Buggy
Just a very buggy app. Doesn’t show much. Remote take control is just horrible. The mouse jumps all over, can’t click if you accidentally type wrong password. Slow and buggy.
All their apps severely outdated
The main app last updated 8 months ago. The other apps that could be useful updated 2+ years ago. Totally unacceptable for as much as we the MSP pays for their services. Totally unacceptable! Barely and I mean it when I say barely functional for half the things I need it to do.
Not useful
Other than being able to remote into a machine there isn’t much use to this.
Unusable
Horrendous performance as far as take control goes.
Don’t bother
If you are making a decision to use this RMM because they have an iPhone app, run. Run. Fast. It doesn’t work. It hasn’t been updated in years. Basic functionality is broken. And that’s if you can even log into it.
Terrible app
I found that it isn’t easy to find or is not there detailed information on checks and failures. It is not very helpful with information and the screen option and filters are too limited. I went to view failed checks and couldn’t find anything useful.
The iPhone app is a waste but overall N-Able has a great product if you use their website.
The iPhone app is a waste but overall N-Able has a great product if you use their website.
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iPhone App not working
Error trying to connect remote to clients
Take two weeks off, then quit.
This app is trashware. The lack of functional parameters and crashes. I wonder, how secure this app is….
Doesn’t sync?
We are relatively new to the “new” SolarWinds, or rather N-able platform and while some things seem to work well enough to have us move over from ConnectWise, there are some nagging basic things that just don’t work.
Things like a very BASIC sync of their data to this iOS app, or the various departments not talking to each other, or even not all of their marketing PDF’s for endpoint protection using the name changeover.
I’m in month six of a twelve month commitment and quite frankly, I’m a bit disappointed in the disjointed strategy.
Things like a very BASIC sync of their data to this iOS app, or the various departments not talking to each other, or even not all of their marketing PDF’s for endpoint protection using the name changeover.
I’m in month six of a twelve month commitment and quite frankly, I’m a bit disappointed in the disjointed strategy.
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Worthless
Like most of nable/solar winds products this app is garbage.
Doesn’t work
We give SolarWinds now N-Able over $10,000 a month for the privilege of using their MSP tools. It would be nice if they could join the modern era and offer a companion app that works. Tons of things cause the app to crash, the UI is clunky, functionality is lacking.
Please take these complaints not as criticism but as motivation to put some money into this aspect of the product.
Please take these complaints not as criticism but as motivation to put some money into this aspect of the product.
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N-able why have you broken the app
Although this app was reasonable it aloud me to work from a mobile device. Since N-able have got there hands on it. The remote control function is garbage and restricted to landscape view. Total rubbish.
Utter trash
It was bad before the update. Now it’s literally unusable.
It’s stuck in vertical mode, which is ridiculous to say the least.
Some of the KB keys don’t work, namely the “@“.
Need it to login to your app guys,…….what a mess.
As much money as we give them every month, you’d think they could make that worked. Boy do I miss LogMeIn. It was just too pricey.
It’s stuck in vertical mode, which is ridiculous to say the least.
Some of the KB keys don’t work, namely the “@“.
Need it to login to your app guys,…….what a mess.
As much money as we give them every month, you’d think they could make that worked. Boy do I miss LogMeIn. It was just too pricey.
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When can we expect some functionality?
See above…
I want to feel like I’m a part of something larger than myself.
I haven’t tried the app yet, just wanted to get in on the party with the rest of the people here.
Crashes constantly
I had high hope for an app from the dominant RMM provider. This app, that hasn’t been updated for over a year, is barely functional and constantly crashes. Considering the cost of the platform I expect a better solution.
Why so slow?
With the amount of money my company as well as others, Im sure, spends on this software there is absolutely NO reason I shouldnt be able to work on a client machine remotely from my phone or tablet. The load times are ridiculous, the app times out when it finally does load and the functionality is poor. Take some of the money you charge for the desktop version and put it into R&D for your iOS and Android apps. You cant have a remote management software that doesnt allow us to work remotely on our clients!
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Outdated and useless
App is beyond out of date and functionality is either limited or broken. Unusable for reliable RMM. Would be nice to be able to perform functions and connect to servers with iOS and not have to carry my laptop everyone but no dice.
Just Doesn’t Work
My company spends over $9,000 per month on SolarWinds software. I want to simply travel with my IPad instead of lugging around a laptop. It’s ridiculous at this point, that this company cannot provide a solid working IOS App so that people like me can assist customers from IOS devices.
Having an IPad in the car, on a plane, at a hotel is much more convenient and practical than traveling with a laptop.
Now with a new IPAD AIR with keyboard and touchpad, it would be so nice to just use this....but your app doesn’t work and I’m forced to continue to lug a computer around everywhere I go.
Fix it.....
Having an IPad in the car, on a plane, at a hotel is much more convenient and practical than traveling with a laptop.
Now with a new IPAD AIR with keyboard and touchpad, it would be so nice to just use this....but your app doesn’t work and I’m forced to continue to lug a computer around everywhere I go.
Fix it.....
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Very disappointing and out of date App, and a let down to the great product that is RMM
SolarWinds RMM is a great product, one of the best on the market, but that makes this App even more disappointing, its out of date, clunky and is not fit for purpose, come on guys, update it so it does you justice.
In todays fast paced world where techs are on the move, a functional RMM app for iPhone and iPad is vital - this hurts my eyes and given the price of RMM, my wallet too!
In todays fast paced world where techs are on the move, a functional RMM app for iPhone and iPad is vital - this hurts my eyes and given the price of RMM, my wallet too!
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