Wyn Jones
I used website to book tickets. However they dont appear on the app. Seems that they are not linked.
Disappointed with National Express.
I’m very disappointed with National express, my flight got delayed yet you charged me for ticket ammendment but didn’t write the boarding gate only for me to find the gate 18:57 even with the bus (19:00) still there the gate person ( was so rude to me. I kept asking him what next i should do considering i just ammended my ticket but he didn’t even answer. I had to go back to the ticket office and they asked me to pay again ( hence i paid 3 times) or i can’t join the next bus. Yes i had to pay with tears in my eyes but i am sure i won’t be using National Express again.
The coach delayed us for 1 hr plus but nothing happened, no apology but i can’t enter the bus few mins before departure.
That’s very outrageous, disappointing and sad.
The coach delayed us for 1 hr plus but nothing happened, no apology but i can’t enter the bus few mins before departure.
That’s very outrageous, disappointing and sad.
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Bristol Airport
Went to France, where everything runs so smoothly with amazing infrastructure and people around to help you. Arrive back at Bristol Airport, after delayed flight, no help desk for me to change my ticket (have to go on line love!). After a stressful time (I’m not very tech. savvy!), managed to buy a new ticket and the next coach to my destination was two and a half hours later! Never again!
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Unable to log in via Gmail on app
Needs improvement in general
Wow the design is awful
It’s shocking how badly designed this app is. You could get Claude or ChatGPT to improve it and make it far nicer in minutes! C’mon lazy devs, sort it out.
Too old, missing basic feature
This app is so old, would expect to log in using my account and see my tickets, instead I have to copy the ticket number from email and input the email to get it. At least they support adding to the wallet
Ok, but could be improved
The app is ok, but could easily be made a lot better. For example, if I book tickets online under my email address, I expect them to appear automatically in the app (where I’m signed in with the same email address). Instead, I have to input them manually. Also, once I have input them manually and the tickets show up in the app, seat reservations don’t show - it would be really helpful if they could.
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Cannot book fee free
Why can’t you book without a booking fee on the app? There’s no ability to sign in from the menu. When you’ve found a screen that lets you sign in to your account and then go through the booking process it still charges you £1.50.
Australian User 2025 🇦🇺
Used the coach after my P & O Mediterranean cruise from Southampton. Everything was easy from booking to getting on the coach . Professional courteous drivers so helpful and friendly . App is also 5⭐️
Really poor app
This should be a standalone app that you can sign into. This is a poor implementation, whereby if you want to log in, you will be taken to the website. There is no need to create an account. As app can be used without having an account.
Extremely basic
You have to manually input tickets bought online cos you can’t log in. The live tracker doesn’t work. Literally the only use of this app is to download the tickets to my Apple wallet.
Travel
Always I use NE services and I am very happy about. Thank you!
Unhelpful
The app has not been able to connect to my ticket despite putting it in several times the result is the app is of no used to me at all
Frustrating search function
Why oh why do you have to enter all the journey information twice?
I input the to/from, date and time, hit search and it takes me to another page to have to enter the same information again! What a waste of time.
I input the to/from, date and time, hit search and it takes me to another page to have to enter the same information again! What a waste of time.
Great App
The app is so easy to use. The extras you can select are very useful. I’ll be using this again.
AWFUL
I can’t stand this app. It’s so difficult to navigate and won’t ever accept my promotional code that I get from unidays. I’ve tried contacting support it doesn’t work. Dreadful app and dreadful business.
Great Alternative To The Train
National Express vs. MegaBus
Ever since the MegaBus departure, travelling to and from the North of England has been a nightmare. I think National Express Coaches are back in line for reward with a traveling frequency that excellent and reliable. Here’s to another decade of greater, successful service.
Ever since the MegaBus departure, travelling to and from the North of England has been a nightmare. I think National Express Coaches are back in line for reward with a traveling frequency that excellent and reliable. Here’s to another decade of greater, successful service.
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Ok but could be so much better
I have travelled with NE for many years at least once a week so feel well qualified to provide feedback. On one level the app works ok but there are a few persistent issues which make the app annoying and could be rectified to create a much better experience:
1. App does not remember me from one session to the next if I want to purchase tickets so I keep needing to enter email and password which is incredibly annoying and adds extra clicks.
2. I’ve done the SAME journey for 10 years yet it doesn’t clearly remember that this is what I’m likely to book again. Mind boggling. I also tend to go at same time so please default to those times.
3. Too many clicks on selection journey. Stop asking me if I want to book a seat and especially don’t ask me a second time, every time!
4. Default to last/most used payment method to reduce clicks.
5. Upon purchase stop constantly showing cash back option. Sure, show it once or twice but after 250 + journeys it’s safe to say I’m not interested. Reduce clicks.
6. journeys don’t auto appear in my trips so each time I need to click retrieve and paste in the booking reference and hand type my email again (despite being logged in with my email). This is way too clunky and too many clicks.
7. Add to Apple wallet is a little unstable and doesn’t always work and once added they don’t auto pop up like is common with trains/planes. Adding this functionality would make it much better.
8. Nice to haves: live updates in app to show time/delays/gate number (Trainline does this really well)
1. App does not remember me from one session to the next if I want to purchase tickets so I keep needing to enter email and password which is incredibly annoying and adds extra clicks.
2. I’ve done the SAME journey for 10 years yet it doesn’t clearly remember that this is what I’m likely to book again. Mind boggling. I also tend to go at same time so please default to those times.
3. Too many clicks on selection journey. Stop asking me if I want to book a seat and especially don’t ask me a second time, every time!
4. Default to last/most used payment method to reduce clicks.
5. Upon purchase stop constantly showing cash back option. Sure, show it once or twice but after 250 + journeys it’s safe to say I’m not interested. Reduce clicks.
6. journeys don’t auto appear in my trips so each time I need to click retrieve and paste in the booking reference and hand type my email again (despite being logged in with my email). This is way too clunky and too many clicks.
7. Add to Apple wallet is a little unstable and doesn’t always work and once added they don’t auto pop up like is common with trains/planes. Adding this functionality would make it much better.
8. Nice to haves: live updates in app to show time/delays/gate number (Trainline does this really well)
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A lazy implementation
This feels like it was put together by an overworked, unpaid intern over their summer holiday from university. There is no sign in, everywhere has massive ads for the NX rewards “cash back” programme (which is a clear scam), the UI flow is awful, basic functionality of finding a coach service just hangs, and the whole thing looks like just a web view wrapper around a website (which is a violation of the App Store review guidelines 4.2 “Your app should include features, content, and UI that elevate it beyond a repackaged website”)
For one of, if not the largest coach companies in the UK, this is unacceptably poor.
For one of, if not the largest coach companies in the UK, this is unacceptably poor.
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Room for improvement
Constant logging in and not especially joined up. Book a ticket in the app, so it should appear in the app.
Some of it is ok but time for a review and overhaul.
Some of it is ok but time for a review and overhaul.
