Worst app ever!
The app is completely unreliable and only seems to work about 1 out of every 30 times I try to use it. The other 29 times, I’m wasting precious time trying to get it to connect while worrying about being able to check on my child.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
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Worst app I have and I’m buying another monitor
I literally loathe this app. I just purchased a new monitor because the app is that bad. It makes me login numerous times in a row to get it to finally log in. However in the past day I have been unable to log in whatsoever on my phone it keeps saying unexpected error. I resintalled the app, restarted my phone etc. nothing works. DO NOT BUY THEIR PRODUCTS. Go to their website and notice how none of their products have reviews anymore. Waste of money as the monitor is good but the app is absolute trash.
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App needs serious help!
For a monitor that is worth a lot of money the app should work as well. It constantly forces you to sing back in. And sometimes it just straight up breaks so you can’t even login. Please fix your app this is ridiculous you need to fix it.
Worst monitor
The Nanobébé Aura Monitor has been one of the most disappointing baby products I’ve ever purchased. The hardware is already mediocre, but the app is the real deal‑breaker — and honestly, it makes this monitor unsafe to rely on.
The app doesn’t let you play songs, even though it’s advertised as a feature. Half the time, it doesn’t even let you view the monitor when you need to, because the live feed freezes, crashes, or refuses to load. And the worst part: you can’t have two people viewing the monitor at the same time. If a second parent opens the app, the whole thing either shuts off or locks up.
For a baby monitor, that’s unacceptable. Parents should be able to check on their baby from multiple devices without the system collapsing. Instead, the Aura Monitor constantly disconnects, freezes, or kicks you out. It’s unreliable, glitchy, and absolutely not something I’d trust for overnight monitoring.
This product feels unfinished and untested. Save yourself the stress — this monitor is not safe, not stable, and not worth the money.
The app doesn’t let you play songs, even though it’s advertised as a feature. Half the time, it doesn’t even let you view the monitor when you need to, because the live feed freezes, crashes, or refuses to load. And the worst part: you can’t have two people viewing the monitor at the same time. If a second parent opens the app, the whole thing either shuts off or locks up.
For a baby monitor, that’s unacceptable. Parents should be able to check on their baby from multiple devices without the system collapsing. Instead, the Aura Monitor constantly disconnects, freezes, or kicks you out. It’s unreliable, glitchy, and absolutely not something I’d trust for overnight monitoring.
This product feels unfinished and untested. Save yourself the stress — this monitor is not safe, not stable, and not worth the money.
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Horrible app
Horrible app, never works or connect. Never strays logged in
