Great Concept…Awful Reliability
I have refrained from leaving this review for quite some time, in hopes that improvements would be made, but I’m at my breaking point for this camera, and other expecting parents need to HEED THESE WARNINGS before shelling out the money for this camera.
I bit the bullet on this camera while I was still pregnant in 2024 hoping it would give me peace of mind to sleep at night. It started out pretty good, but very quickly turned into the source of significant frustration. The app is horrible, and only works a fraction of the time. It spends 90% of the time “reconnecting,” to which hard resets or any easy solutions never work to fix it. Support is practically non-existent and when you do get in touch, they aren’t very helpful. The camera is supposed to send notifications if the child is not breathing or not detected; however, connectivity issues aside, I can’t even trust it to notify me in a timely fashion. There are times I remove my son from his crib and I don’t get a notification until five minutes later. You have to turn “a.i. detection” on for that to activate in the first place, but if it loses connectivity, the a.i. shuts off, so a parent sleeping at night will not get the needed notifications, unless they are up monitoring constantly. ALSO, The app does not give you a little monitor window so you can do other things on your device at the same time. If the monitor is going, and you want to see your kid, it renders your phone useless.
If I’m being brutally honest, this camera should not be for sale advertised as something to keep the most precious beings in our lives safe. The only compliment I have is the picture quality of the camera compared to others, and the built in sound machine. But, neither of those make it work the price tag and frustration.
I bit the bullet on this camera while I was still pregnant in 2024 hoping it would give me peace of mind to sleep at night. It started out pretty good, but very quickly turned into the source of significant frustration. The app is horrible, and only works a fraction of the time. It spends 90% of the time “reconnecting,” to which hard resets or any easy solutions never work to fix it. Support is practically non-existent and when you do get in touch, they aren’t very helpful. The camera is supposed to send notifications if the child is not breathing or not detected; however, connectivity issues aside, I can’t even trust it to notify me in a timely fashion. There are times I remove my son from his crib and I don’t get a notification until five minutes later. You have to turn “a.i. detection” on for that to activate in the first place, but if it loses connectivity, the a.i. shuts off, so a parent sleeping at night will not get the needed notifications, unless they are up monitoring constantly. ALSO, The app does not give you a little monitor window so you can do other things on your device at the same time. If the monitor is going, and you want to see your kid, it renders your phone useless.
If I’m being brutally honest, this camera should not be for sale advertised as something to keep the most precious beings in our lives safe. The only compliment I have is the picture quality of the camera compared to others, and the built in sound machine. But, neither of those make it work the price tag and frustration.
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App/Connectivity Issues Constantly
Terrible baby monitor if you want to consistently be able to use it. We have to use two monitors so that we can hear the sound because it is never consistently enough connected to use through the night. The over the top crib view is nice, and the built in sound machine, but had I know how bad the app to monitor connectivity was, how bad the app is in general, and how unprofessional and not helpful support staff is I would have never purchased this product. For being a very expensive monitor, I expected many of this bugs to be ironed out. But it seems like they released the prototype.
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Worst app ever!
The app is completely unreliable and only seems to work about 1 out of every 30 times I try to use it. The other 29 times, I’m wasting precious time trying to get it to connect while worrying about being able to check on my child.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet.
The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.
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Worst app I have and I’m buying another monitor
I literally loathe this app. I just purchased a new monitor because the app is that bad. It makes me login numerous times in a row to get it to finally log in. However in the past day I have been unable to log in whatsoever on my phone it keeps saying unexpected error. I resintalled the app, restarted my phone etc. nothing works. DO NOT BUY THEIR PRODUCTS. Go to their website and notice how none of their products have reviews anymore. Waste of money as the monitor is good but the app is absolute trash.
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App needs serious help!
For a monitor that is worth a lot of money the app should work as well. It constantly forces you to sing back in. And sometimes it just straight up breaks so you can’t even login. Please fix your app this is ridiculous you need to fix it.
Worst monitor
The Nanobébé Aura Monitor has been one of the most disappointing baby products I’ve ever purchased. The hardware is already mediocre, but the app is the real deal‑breaker — and honestly, it makes this monitor unsafe to rely on.
The app doesn’t let you play songs, even though it’s advertised as a feature. Half the time, it doesn’t even let you view the monitor when you need to, because the live feed freezes, crashes, or refuses to load. And the worst part: you can’t have two people viewing the monitor at the same time. If a second parent opens the app, the whole thing either shuts off or locks up.
For a baby monitor, that’s unacceptable. Parents should be able to check on their baby from multiple devices without the system collapsing. Instead, the Aura Monitor constantly disconnects, freezes, or kicks you out. It’s unreliable, glitchy, and absolutely not something I’d trust for overnight monitoring.
This product feels unfinished and untested. Save yourself the stress — this monitor is not safe, not stable, and not worth the money.
The app doesn’t let you play songs, even though it’s advertised as a feature. Half the time, it doesn’t even let you view the monitor when you need to, because the live feed freezes, crashes, or refuses to load. And the worst part: you can’t have two people viewing the monitor at the same time. If a second parent opens the app, the whole thing either shuts off or locks up.
For a baby monitor, that’s unacceptable. Parents should be able to check on their baby from multiple devices without the system collapsing. Instead, the Aura Monitor constantly disconnects, freezes, or kicks you out. It’s unreliable, glitchy, and absolutely not something I’d trust for overnight monitoring.
This product feels unfinished and untested. Save yourself the stress — this monitor is not safe, not stable, and not worth the money.
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Horrible app
Horrible app, never works or connect. Never strays logged in
No support after a year
I’ve been having issues with this after a year and asked if they can do anything to fix it or support. No. Now two years in, it’s worse than last year and can’t even get in the app today. It’s just a black screen
Terrible App
There is so much latency when opening up the app, not to mention getting constantly kicked out and having to log in over and over. It has gotten progressively worse over the course of two years of using it. It feels like it’s at the end of its life without a replacement app in sight. Unfortunately, I can’t use the Aura monitor without it. The app needs a complete makeover.
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Amazing camera, horrible app
We LOVE the Aura camera - high quality, ability to pivot, and lively stand. But the app started as mediocre and has steadily gone down hill. They push updates in the middle of the night forcing you to be logged out and the primary time of its use, they have weird connection issues at times, logon is generally a confused mess, and tonight we can’t even log on! The app will break without you even updating it. Add to that you can only have one camera attached to your account. Just poor coding standards and practices.
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DONT BUY
The app itself doesn’t work. Doesn’t monitor baby right, constantly kicks you out of the app, doesn’t always detect sounds. If I could return it, I would but it’s too late now. Do not buy! I’d give 0 stars if I could.
When you buy, throw it at someone you don’t like
It’s the worse. Connection issues all the time
Just awful
We’ve had this monitor for about 2 years now and I have nothing but bad things to say about it. It rarely works, the connection is always glitchy so we can’t even use it 80% of the time, the AI functions don’t even work and customer service is 0 help. DO NOT PURCHASE.
Log out issue not fixed
Edit 5/29/26 - this product still doesn’t work correctly. No sign of the company trying to fix anything.
Edit 5/2/26 - all issues persist, if not worse!
Edit 3/8/26 - the login issue still persists. The video cuts off often. All ‘updates’ and ‘fixes’ are just for show— they do not fix anything!
Hello, my review was deleted somehow. I’m not the owner, but I am co-owner with my wife.
This app has given us nothing but problems and issues ever since we ordered it. They said that a login issue was fixed where it logs you out several times a day. It is not fixed..
Please do yourself a favor and buy something else, the app and the product don’t work as intended.
Edit 5/2/26 - all issues persist, if not worse!
Edit 3/8/26 - the login issue still persists. The video cuts off often. All ‘updates’ and ‘fixes’ are just for show— they do not fix anything!
Hello, my review was deleted somehow. I’m not the owner, but I am co-owner with my wife.
This app has given us nothing but problems and issues ever since we ordered it. They said that a login issue was fixed where it logs you out several times a day. It is not fixed..
Please do yourself a favor and buy something else, the app and the product don’t work as intended.
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Connectivity issues / kicked out app
Used to work great initially like most reviewers mentioned however after about 6m to a yr it increased tremendously where were unable to connect to see our baby. The ai constantly disconnects for no reason. Resetting camera doesn’t help. Updating app doesn’t help. Support is no help & actually stopped responding. The app also constantly kicks us out. This is false advertisement to sell a device for child safety & peace of mind that does the exact opposite. No formal notice from the company via email or letter. This camera wasn’t cheap & I’m beyond furious at the frustration & anxiety I’ve struggled with dealing with this BS! Definitely a lawsuit in their near future. Us parents are all outraged!
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Really buggy
Chat support has been unresponsive and unhelpful. The iOS app still hijacks the volume of everything else, causing my audiobook to blast my ears out or go very quiet at night when I dare to have the app open, even with the sound from the monitor off. I also get randomly logged roughly once a day, meaning I have to constantly check or risk not getting critical alerts.
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Horrible app and customer service
App continually logs me out. Even within the minute. I’ve tried chatting with service via the app and no one replies
Do not purchase this, go with nanit
After having used nanit with our first I wanted to give Nanobébé a chance. Terrible decision, never loads, alerts are not sensitive and the audio routes through your phone in some weird way like it’s a phone calll. Just trust me on this, stay away
Absolutely horrible
I wish I could rate this no stars. This is the worst camera app I’ve ever experienced and it’s frustrating to have paid so much for a camera for it not to work after 2 years. The app constantly kicks us out and it’s hit or miss when it wants to actually connect to the camera. One minute it’s working fine and the next it doesn’t want to connect at all. Customer service is slow and it takes 48 hours+ to even hear back. I do not recommend! If you can return it, do. If you’re looking for a camera, don’t get this one! I’m so disappointed!
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I’m convinced no one works at this company
This is the worst app. It constantly crashes and constantly logs you out. If you hear your baby crying and open the app, the app just freezes and you can’t see anything. If you reach out to support, they are unresponsive. I’m convinced this company has no support team or engineers.
