Bad update
An update was just put out and it sucks… Says my batteries are empty when the screen on the bbq shows full ( and I know they are) + you no longer see the temp of the grill… come on guys - it was working so well prior to this update..
Opinions do change
I’ll change my review from poor to excellent. I’m using the home app to remotely control the Napoleon HVAC dual fuel system. The issue was no support and one way communication from thermostat to app, but not app to thermostat.
If anyone has trouble with this app, call support, don’t email or use the form support. The number is listed in your app and activate analytics. After about 20 minutes the issue was resolved!
If anyone has trouble with this app, call support, don’t email or use the form support. The number is listed in your app and activate analytics. After about 20 minutes the issue was resolved!
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Sucks
90% of the time it says timed out and doesn’t work. Maybe you should fix it
The biggest PITA ever
The alerts just keep stacking up. So I have to keep pressing ok endlessly.
A real PITA.
A real PITA.
Great grill
Love my Prestige Phantom 500, only thing missing on the app is propane tank level.
Does not support hidden SSID
App and connect with FW 5.0.0 does not support hidden WiFi SSID
Poor sync. Cost saving mode doesn’t work. And now ads.
Syncing with my thermostat has always been a hit or miss lottery.
The cost savings mode for my heat pump / furnace doesn’t work and their support is useless.
And now it’s serving ads via notifications. You can’t just turn off the ad notifications- it’s all or nothing.
Time to rip out their thermostat / app and replace with something that works.
The cost savings mode for my heat pump / furnace doesn’t work and their support is useless.
And now it’s serving ads via notifications. You can’t just turn off the ad notifications- it’s all or nothing.
Time to rip out their thermostat / app and replace with something that works.
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The biggest PITA ever
The alerts just keep stacking up. So I have to keep pressing ok endlessly.
A real PITA.
A real PITA.
Making everyday life easier
The Accu-Probe Pro X through the app is so easy to use and makes cooking to the perfect temperature a stress free cook.
Disconnects from unit
The app worked perfectly for the first month I owned the unit. It then began my unit in an offline state, not allowing me to access nor control the settings. I have followed all online and service representative’s suggestions of deleting and reconnecting the fireplace within the app; deleting and reinstalling the app; using a designated 2.4GHz channel on my router; and power cycling the unit, disconnecting the power for a hard reset. Nothing works. The unit shows successfully connected to wifi and allows control from the app for approximately 2 minutes before the commands fail to reach the unit. If I close out the app and reopen, it now shows offline again. This has been ongoing since the beginning of January and the fireplace shows connected to a 2.4 GHz channel on my router, despite the app’s inability to communicate.
Should this issue be resolved, the app is relatively easy to navigate and makes the fireplace features much easier to personalized with the ability to save favourite themes.
Should this issue be resolved, the app is relatively easy to navigate and makes the fireplace features much easier to personalized with the ability to save favourite themes.
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Permanent Hold is not Permanent
I work out of town, usually for 2 to 3 weeks at a time, and when I leave I set the thermostat to 58 or 59F (in the winter), and select “Permanent Hold”. The house is empty when I’m away, so there is no need for it to be warmed up to a comfortable temperature. I close the app so I can’t inadvertently change anything.
More often than not, when I think of checking the app while I’m away, it shows that it is “Following Schedule” and has heated the house to 70F. This is wasteful and to say the least very aggravating. My heating costs were less when I had an older furnace with a dumb thermostat and would set it and forget it when leaving for work for a couple of weeks.
I hope the developers of this app can get rid of this bug, but it’s going on two years since I’ve had the new system installed and it doesn’t seem to have improved.
More often than not, when I think of checking the app while I’m away, it shows that it is “Following Schedule” and has heated the house to 70F. This is wasteful and to say the least very aggravating. My heating costs were less when I had an older furnace with a dumb thermostat and would set it and forget it when leaving for work for a couple of weeks.
I hope the developers of this app can get rid of this bug, but it’s going on two years since I’ve had the new system installed and it doesn’t seem to have improved.
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Can’t register
The registration box in the app is missing, so I can’t register
Napoleon App
Amazing app to connect to all our Napoleon products!!
Amazing, very easy to use.
I think this app is very easy to use, clean interface. Very intuitive.
Essential App
I have many Napoleon appliances in my home, and the app is a must-have for so many reasons. If you own a Napoleon, get this app - you won’t regret it.
Awesome app
It works great!
Choices
Lots of choices per category!
Napoleon home products
We’re incredibly impressed with our Napoleon BBQ, fireplace and wood stove. The BBQ delivers even heat, excellent searing, and feels built to last—perfect for outdoor cooking. The fireplace and wood stove adds warmth and charm to our home, with outstanding efficiency and classic design. High-quality, Canadian-made products that truly perform.
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Easy to use
App is user friendly and
Helpful, saving time online or on the phone with customer service. Napoleon products are great and with this little extra help when needed makes the whole experience even better!
Helpful, saving time online or on the phone with customer service. Napoleon products are great and with this little extra help when needed makes the whole experience even better!
Fun product
Makes it easy
