

3 stars

It would be nice if I could see pictures of the ekg/line info. It would also be great if it was done over a shorter period of time. It only takes a few days to see symptoms repeat. Then you have to mail it in and wait for who knows how long.

“Other”

All it’s missing is a place in the app to type what symptom(s) you’re experiencing when you have to click the “other” option- feels like quite the gap in data collection

Came lose

There should be a way to record a wing of the zio coming loose so you can register it by pushing the back! I’ve had no symptoms but 2 times after doing some activity 1 or both wings became loose.

Never works

Every time I try to log a symptom I get an error.

Cannot type anything in

I wish I could report headaches and hiccups

Logging symptoms

You need to have a place where we can actually tell you what our symptoms are most of what you had for me to choose from wasn’t my symptoms,so there needs to be a empty box for us to write down what was going on

Heart

I have had on my Zio heart monitor patch for one day. It is absolutely wonderful being able to login in the app rather than on my book.

Application

Easy to apply and initiate

Fair

The app was fairly simple to use and the device was not painful for the most part. My skin reacted to the trapped heat and the adhesive negatively. I am thankful for the technology and hopefully for even more ways to find results for the future. Thank you Zio

Useless customer service

My first monitor was defective, never worked. I called the customer service line while attaching the replacement. Person on the line disconnected me and never called to reconnect, even after verifying the number. Both times I called, it was more than 5 minutes to get through all of the menus to get an actual person. Might as well not have any service line rather than responses this poor.
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Mrs. Regina for Dr. Ross

Dr. Ross, my primary care physician, recommended me to do this test. It is very easy to do. The app makes it very easy because it is simple to use. Hopefully, I pray my results come back extremely well with a positive result.

Doesn’t work

None

Buggy

Impossible to register after downloading. Server time out/Try Again. After 4 attempts, I don’t find this app friendly from the very first step.

Data recording made easy

Well, I was going to use only the log, but I lost the log so I downloaded the app. But then you needed the log to scan the serial number to register the app. But I found that the serial number was also on the box. Calling iRhythm was easy and support was very helpful♥️
Finally I recorded my first entry. Piece of cake!
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Over all easy to use

I would recommend that whenever you select “other” you should be prompted to specify. Other than that very simple to use!

Adhering

The first two events (August 13 & August 15) were because I got sweaty in my activities and the monitor fell off. I called for the first one and pressed the button as directed. The second time I put it back on, didn’t bother calling, and secured the wings with medical tape.
The itching from the whole thing is often exasperating and the worst part of the process. Otherwise, the concept and compactness is very commendable.
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Connection

Kept getting message could not find server. Had to download and uninstall 3 times

Applying monitor

Really simple and good instructions. I really appreciated the video.

MyZio fell off!

MyZio fell off on Day 3! I followed instructions to put it back on so we will see how it goes. It fell off multiple times.

I have yet to hear a report from my Zio to know if it worked as the doctors had wanted.

Notes

I love you, and it would be helpful if you could write notes in there, especially under the other selection option.