Great Concept…Awful Reliability
I have refrained from leaving this review for quite some time, in hopes that improvements would be made, but I’m at my breaking point for this camera, and other expecting parents need to HEED THESE WARNINGS before shelling out the money for this camera.
I bit the bullet on this camera while I was still pregnant in 2024 hoping it would give me peace of mind to sleep at night. It started out pretty good, but very quickly turned into the source of significant frustration. The app is horrible, and only works a fraction of the time. It spends 90% of the time “reconnecting,” to which hard resets or any easy solutions never work to fix it. Support is practically non-existent and when you do get in touch, they aren’t very helpful. The camera is supposed to send notifications if the child is not breathing or not detected; however, connectivity issues aside, I can’t even trust it to notify me in a timely fashion. There are times I remove my son from his crib and I don’t get a notification until five minutes later. You have to turn “a.i. detection” on for that to activate in the first place, but if it loses connectivity, the a.i. shuts off, so a parent sleeping at night will not get the needed notifications, unless they are up monitoring constantly. ALSO, The app does not give you a little monitor window so you can do other things on your device at the same time. If the monitor is going, and you want to see your kid, it renders your phone useless.
If I’m being brutally honest, this camera should not be for sale advertised as something to keep the most precious beings in our lives safe. The only compliment I have is the picture quality of the camera compared to others, and the built in sound machine. But, neither of those make it work the price tag and frustration.
I bit the bullet on this camera while I was still pregnant in 2024 hoping it would give me peace of mind to sleep at night. It started out pretty good, but very quickly turned into the source of significant frustration. The app is horrible, and only works a fraction of the time. It spends 90% of the time “reconnecting,” to which hard resets or any easy solutions never work to fix it. Support is practically non-existent and when you do get in touch, they aren’t very helpful. The camera is supposed to send notifications if the child is not breathing or not detected; however, connectivity issues aside, I can’t even trust it to notify me in a timely fashion. There are times I remove my son from his crib and I don’t get a notification until five minutes later. You have to turn “a.i. detection” on for that to activate in the first place, but if it loses connectivity, the a.i. shuts off, so a parent sleeping at night will not get the needed notifications, unless they are up monitoring constantly. ALSO, The app does not give you a little monitor window so you can do other things on your device at the same time. If the monitor is going, and you want to see your kid, it renders your phone useless.
If I’m being brutally honest, this camera should not be for sale advertised as something to keep the most precious beings in our lives safe. The only compliment I have is the picture quality of the camera compared to others, and the built in sound machine. But, neither of those make it work the price tag and frustration.
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App/Connectivity Issues Constantly
Terrible baby monitor if you want to consistently be able to use it. We have to use two monitors so that we can hear the sound because it is never consistently enough connected to use through the night. The over the top crib view is nice, and the built in sound machine, but had I know how bad the app to monitor connectivity was, how bad the app is in general, and how unprofessional and not helpful support staff is I would have never purchased this product. For being a very expensive monitor, I expected many of this bugs to be ironed out. But it seems like they released the prototype.
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Worst app ever!
The app is completely unreliable and only seems to work about 1 out of every 30 times I try to use it. The other 29 times, I’m wasting precious time trying to get it to connect while worrying about being able to check on my child.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
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Worst app I have and I’m buying another monitor
I literally loathe this app. I just purchased a new monitor because the app is that bad. It makes me login numerous times in a row to get it to finally log in. However in the past day I have been unable to log in whatsoever on my phone it keeps saying unexpected error. I resintalled the app, restarted my phone etc. nothing works. DO NOT BUY THEIR PRODUCTS. Go to their website and notice how none of their products have reviews anymore. Waste of money as the monitor is good but the app is absolute trash.
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App needs serious help!
For a monitor that is worth a lot of money the app should work as well. It constantly forces you to sing back in. And sometimes it just straight up breaks so you can’t even login. Please fix your app this is ridiculous you need to fix it.
